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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

NL
1 review
0 helpful votes
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Problem solved
April 6, 2023

I had a problem with my refund but i was able to get help as soon as possible. Very happy thanks to Harriet A

Date of experience: April 6, 2023
Thailand
1 review
0 helpful votes
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NICE and easy understanding
April 6, 2023

Fast work and easy to communicate with Joey C., really appreciate it if I finally get my refund at the end.

Date of experience: April 6, 2023
GB
1 review
0 helpful votes
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Without going into details for this complex request of information and support for a. Complex not standard future dispute, I found Joey C so patient really and mostly honest and available to give me the opportunity to release proofs which can sustain my particular and not standard claims.

Thank you. Joey C

Date of experience: April 6, 2023
VE
1 review
0 helpful votes
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Muy buena la experiencia.
April 6, 2023

Trabajan de una forma rápida y eficaz, me quedo con lo mejor de Freelance; son un excelente equipo.

Date of experience: April 6, 2023
Bangladesh
1 review
0 helpful votes
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It was really a good support
April 5, 2023

The way I am seeing in freelancer site looks good to me. It's user friendly and easier to freelancer. Thanks for preparing such platform is helping the both.

Date of experience: April 5, 2023
Egypt
1 review
0 helpful votes
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7.88 out of ten.
May 5, 2023

Maybe I should not have sent a ticket to get my identity verified but finally it is done.

Date of experience: April 5, 2023
New Jersey
1 review
0 helpful votes
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Great experience
April 5, 2023

Freelancer support agent (Kielle A.) quickly resolved my issue (how to cancel and refund a contest)

I hope this is the right survey to be conducting for a support agent request. The text at the bottom seems to make me uncertain of this.

Date of experience: April 5, 2023
Bangladesh
1 review
0 helpful votes
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Very helpful
April 5, 2023

Very helpful, and I am satisfied.
Have a great day!

Date of experience: April 5, 2023
Pakistan
1 review
0 helpful votes
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Securing no 1 palce at google as "Top No 1 Metaverse developer on Upwork " Rasheed Ahmad this is my Upwork Account on Upwork Marketplace you can Check.
It will be me on Google as Gameplay Programmer with 4 years of experience. Game development teacher with 2 years of experience.

I have a 20 Members of Team which have good amount of experience with the Unity engine and it is my preferred tool (but not the only one) to make games. I have both designed and implemented gameplay systems in different kinds of games including puzzles, action, and racing games.

My first priority is to always create an amazing playing experience. I always strive to make systems that are clean and extensible in the future. I have also worked on tools programming to facilitate the projects I am currently working on.

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Date of experience: April 5, 2023
India
1 review
0 helpful votes
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Worst experience ever
May 5, 2023

Throughout my lifetime, I have never received such terrible service. The service provider did not even bother to greet me with proper etiquette. Furthermore, he was unable to provide any helpful answers to my inquiries and suggested that I follow up on my own. I believe that he lacks experience and needs to be taught how to properly handle clients.

Date of experience: April 5, 2023
Ukraine
1 review
0 helpful votes
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Getting a verified badge
April 5, 2023

I am very grateful to Jethro for his understanding of my situation, my country is fighting for its independence and is in a difficult financial situation. Jethro stepped into my position and offered excellent conditions for getting the verification badge. Jethro is very professional and human. Thanks to him and the whole Freelancer.com team for their work!

Date of experience: April 5, 2023
Pakistan
1 review
0 helpful votes
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I have to face my refund problem and thank god i meet that person his name is maine he is solving my problem very easily and on the time and again thank you

Date of experience: April 5, 2023
India
1 review
0 helpful votes
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Nice to talk to Mr Barry and I am really happy with the verified freelancer badge thank you so much!

Date of experience: April 5, 2023
Egypt
1 review
0 helpful votes
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Helpful
April 5, 2023

The assistant very helpful, and solved my problem
Great thanks

Date of experience: April 5, 2023
Philippines
1 review
0 helpful votes
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Reporting a scam transaction
April 5, 2023

The support agent was really helpful to me and I was able to have the account of the client be suspended.

Date of experience: April 5, 2023
GB
1 review
0 helpful votes
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Javier was great!
April 5, 2023

Javier was very helpful, he understood my problem and assisted me.

Date of experience: April 5, 2023
Pakistan
1 review
0 helpful votes
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Great experience
April 5, 2023

I had a great experience talking to Chelsia V regarding my verification. She was very helping, patient and professional towards our meeting.

Date of experience: April 5, 2023
Bangladesh
1 review
0 helpful votes
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Good Support
May 4, 2023

I have had good support with freelancer.com, they have been very quick to help me before.

Date of experience: April 4, 2023
Pakistan
1 review
0 helpful votes
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Satisfied
April 4, 2023

I was having card authentication problem and that is solved.

Date of experience: April 4, 2023
India
1 review
0 helpful votes
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Great Person from Verified Team
April 4, 2023

I loved the conversation with Barry. The call was dropping, he understood the circumstances and call me many times. Finally, the interview was completed successfully. Thanks again to Barry

Date of experience: April 4, 2023