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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Maine was great
April 18, 2023

Hello, I was a bit confused on how to change milestones and Maine really helped me out.

Date of experience: April 18, 2023
Chile
1 review
0 helpful votes
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Verify Profile
April 18, 2023

All good except for the microphone issue. It was noisy and I couldn't hear/understand because of that.

Date of experience: April 18, 2023
Pakistan
1 review
0 helpful votes
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Helpful
April 18, 2023

The staff has been really helpful. Very smooth experience with Barry.

Date of experience: April 18, 2023
Ireland
1 review
0 helpful votes
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Excellent employee
April 18, 2023

Excellent resolution for my problem, very fast and with good quality... Thanks a lot for your attention to me...

Date of experience: April 18, 2023
India
1 review
0 helpful votes
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Love to talk with Barry
April 18, 2023

He is very good, ask every question clearly and understand our point of view, i love to talk with him

Date of experience: April 18, 2023
Pakistan
1 review
0 helpful votes
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Great
April 18, 2023

Joey C much cooperative. Very nice to talk with him.

Date of experience: April 18, 2023
Pakistan
1 review
0 helpful votes
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Very good experience with freelancer and support team is very friendly and coperative! Mr. Joey support person helped me alot thank you so much

Date of experience: April 18, 2023
Massachusetts
1 review
0 helpful votes
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Very respectful service
April 18, 2023

I liked working with the service, user-friendly interface, flexible selection of orders and work with support

Date of experience: April 18, 2023
Pakistan
1 review
0 helpful votes
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Chelsea at Freelancer Verification was very helpful and understanding in guiding me through the verification process.

Date of experience: April 18, 2023
India
1 review
0 helpful votes
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Milestone payment refunded
April 17, 2023

I have accepted a project and my client released the amount too but as he violated the rules his account got blocked and my project accepted fees has been returned after having a chat with the freelancer support team

Date of experience: April 17, 2023
Philippines
1 review
0 helpful votes
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Withdrawal Concern
April 17, 2023

The customer service representative is so nice, approachable and considerate.

Date of experience: April 17, 2023
India
1 review
0 helpful votes
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Good
April 17, 2023

I recently had a customer support call with a representative from a company. I was very pleased with the customer service experience. The representative was friendly, knowledgeable, and efficient. They answered all of my questions and addressed my concerns in a timely manner. I felt that the representative was genuinely interested in helping me and made sure that I was satisfied with the outcome of the call. The customer service experience was great and I would definitely recommend this company to others.

Date of experience: April 17, 2023
Pakistan
1 review
0 helpful votes
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Dear Joey C. Thank you so Much
April 17, 2023

I have issued with my identity verification, He is able to solved my Issue. It really Appreciated

Date of experience: April 17, 2023
Indonesia
1 review
0 helpful votes
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Bad service ever
May 17, 2023

Based on my experience as freelancer. This site only take your money. Doesnt care if their work is copied from other freelancer, other sites and WON the contest. One of winning contest never paid to me. Their never care if the contest holder get the fake or low quality results.

Date of experience: April 17, 2023
Ayen T. Freelancer Rep
over a year old

Hello there, we're sorry to hear that. Can you please respond to our email so we can look into these issues and take necessary actions to address them? We'll wait for your reply. Thank you.

TZ
1 review
0 helpful votes
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Great support
April 17, 2023

Excellent support, with simple and easy user interface

Date of experience: April 17, 2023
Mauritius
1 review
0 helpful votes
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There is an error in your system. When I paid full amount to you for a project, at that time, your system did not allow me to create milestone. It said that I can create milestone after I pay.

And, when I created milestone after payment, your system deducted money again from my balance with you.

Please correct it.

Date of experience: April 17, 2023
India
1 review
0 helpful votes
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Good experience
April 16, 2023

It was really a good experience. I understand everything she asked and she was very cooperative throughout the interview.

Date of experience: April 16, 2023
Arizona
1 review
0 helpful votes
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Thanks for Kelly`s help.
April 16, 2023

I accepted a job but the client didn`t know about his requirements. So we cancelled the project.
So I only spent 40usd for project fee.
I asked to freelancer support to refund it.
His name was Kelly. He was very kind and resolved the issue very quickly.
I am very satisfied. Thanks for Kelly`s kind help.

Date of experience: April 16, 2023
India
1 review
0 helpful votes
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Understood the task and met the expectations. Slightly delayed responses but I am okay as the resolution was provided.

Date of experience: April 16, 2023
Argentina
1 review
0 helpful votes
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Excellent attention
April 16, 2023

Keller solved my problem in a few seconds and understood what I was going through

Date of experience: April 16, 2023