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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Hello, I was a bit confused on how to change milestones and Maine really helped me out.
All good except for the microphone issue. It was noisy and I couldn't hear/understand because of that.
Excellent resolution for my problem, very fast and with good quality... Thanks a lot for your attention to me...
He is very good, ask every question clearly and understand our point of view, i love to talk with him
Very good experience with freelancer and support team is very friendly and coperative! Mr. Joey support person helped me alot thank you so much
I liked working with the service, user-friendly interface, flexible selection of orders and work with support
Chelsea at Freelancer Verification was very helpful and understanding in guiding me through the verification process.
I have accepted a project and my client released the amount too but as he violated the rules his account got blocked and my project accepted fees has been returned after having a chat with the freelancer support team
The customer service representative is so nice, approachable and considerate.
I recently had a customer support call with a representative from a company. I was very pleased with the customer service experience. The representative was friendly, knowledgeable, and efficient. They answered all of my questions and addressed my concerns in a timely manner. I felt that the representative was genuinely interested in helping me and made sure that I was satisfied with the outcome of the call. The customer service experience was great and I would definitely recommend this company to others.
I have issued with my identity verification, He is able to solved my Issue. It really Appreciated
Based on my experience as freelancer. This site only take your money. Doesnt care if their work is copied from other freelancer, other sites and WON the contest. One of winning contest never paid to me. Their never care if the contest holder get the fake or low quality results.
There is an error in your system. When I paid full amount to you for a project, at that time, your system did not allow me to create milestone. It said that I can create milestone after I pay.
And, when I created milestone after payment, your system deducted money again from my balance with you.
Please correct it.
It was really a good experience. I understand everything she asked and she was very cooperative throughout the interview.
I accepted a job but the client didn`t know about his requirements. So we cancelled the project.
So I only spent 40usd for project fee.
I asked to freelancer support to refund it.
His name was Kelly. He was very kind and resolved the issue very quickly.
I am very satisfied. Thanks for Kelly`s kind help.
Understood the task and met the expectations. Slightly delayed responses but I am okay as the resolution was provided.
Keller solved my problem in a few seconds and understood what I was going through
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Hello there, we're sorry to hear that. Can you please respond to our email so we can look into these issues and take necessary actions to address them? We'll wait for your reply. Thank you.