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FreelancerReviews 19,941

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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To some extent helpful
May 16, 2023

Well, the rep was supportive. Although my issue doesn't solved yet. But he tried to help me.

Date of experience: April 16, 2023
Switzerland
1 review
0 helpful votes
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Very good
April 16, 2023

Very good support. Im happy that my problem is solved.

Date of experience: April 16, 2023
California
1 review
0 helpful votes
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Xenon promptly helped with an issue with my contest posting!

Date of experience: April 16, 2023
Ukraine
1 review
0 helpful votes
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Who can contact me?
May 16, 2023

Please contact with me. I haven't received a response in 3 weeks

Date of experience: April 16, 2023
Algeria
1 review
0 helpful votes
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So kind
April 16, 2023

Really very pleasant, he was kind and very attentive and he found a solution to my problem

Date of experience: April 16, 2023
Australia
1 review
0 helpful votes
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Lovely Customer Service
April 16, 2023

During the refund process customer service representative Rusell V. was a lovely help in getting me the help I needed. Friendly and got the ob done, thank you!

Date of experience: April 16, 2023
Malaysia
1 review
0 helpful votes
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I spoke to Mr. Jonny, he was very understandable and clever guy

Date of experience: April 16, 2023
Egypt
1 review
0 helpful votes
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She has helped me make the refund request in no time

Date of experience: April 15, 2023
Rhode Island
1 review
0 helpful votes
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Freelancer hired, however immediately asked me to add funds by using other platforms.
Not what we agreed upon. This is not nice and i am afraid freelancer is doing this to all people.
Thank you Freealancer support to assist.

Date of experience: April 15, 2023
Oklahoma
1 review
0 helpful votes
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Refund
April 15, 2023

Had posted funds and needed it back and it was no problem,,,returned funds and fast. Great service

Date of experience: April 15, 2023
GB
1 review
0 helpful votes
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After working on this website as a five star freelancer for nearly two years, Freelancer.com suddenly closed my account for no apparent reason. They took all the money I have earned on their website. They refused to explain why they are closing my account. This website is a scam.

Date of experience: April 15, 2023
Pakistan
1 review
0 helpful votes
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HAD A GREAT TIME WITH HER.
April 15, 2023

She even offered me a discount, which was greatly appreciated. Not only did she provide a high level of customer service, but she were also very knowledgeable and informative.

Date of experience: April 15, 2023
Indonesia
1 review
0 helpful votes
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Every time I have a problem at FREELANCER, I immediately contact Freelancer Support, and they provide very good communication services so that all my problems can be resolved.

Date of experience: April 15, 2023
Bangladesh
1 review
0 helpful votes
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I am facing a problem with a contest, and she helped me to solve it. I'm hoping for the best.

Date of experience: April 14, 2023
Tunisia
1 review
0 helpful votes
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Best support on earth
April 14, 2023

5 stars kelly V. i am naming my daughter after you in the future

Date of experience: April 14, 2023
Sri Lanka
1 review
0 helpful votes
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Good
April 14, 2023

It did take some time for them to reply but the reply was simple and could easily be understood

Date of experience: April 14, 2023
Maine
1 review
0 helpful votes
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Radically Perfect
April 14, 2023

Great info from Maine, any question I had was quickly answered!

Date of experience: April 14, 2023
Pakistan
1 review
0 helpful votes
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Journey with Freelancer
April 14, 2023

I have been using Freelancer for years, and it has been a fruitful experience. I have worked with people from around the world, and the exposure is unmatched as I have helped many startups working in various industries. I am looking forward to working on the Freelancer platform.

Date of experience: April 14, 2023
Bangladesh
1 review
0 helpful votes
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Its a good experience
April 14, 2023

Its a good experience all over we have about this program

Date of experience: April 14, 2023
Bangladesh
1 review
0 helpful votes
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Support
April 14, 2023

Dear sir, I have received a lot of nice support from you, thank you very much sir.

Date of experience: April 14, 2023