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FreelancerReviews 19,941

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Mauritius
1 review
0 helpful votes
Follow Karuna Devi Q.
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Newcomer looking for advise
April 12, 2023

I felt re-assured after receiving the response from the freelancer.com support team.
It was useful to me and I know how to proceed in case somebody wants to have a conversation about the tasks outside the freelancer.com platform.

Date of experience: April 12, 2023
South Africa
1 review
0 helpful votes
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Excellent service!
April 12, 2023

Freelancer has been exceptional with their service thus far.

Date of experience: April 12, 2023
India
1 review
0 helpful votes
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I must say Barry holds very strong skills for technical questions. He asked some tough questions and explained the questions well where stuck which I could not understand he even repeated the questions.

Thanks, for the verification
Regards
Kiran

Date of experience: April 12, 2023
California
1 review
0 helpful votes
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Cancelling Membership
April 12, 2023

After realizing the system autorenewed my Plus Membership, I decided to not continue with it since I only wanted to use the Free trial. I contacted support and they managed to solve my problem easily.

Date of experience: April 12, 2023
India
1 review
0 helpful votes
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Interview for Verification
April 12, 2023

Very Professional and Excellent. The interview was very well taken.

Date of experience: April 12, 2023
Sri Lanka
1 review
0 helpful votes
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Freelancer support with Joey
April 12, 2023

Great experience with Joey. He was extremely helpful.

Date of experience: April 12, 2023
Mississippi
1 review
0 helpful votes
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EXCELLENT
April 12, 2023

It was a pleasure talking with the staff member Chelsea!

Date of experience: April 12, 2023
Spain
1 review
0 helpful votes
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A pleasure
April 11, 2023

1st time i hear a voice of freelancer since 2006 i'm on this platform, nice to see there are people behind this :)

Date of experience: April 11, 2023
Pakistan
1 review
0 helpful votes
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Kevin R
April 11, 2023

I'm satisfy for now. Let's see
I have shared my problem with Kevin and he forward my request to the team.

Date of experience: April 11, 2023
India
1 review
0 helpful votes
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Nicely done
April 11, 2023

The experience of this video interview with her was so good.
Thanks

Date of experience: April 11, 2023
AE
1 review
0 helpful votes
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Contest assistance
April 11, 2023

Definitely one of the best support experiences i had so far. Quick to resolve the matter.

Date of experience: April 11, 2023
Germany
1 review
0 helpful votes
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The support was great, i used the platform for years, never had issues. With my last project i had some misunderstandings with the freelancer and we decided to cancel the project. Thats the reason i needed support with the refund wich worked very quickly.

Date of experience: April 11, 2023
Egypt
1 review
0 helpful votes
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Get Verified Interview
April 11, 2023

Professional agent!
He was patient, He waited me to explain, He is cooperative

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Date of experience: April 11, 2023
Texas
1 review
0 helpful votes
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Barry Was Great
April 11, 2023

Barry was very polite and helped me get verified, he understood a lot about the freelancer experience as a career path.

Date of experience: April 11, 2023
Ukraine
1 review
0 helpful votes
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Support with project reviews
April 11, 2023

Joey C. Was very helpful, checked and explained everything neatly. Great work.

Date of experience: April 11, 2023
Bangladesh
1 review
0 helpful votes
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Payment issue
April 11, 2023

I want to know form her payment issue. Joey C was very helpful for me.

Date of experience: April 11, 2023
Belarus
1 review
0 helpful votes
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Account closure
April 10, 2023

They explained to me the reason for non-payment of the completed order, helped to suspend the activity of the account. Everything is very polite and understandable. Thank you very much!

Date of experience: April 10, 2023
Mexico
1 review
0 helpful votes
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Communication outside platform
April 10, 2023

I only want to thank you for the support as It was fast and clear.

Date of experience: April 10, 2023
India
1 review
0 helpful votes
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Its really awesome platform
April 10, 2023

Its really great platform and awesome support. I suggest freelancers to try once

Date of experience: April 10, 2023
Armenia
1 review
0 helpful votes
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Thatnk you for your offer
April 10, 2023

Thank you for your offer, however, I think the fee for the projects and services is high and it is very hard to get a good project at a fair price.

Date of experience: April 10, 2023