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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
315
value
274
shipping
181
returns
208
quality
278
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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Very patient and straightforward.
March 15, 2023

My doubt clearly could have been answered by reading some articles, but my time was short and I asked for help from the chat. I was attended to promptly, politely and patiently. Thank you very much!

Date of experience: March 15, 2023
Croatia
1 review
0 helpful votes
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Problem solved
March 15, 2023

Very good communication and explanation. At the end, problem about fees solved very quickly.

Date of experience: March 15, 2023
Pennsylvania
1 review
0 helpful votes
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I had my verification interview this morning, and I am thankful that I went through the process of verification. Barry is so friendly and helpful; he is easy to work with and to ask questions of. As a freelance proofreader and copy editor working in a global market, I had some concerns about my chances on Freelancer's platform. However, I learned that, for those who undergo the verification process, Freelancer makes it a bit easier for us to get noticed and have a fair chance at winning bids. Knowing that support is there and available to help (such as Freelancer staff - a real person answers) is vital to having an opportunity for success in any marketplace.

Date of experience: March 15, 2023
KR
1 review
0 helpful votes
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Very helpful.
March 15, 2023

This customer service explained several things, so I signed up.

Date of experience: March 15, 2023
Serbia
1 review
0 helpful votes
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Quick coordination with the relevant team and a successfully resolved verification process. Freelancer.com Support was helpful!

Date of experience: March 15, 2023
Indonesia
1 review
0 helpful votes
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Chelsea was a great help
March 15, 2023

She did her job explaining to me what the program is

Date of experience: March 15, 2023
Australia
1 review
0 helpful votes
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Helped me with ease to solve my issue. Addressed it without fuss.

Date of experience: March 14, 2023
Indonesia
1 review
0 helpful votes
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Javier really helped me with the problems I faced...thanks you javier...

Date of experience: March 14, 2023
Egypt
1 review
0 helpful votes
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My issue is solved
March 14, 2023

I cancelled my membership and you were helpful to cancel the charge.

Date of experience: March 14, 2023
Pakistan
1 review
0 helpful votes
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Healthy and productive chat
March 14, 2023

Barry's attitude was very professional and I felt very comfortable with him while explaining my Job Profile.

Date of experience: March 14, 2023
Egypt
1 review
0 helpful votes
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Tks
March 14, 2023

Good experiences thank you you refund my value back

Date of experience: March 14, 2023
India
1 review
0 helpful votes
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Satisfactory
March 14, 2023

It's a satisfactory experience. I like the system of freelancer and I'm happy that I'm working with freelancer.

Date of experience: March 14, 2023
Pakistan
1 review
0 helpful votes
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Rusell helped me resolve the issue and told me that my institute will be added with 24-28 hours on the portal so that I can add it to my profile.

Date of experience: March 14, 2023
Pakistan
1 review
0 helpful votes
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Excellent
March 13, 2023

It's a very excellent experience. The way she communicates with me is very nice I really appreciate that.

Date of experience: March 13, 2023
India
1 review
0 helpful votes
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It was really nice experience facing video interview with Chelsea. She is very friendly and professional. While interview, she suggested me a couple of helpful tips that would increase client's trust on me. I would definitely follow her suggestions. Thank you Chelsea for your valuable time, I appreciate it.

Date of experience: March 13, 2023
Sri Lanka
1 review
0 helpful votes
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Perfect call
March 13, 2023

Great experience. Barry help me to clear some doubts I had also.

Date of experience: March 13, 2023
India
1 review
0 helpful votes
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Best
March 13, 2023

Provide the best assistance that too in quick time

Date of experience: March 13, 2023
Indonesia
1 review
0 helpful votes
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Verrified Process
March 13, 2023

Ms Chelsea is really amazing. She helped me through the process and I am really glad about that. Thank you so much.

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Date of experience: March 13, 2023
Lebanon
1 review
0 helpful votes
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Nice support
March 13, 2023

Good and fast professional support where the support solve me issue in few hours

Date of experience: March 13, 2023
Pakistan
1 review
0 helpful votes
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Excellent support
March 13, 2023

Excellent Support this guy is perfect Thank you. If i need again support i want this guy again to assist me

Date of experience: March 13, 2023