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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
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I had a professional conversation with a worker from the Freelancer.com staff. We've discussed some points of my work, my experience and my advantages as a freelancer.

Date of experience: April 14, 2023
Uruguay
1 review
0 helpful votes
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Excelente hablar con Chesa!
April 14, 2023

La entrevista fue seria y la vez extremamente amable, la recruiter tuvo mucha educación y muy simpática. Me encantó!

Date of experience: April 14, 2023
Saudi Arabia
1 review
0 helpful votes
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Useful and valuable
April 13, 2023

I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review.

Date of experience: April 13, 2023
Egypt
1 review
0 helpful votes
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Chelsea was patient and pleasant to converse with. She took note of my comments and suggestions. Janessa (my chat agent) and Chelsea made up for the annoyance of all the tickets I filed from this verified thing.

Date of experience: April 13, 2023
India
1 review
0 helpful votes
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Good experience
April 13, 2023

Really understood the issue.
I got response on correct time.
No delay

Date of experience: April 13, 2023
California
1 review
0 helpful votes
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Kevin-Refund request
April 13, 2023

Kevin did a fantastic job delivering quality service.

Date of experience: April 13, 2023
Egypt
1 review
0 helpful votes
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The responsible person verified the identity of my account with his help when I was talking to him because I spoke Arabic and my English were average and everything was great and my account was verified, thank you very much

Date of experience: April 13, 2023
Spain
1 review
0 helpful votes
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Thanks to Joey C. For his help
April 13, 2023

I had a problem with my membership and Joey C. Help myself very successfully

Date of experience: April 13, 2023
Poland
1 review
0 helpful votes
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I had a conversation with Selena G from freelancer support and it was very helpful. She assisted with my problem. Very polite and professional.

Date of experience: April 13, 2023
Albania
1 review
0 helpful votes
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Very nice interview!
April 12, 2023

I'm so grateful to Chelsea, because she listened to me patiently despite my bad English.

Date of experience: April 12, 2023
Bangladesh
1 review
0 helpful votes
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Russell V
April 12, 2023

Really Great person. I am very happy. Russell V is very helpful person.

Date of experience: April 12, 2023
India
1 review
0 helpful votes
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Thank you Lyndon S. For the support. You were quick and good knowledge on what resolution should be taken on any issue. Hope you keep it up. Good Day!

Date of experience: April 12, 2023
TW
1 review
0 helpful votes
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Amazing Exoerience
April 12, 2023

It was a very nice experience with Chelsea. She was very cordial, polite and professional. She assisted me through the entire process and explained clearly all the rules and regulations.

Date of experience: April 12, 2023
Colorado
1 review
0 helpful votes
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Chelsea
April 12, 2023

She was very nice and polite. The interview went smooth.

Date of experience: April 12, 2023
Panama
1 review
0 helpful votes
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The service was awesome
April 12, 2023

The freelance representative was very polite. Her spoken English was very clear, easy to understand and the most important, she understood my English. I really appreciate you give me this opportunity

Date of experience: April 12, 2023
Australia
1 review
0 helpful votes
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Prompt service
April 12, 2023

Thumbs up to the support person Kevin R. He was really helpful and cordial in providing the service I was looking for.

Date of experience: April 12, 2023
Michigan
1 review
0 helpful votes
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Support for verification
April 12, 2023

Had contacted support to ensure verification after 3 business days passed, they quickly did so and followed up with requested support materials.

Date of experience: April 12, 2023
Pakistan
1 review
0 helpful votes
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Very well behaved
April 12, 2023

It was a pleasure talking her, however my issue is still in progress. So I hope she will help me out in future as well.

Date of experience: April 12, 2023
India
1 review
0 helpful votes
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Loved the Verification team
April 12, 2023

I had to wait almost 20 days for getting an interview scheduled. (Maybe due to Easter)

But, the interview was on time. Prompt. The verification team was outstanding, keeping an eye on everything. Just loved the experience.

Date of experience: April 12, 2023
Turkiye
1 review
0 helpful votes
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Support help
April 12, 2023

I needed support, Russel V. took care. It was fast and helpful. Thanks.

Date of experience: April 12, 2023