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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
315
value
274
shipping
181
returns
208
quality
278
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Sudan
1 review
0 helpful votes
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Very friendly and nice to talk
March 17, 2023

Was a good experience and nice to have a chat with your staff

Date of experience: March 17, 2023
Italy
1 review
1 helpful vote
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After my account was blocked for a "suspected" policy violation, I submitted a ticket to which I never got a response. On my second ticket I was asked to re-submit my documents and so I did. After a short time I find my account blocked and THE MONEY HAS BEEN LOST! No response to subsequent tickets.

I STRONGLY DO NOT RECOMMEND THE SITE, ONCE YOU PAID THE MONEY YOU WILL HAVE NO GUARANTEE OF REVIEWING IT.

Date of experience: March 17, 2023
Germany
1 review
0 helpful votes
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I enjoyed the questions and having a talk with you about Freelancer.com! The talk was well structured and easy to follow. It was a pleasure to talk with you. Thanks for your time.

Date of experience: March 17, 2023
Kenya
1 review
0 helpful votes
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World-class support, thank you.
March 17, 2023

I have used Freelancer.com support services before, but this was on another level. The agent was friendly, compassionate, and really knew his stuff. I couldn't ask for more.

Date of experience: March 17, 2023
Poland
1 review
0 helpful votes
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Freelancer Verification Process
March 17, 2023

Freelancer verification process provided by Chelsea V. was really great experience!
She was really kind. The questions were specific and Chelsea listened attentively.
Thanks!

Date of experience: March 17, 2023
Egypt
1 review
0 helpful votes
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It was so nice to do this conversation and I hope to prove my self more after being a verified freelancer here

Date of experience: March 16, 2023
Pakistan
1 review
0 helpful votes
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Excellent
March 16, 2023

Thanks for being so much responsive and caring towards my issue.

Date of experience: March 16, 2023
Bangladesh
1 review
0 helpful votes
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Hi there,
I cannot express enough how grateful I am to Freelancer for the amazing opportunities it has provided me. Before discovering Freelancer, I was struggling to find work in my field and was feeling hopeless about my career prospects. However, after signing up and creating a profile, I quickly began to receive job offers from clients all around the world.

The platform's user-friendly interface and extensive job database allowed me to browse and apply for jobs that matched my skillset and interests. Not only did I find work that I truly enjoyed, but I was also able to build my portfolio and reputation as a freelancer, leading to even more job opportunities.

Through Freelancer, I have been able to work with clients from various industries and countries, broadening my knowledge and experience. Additionally, I have been able to set my own rates and schedule, giving me the flexibility and freedom that I have always desired in a career.

I am truly grateful for the life-changing opportunities that Freelancer has provided me, and I cannot recommend the platform enough to anyone looking to start or advance their freelance career. Thank you, Freelancer, for changing my life for the better.

Best regards,
Mst Mostarina Aktar Mali.

Date of experience: March 16, 2023
Egypt
1 review
0 helpful votes
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Excellent Talk
March 16, 2023

Thank you very much i pleased to talk with you i hope we can always grow together

Date of experience: March 16, 2023
Nigeria
1 review
0 helpful votes
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Freelancer review
March 16, 2023

I rate freelancer 5 stars. The freelancer staff who I spoke to named Barry who interviewed me during my verified freelancer application was amazing

Date of experience: March 16, 2023
Germany
1 review
0 helpful votes
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I asked and got a reply quickly.
This solved my problem.

Date of experience: March 16, 2023
Norway
1 review
0 helpful votes
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The inquiry about a status of a pending ID verification process.
The verification process took more than stated (over 48 hours) it's been more than 5-6 days since I uploaded my ID.

The person from the support told that one would coordinate with the responsible department on this matter and told me that it should take no longer than 24 hours.

Date of experience: March 16, 2023
Mexico
1 review
0 helpful votes
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Nice to talk
March 16, 2023

Was a real pleasure to talk with barry, was very polite and good energy, was helpful when i has some questions he respond to me.

Date of experience: March 16, 2023
India
1 review
0 helpful votes
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Excellent Speaking with Harriet
March 16, 2023

Excellent Prompt and Clear. Very fast.

Just Love the Freelancer Platform.

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Date of experience: March 16, 2023
Belarus
1 review
0 helpful votes
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Good experience with Barry.
March 16, 2023

Barry is nice and kindly. My English is not good. So I worried about that in interview.
But he asked the questions slowly and clearly using chat. Happy to interview with Barry. Thanks.

Date of experience: March 16, 2023
Egypt
1 review
0 helpful votes
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Very good
March 16, 2023

Useful experience and helpful employee>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Date of experience: March 16, 2023
Indonesia
1 review
0 helpful votes
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Freelancer Support Team resolved the issues fast and sharp. As good as always

Date of experience: March 15, 2023
California
1 review
0 helpful votes
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Verified Process
March 15, 2023

The whole process was a good experience. A quick, simple, and important process to check through. Makes me feel protected as well as the agency.

Date of experience: March 15, 2023
VE
1 review
0 helpful votes
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Very kind
March 15, 2023

Despite the fact that I don't speak much English, he was always kind to me and helped me solve during the entire interview

Date of experience: March 15, 2023
Sri Lanka
1 review
0 helpful votes
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Kelvin was really helpful and to the point. Got the information I wanted in a short amount of time.

Date of experience: March 15, 2023