business logo of Freelancer

FreelancerReviews 19,941

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Green L.
Unfollow Green L.
Share Review
Report Review

QA Notion provided end to end quality testing for my website of healthcare within committed time period.
Recommendable services who are looking for end to end manual testing.

Date of experience: April 10, 2023
Colorado
1 review
0 helpful votes
Follow Priyank Q.
Unfollow Priyank Q.
Share Review
Report Review

Cancel Contest
April 10, 2023

Thank you so much Freelancer team for help me out on my mistake. I haven't read all terms and started contest but as a courtesy you have cancelled that contest and refunded my money. I really appreciate that.

Date of experience: April 10, 2023
Philippines
1 review
0 helpful votes
Follow Reinhart L.
Unfollow Reinhart L.
Share Review
Report Review

Harriet A.
April 10, 2023

Harriet was helpful and answers my questions thoroughly.

Date of experience: April 10, 2023
Ghana
1 review
0 helpful votes
Follow Seth H.
Unfollow Seth H.
Share Review
Report Review

Account Restriction
April 10, 2023

Javier was a good communicator. Javier helps me in the process of lifting the restriction from my account. I appreciate their effort and time. Freelancer.com customer service, I give them a high five. Thanks to you all

Date of experience: April 10, 2023
GB
1 review
0 helpful votes
Follow Jacob Z.
Unfollow Jacob Z.
Share Review
Report Review

Easy to set up, easy to administer
April 10, 2023

Although the project wasnt successful this time, the platform work perfectly

Date of experience: April 10, 2023
Egypt
1 review
0 helpful votes
Follow Medhat F.
Unfollow Medhat F.
Share Review
Report Review

Problem solved
April 9, 2023

Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks

Date of experience: April 9, 2023
Kenya
1 review
0 helpful votes
Follow Dennis J.
Unfollow Dennis J.
Share Review
Report Review

Customer service
April 9, 2023

Great experience.
Was served well.
I got help and my issues were resolved

Date of experience: April 9, 2023
Serbia
1 review
0 helpful votes
Follow Katarina P.
Unfollow Katarina P.
Share Review
Report Review

I like it, it is great!
April 9, 2023

Great and safe way to earn money. Your support team is very polite and professional. Always provide quick responses and help with my questions. Thank you so much.

Date of experience: April 9, 2023
Bangladesh
1 review
0 helpful votes
Follow Farzana J.
Unfollow Farzana J.
Share Review
Report Review

Few months back, I received an email informed that due to negative balance in my account, I was unable to bid for a project. I sent email to freelance support team several times but the problem was not addressed correctly. Last week Javier from support team understood my problem and solve the issue. Now I can easily bid for any project. I am thankful and grateful for this honor.
Hope to get an opportunity for a project as software developer.

Date of experience: April 9, 2023
India
1 review
0 helpful votes
Follow Gopal Chandra K.
Unfollow Gopal Chandra K.
Share Review
Report Review

Thanks to the support
April 9, 2023

Thanks to Kevin for help because those guy help me on every step about the problem i was facing

Date of experience: April 9, 2023
India
1 review
0 helpful votes
Follow Hiren W.
Unfollow Hiren W.
Share Review
Report Review

Resolve my issues
April 8, 2023

Little bit late respond. But freelancer team resolve my issues. Thank you.

Date of experience: April 8, 2023
Pakistan
1 review
0 helpful votes
Follow Muhammad Arslan K.
Unfollow Muhammad Arslan K.
Share Review
Report Review

Great Freelancing Team
April 8, 2023

Very helpful and responsive. They have guided me properly to resolve my issue.
Highly appreciated
Thanks

Date of experience: April 8, 2023
Pakistan
1 review
0 helpful votes
Follow Sanwal H.
Unfollow Sanwal H.
Share Review
Report Review

Madeline was very cooperative and understand my issues very well

Date of experience: April 8, 2023
Kenya
1 review
0 helpful votes
Follow Faith P.
Unfollow Faith P.
Share Review
Report Review

Great
April 8, 2023

It's very good.Being my first time here with your help am going to join this writing projects with your fast response.very nice work.

Date of experience: April 8, 2023
Mexico
1 review
0 helpful votes
Follow Oscar M.
Unfollow Oscar M.
Share Review
Report Review

4 blocked payments
May 7, 2023

4 blocked payments, $82 dollars in total, many weeks of work, my only option, to return the money to those clients to lessen the damage, return of 24 dollars and the feeling that at any moment they could block a payment permanently.

This has never happened to me on any other platform.

Date of experience: April 7, 2023
New Zealand
1 review
0 helpful votes
Follow Alan A.
Unfollow Alan A.
Share Review
Report Review

Scams.
May 7, 2023

Needed to request the same question twice. After the second time, the question was answered very fully.

Date of experience: April 7, 2023
India
1 review
0 helpful votes
Follow Kushagra Y.
Unfollow Kushagra Y.
Share Review
Report Review

He solved my problem real quick!
April 7, 2023

Harriet is a great person, he solved my issue real quick
Thank you Harriet!

Date of experience: April 7, 2023
Pakistan
1 review
0 helpful votes
Follow shagufta Z.
Unfollow shagufta Z.
Share Review
Report Review

Help regarding locked funds
April 7, 2023

Very help full.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Date of experience: April 7, 2023
South Africa
1 review
0 helpful votes
Follow Matthew K.
Unfollow Matthew K.
Share Review
Report Review

Refunded within 5 mins
April 6, 2023

I wasn't aware that I subscribed a monthly subscription of 9.99$ and I contacted help to get a refund. I never used freelancer and had no activity. My assisted said that refunds as such are not available but they done his/her best and refunded me within 5 mins of contact thank you freelancer.com

Date of experience: April 6, 2023
Peru
1 review
0 helpful votes
Follow Alexander H.
Unfollow Alexander H.
Share Review
Report Review

Great attention
April 6, 2023

The guy who attended my case was a real problem solver.

Date of experience: April 6, 2023