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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Good
April 23, 2023

Very quick responses and nice one very quick responses and nice one very quick responses and nice one very quick responses and nice one

Date of experience: April 23, 2023
Pakistan
1 review
0 helpful votes
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Chelsea V conducted my interview for verified freelancer. She was very nice, patient and professional. She asked relevent questions and answered all my questions politely.

Date of experience: April 23, 2023
Philippines
1 review
0 helpful votes
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Madeline B. (Freelancer Support)
April 23, 2023

Madeline answered all my queries. She was nice and talked to me nice.

Date of experience: April 23, 2023
South Carolina
1 review
0 helpful votes
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I was unable to add my university to the education section of my profile as it was not in the list for my country. However, the list for American universities takes too long to load. I realize having over 4000 accreditied institutions is a bit... excessive, but other platforms seem to solve the listing problem without it taking so much time. Can the asychronous load process be divorced from the country selection and instead use a type-in feature like the ones found on the signin with you institution feature on academic publishing websites?

Date of experience: April 23, 2023
Egypt
1 review
0 helpful votes
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I had a great interview with Chelsea *******@ChelseaVerified. She was patient with me, while assisting me to understand the requirements from each question. Her questions were on point and intelligently introduced. Our meeting went successfully and positively.
I'm highly recommending her for her professionalism and wishing her all the best in her life.
Thank you, once again and blessed.

Date of experience: April 23, 2023
Egypt
1 review
0 helpful votes
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Pleased
April 22, 2023

I wanted to change my location and phone number and Kevin R. Helped me.

Date of experience: April 22, 2023
Ireland
1 review
0 helpful votes
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Quick and responsive
April 22, 2023

Good, kelly was quick and answered my questions. Would highly recommend

Date of experience: April 22, 2023
India
1 review
0 helpful votes
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NO refund has been processed yet after 4 days. I am need of the money so kindly process the refund and do the needful.

Date of experience: April 22, 2023
India
1 review
0 helpful votes
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Worst Experience
May 22, 2023

I told Jethro that I would need a translator for the interview as I speak hindi and he said yes that is fine.
However when the interview happened with Chelsea, she kicked out the translator and the interview turned into an embarrassment for me

Date of experience: April 22, 2023
Philippines
1 review
0 helpful votes
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Excellent
April 21, 2023

Absolutely excellent in assisting their member. I will surely recommend this.

Date of experience: April 21, 2023
Ukraine
1 review
0 helpful votes
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Kelvin
April 21, 2023

He is very easy to deal with. He is very kind and good.

Date of experience: April 21, 2023
Spain
1 review
0 helpful votes
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Thanks Kevin R.
April 21, 2023

I had an excellent experience with the customer service provided by Kevin R. He was incredibly patient and helpful, and made sure that my needs were met. Thanks a lot for your patience Kevin R., I hope the freelancer takes the right decision.

Date of experience: April 21, 2023
GB
1 review
0 helpful votes
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Kelly was fantastic
April 21, 2023

Kelly was fantastic at helping me out. Super happy with my experience

Date of experience: April 21, 2023
India
1 review
0 helpful votes
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Fast solution
April 21, 2023

It was Simply superb, I got my refund within 20 minutes.

Date of experience: April 21, 2023
Uganda
1 review
0 helpful votes
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I had an issue with the standard Withdrawal Methods viz: Express Withdrawal, PayPal and Wire Transfer. Eventually the reason was discovered as a 'Country' restrictions which is beyond my scope.

The best part was that a handy solution was availed re: Payoneer Gateway and indeed confirmed to be working well.
I appreciate the immense team effort as the input of various team members helped a lot to establish both the root cause and also offering a timely alternative.

Date of experience: April 21, 2023
Bangladesh
1 review
0 helpful votes
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Very quick and efficient work
April 20, 2023

Good Performance and very efficient work and quick solution to problem

Date of experience: April 20, 2023
Sri Lanka
1 review
0 helpful votes
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Very nice gesture by freelancer
April 20, 2023

By understanding my situation, you have done a great job

Date of experience: April 20, 2023
Jamaica
1 review
0 helpful votes
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Very prompt response. Knowledgeable information. Polite and courteous. Super thanks/

Date of experience: April 20, 2023
Pakistan
1 review
0 helpful votes
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Kelly V was great.
April 20, 2023

She understood my problem, and assisted me right away.

Date of experience: April 20, 2023
Serbia
1 review
0 helpful votes
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I was unsure about what are "qualified entries" and whether or not I'm able to win a contest and keep the prize if my profile isn't identity or payment verified.

PS: 4 stars only because I'm not sure if my entry will become "qualified", even though it has been rated with 5 stars, since the contest holder hasn't commented on anyone's work since the closing of the contest (contest is guaranteed) :P.

Date of experience: April 20, 2023