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FreelancerReviews 19,941

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Thanks to Salena G
April 29, 2023

Experience was good. Salena's support was great. She guided me and helped me to not choose a scam project.

Date of experience: April 29, 2023
Egypt
1 review
0 helpful votes
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Rising Star program
April 28, 2023

I'm graphic designer and Data entry it was pleasure to chat with Jonny clear and easy to chat with thank you for you time Jonny.

Date of experience: April 28, 2023
GB
1 review
0 helpful votes
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Excellent Fast service
April 28, 2023

Requested a deposit refund, was handled quickly an efficiently

Date of experience: April 28, 2023
Nigeria
1 review
0 helpful votes
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The response was immediate, and Nicola was not only friendly but also extremely knowledgeable. She quickly understood the issue and provided a clear, step-by-step solution that resolved my problem in no time.

Date of experience: April 27, 2023
Brazil
1 review
0 helpful votes
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I had a very strange problem when I was signing up my account.
But the customer supports solved this problem for me.
That was a so kind service.
Thanks for that.

Date of experience: April 27, 2023
Rwanda
1 review
0 helpful votes
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I had a positive experience with the staff responsible for verifying my account on freelancer.com. The interviewer I interacted with was professional and clear in their communication. They posed several questions which I answered to the best of my ability, and I felt at ease throughout the process. Overall, I would say that it was a good experience.

Date of experience: April 27, 2023
India
1 review
0 helpful votes
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I was afraid of that i am not very fluent expert in speaking he told to keep my family member beside me when i video interview. So its very good help for me.

Date of experience: April 27, 2023
Australia
1 review
0 helpful votes
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In-depth Interview
April 27, 2023

The interviewer asked relevant questions. He was precise and asked me to elaborate where needed.

Date of experience: April 27, 2023
Saudi Arabia
1 review
0 helpful votes
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Fast, Reliable, Helpful
April 26, 2023

It was a really smooth experience right from the start

Date of experience: April 26, 2023
Yemen
1 review
0 helpful votes
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Madeline B understood my concern and give me a valuable information.
Thanks again.

Date of experience: April 26, 2023
Serbia
1 review
0 helpful votes
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Awesome and professional support!
April 26, 2023

I was asking questions and trying to save time in roaming on help page for hours, and even though my questuons were not easy to understand and maybe even anoying, he was very professional and lolite and helped me in all inquiries i needed. Support the way its supose to be!

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Date of experience: April 26, 2023
Alaska
1 review
0 helpful votes
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He was very helpful. But I need to see how this works out.

Date of experience: April 26, 2023
Serbia
1 review
0 helpful votes
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EXCELLENT
April 26, 2023

It was great experience, Barry was very kind person. It was my first time using the video call and it was very good/ Thank you a lot :)

Date of experience: April 26, 2023
Portugal
1 review
0 helpful votes
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Customer support
April 26, 2023

My question was answered in a short period of time.

Date of experience: April 26, 2023
Ireland
1 review
0 helpful votes
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Very friendly
April 26, 2023

I had the verification interview with Barry and he was very friendly and helpful. Thanks

Date of experience: April 26, 2023
Argentina
1 review
0 helpful votes
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Verified freelancer interview
April 26, 2023

My interview experience was very good! The person who interviewed me (Barry) was very patient and understanding. The interview was in English and I understand but I don't speak it very well, so thank you very much Barry!

Date of experience: April 26, 2023
India
1 review
0 helpful votes
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It was nice experience.
April 26, 2023

It was nice experience talking with you. I like the way freelance is verifying the each of freelancer.

Date of experience: April 26, 2023
France
1 review
0 helpful votes
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Top 3 to faound a freelancer
April 26, 2023

II have worked with several freelancer platforms to carry out projects and I can tell you that Freelancer.com offers the best price-quality offer for designers

Date of experience: April 26, 2023
Philippines
1 review
0 helpful votes
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My Review
April 26, 2023

Barry is very professional; it was nice talking to him.

Date of experience: April 26, 2023
Bangladesh
1 review
0 helpful votes
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It was an excellent experience chatting with Ralph M. Ralph is not only highly skilled and professional but also incredibly easy to talk with him. His clear communication made the entire process smooth and efficient. He has provided me with a great discount on my membership. I want to express my gratitude for that and thank him sincerely for his efforts.

Date of experience: April 26, 2023