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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Very polite, kind and humble
April 25, 2023

Very polite, kind and humble
Very polite, kind and humble
Very polite, kind and humble
Very polite, kind and humble
Very polite, kind and humble

Date of experience: April 25, 2023
Indonesia
1 review
0 helpful votes
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Really fast to solved
April 25, 2023

I have problem with my authentication, but its done so fast thankyou

Date of experience: April 25, 2023
Turkiye
1 review
0 helpful votes
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My experience with Freelancer
April 25, 2023

Freelancer.com is such a great platform. The staff are very friendly and cooperative.

Date of experience: April 25, 2023
Latvia
1 review
0 helpful votes
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Freelancer Support team
April 25, 2023

I contacted the support team to fix the problem caused by my customer's mistake.
He gave me very precise and kind help.
He is a very kind person.
Thank you.

Date of experience: April 25, 2023
Pakistan
1 review
0 helpful votes
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Withdrawal
April 25, 2023

The experience was really good.Thank you so much for the help

Date of experience: April 25, 2023
Benin
1 review
0 helpful votes
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Identification assistance
April 25, 2023

It was that I sent the documents requested by the platform for the verification of my account for more than 10 days without a response so I contacted customer support. Rox received me well, was efficient and direct I thank him and remains waiting for the rest.

Date of experience: April 25, 2023
Furkan C.
Washington
1 review
0 helpful votes
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Perfect!
April 25, 2023

Perfect! My english is not good but Barry listened to me with patience. Thanks for patience and understanding. (My rate is not for all support team I dont like all team, but Barry is interested to me perfect, thanks!)

Date of experience: April 25, 2023
Armenia
1 review
0 helpful votes
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The freelancer from today's online meeting was very respectful, communication was easy, clear. It was obvious that he was a professional in his field.

Date of experience: April 25, 2023
India
1 review
0 helpful votes
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Barry for verified developer
April 25, 2023

Barry is very kind ask question softly and was very clear with his question giving him 5 star for it

Date of experience: April 25, 2023
Pakistan
1 review
0 helpful votes
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Issue with client
April 25, 2023

I am fully satisfied with freelancer.com's support center. I appreciate Mr. Russel V. Mr. Russel is a very good person and communication is too much good recommended.

Date of experience: April 25, 2023
Pakistan
1 review
0 helpful votes
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Very nice experience with chelsea
April 25, 2023

It was very nice interview with Chelsea she also guided me about my web cam that how I can fix it. When I start to give interview I was very confused but her conversation encouraged me. I am very thankful to her.

Date of experience: April 25, 2023
India
1 review
0 helpful votes
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Good experience talking to Chelsea
April 25, 2023

Chelsea did my interview for freelancer verification. She made the conversation very comfortable. She explained me the benefits of getting verified. Just at the end of the conversation she approved my verification and that was real quick. Wishing Chelsea and Team Freelancer all the very best.

Date of experience: April 25, 2023
India
1 review
0 helpful votes
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Nice to talk!
April 24, 2023

Thanks, It was a great experience to have a call with you.

Date of experience: April 24, 2023
AE
1 review
0 helpful votes
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It was good
April 24, 2023

It was good, she was polite. It went smoothly. It was good to talk to her.

Date of experience: April 24, 2023
Pakistan
1 review
0 helpful votes
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Reactivating Account
April 24, 2023

I couldn't log in to my account and I didn't know why. The support team let me know I had deactivated my account. They helped me reactivate it. They were quick and thorough.

Date of experience: April 24, 2023
Kenya
1 review
0 helpful votes
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Unlocking of funds
April 24, 2023

Jhazz was extremely patient and diligent to ensure quick resolution of my issues. Loved the customer support :)

Date of experience: April 24, 2023
India
1 review
0 helpful votes
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Great Service from JethroVerified
April 24, 2023

JethroVerified provided incredibly helpful and friendly service as I purchased a verification service for a freelancer platform. He was patient with me and answered all my questions, making sure that I was completely satisfied. Highly recommend!

Date of experience: April 24, 2023
Italy
1 review
0 helpful votes
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Possible scam reported
April 24, 2023

I told Maine about my problems with a possible scam and he gave me all the necessary assistence. Reliable.

Date of experience: April 24, 2023
India
1 review
0 helpful votes
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Well, it was overall good experience. The interviewer was a great interviewer and a great person. Had a nice time chatting with him really.

Date of experience: April 24, 2023
Bangladesh
1 review
0 helpful votes
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Maine was good
April 24, 2023

I asked for support and Maine was there and provided information which i asked

Date of experience: April 24, 2023