business logo of Freelancer

FreelancerReviews 19,941

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
Follow CESAR E.
Unfollow CESAR E.
Share Review
Report Review

Great experience of service!
May 2, 2023

Being interviewed by Barry gave me a lot of confidence and freedom of expression. I appreciate his support and his time.

Date of experience: May 2, 2023
Montenegro
1 review
1 helpful vote
Follow Mate X.
Unfollow Mate X.
Share Review
Report Review

It's a ridiculous process
June 1, 2023

The support cannot follow through with a simple mobile phone number change for 3 months already! I'm unable to access my earnings, to change any other data.

I already made 3 ridiculous photos with codes about myself and my passport, what else do you want?!?!

Date of experience: May 2, 2023
Australia
1 review
0 helpful votes
Follow Stefan F.
Unfollow Stefan F.
Share Review
Report Review

Great Assistant
May 1, 2023

I was able to get reasonable answers about my two issues.
This guy has professional knowledge what he is doing.
Perfect jo

Date of experience: May 1, 2023
Egypt
1 review
0 helpful votes
Follow Abdelrahman M.
Unfollow Abdelrahman M.
Share Review
Report Review

A couple month ago till now, i was trying to hit identity verification
And now i get verified,thanks to mrs madeline.B the angel of freelancer customer services

Date of experience: May 1, 2023
Sri Lanka
1 review
0 helpful votes
Follow Chathumini L.
Unfollow Chathumini L.
Share Review
Report Review

Customer Support - Kelly V
May 1, 2023

She/He is very helpful and attended very quickly to help me. Thanks

Date of experience: May 1, 2023
Brazil
1 review
0 helpful votes
Follow Carla O.
Unfollow Carla O.
Share Review
Report Review

Fast and correct
May 1, 2023

Perfect. Kelly answered very fast and in a easy way

Date of experience: May 1, 2023
Pakistan
1 review
0 helpful votes
Follow Adnan D.
Unfollow Adnan D.
Share Review
Report Review

I recently had a chat with Darra from the Preferred Freelancer support team, and I must say, the experience was outstanding. I had a complex issue involving a negative balance on my account and a membership switch from Professional to Premier. Darra handled my concerns with utmost professionalism and efficiency.

She quickly addressed my negative balance issue and provided clear guidance on switching my membership. Darra was transparent about the bid replenishment process and offered practical solutions. Although the bid replenishment couldn't be customized, she endorsed me to the membership team for further assistance, ensuring I got the best possible service.

Darra's responsiveness and clarity were impressive. She even noted my suggestion to implement an 'away' status in the chat component. Her dedication to customer satisfaction is evident, and she truly made me feel valued as a long-time member of the platform.

Thank you, Darra, for your exceptional support! If Freelancer had more representatives like you, it would undoubtedly be a much better platform. I highly recommend her assistance to anyone in need.

Adnan and Stability

Date of experience: May 1, 2023
Denmark
1 review
0 helpful votes
Follow Frederik V.
Unfollow Frederik V.
Share Review
Report Review

Perfect
May 1, 2023

Supporter was kindly and very helpful then i just need await until my issue have been solved but so far very helpful ;)

Date of experience: May 1, 2023
NL
1 review
0 helpful votes
Follow mayar N.
Unfollow mayar N.
Share Review
Report Review

Best service
May 1, 2023

I was having issue with my freelancer and he helped me a lot to fix that

Date of experience: May 1, 2023
New York
1 review
0 helpful votes
Follow Jean J.
Unfollow Jean J.
Share Review
Report Review

Service support
April 30, 2023

Thank you for taking the time to help solve my issue.

Date of experience: April 30, 2023
India
1 review
0 helpful votes
Follow Mohit R.
Unfollow Mohit R.
Share Review
Report Review

Good experience
April 30, 2023

The support provided by Jayce was excellent, prompt replies and took time to check related details for me.

Date of experience: April 30, 2023
California
1 review
0 helpful votes
Follow John E.
Unfollow John E.
Share Review
Report Review

Thanks
April 30, 2023

Great job thank you for your service in helping me out.

Date of experience: April 30, 2023
Pakistan
1 review
0 helpful votes
Follow Haider M.
Unfollow Haider M.
Share Review
Report Review

Very good experience
April 30, 2023

Such a nice person and guided me nicely and clearly.

Date of experience: April 30, 2023
Egypt
1 review
0 helpful votes
Follow Omar D.
Unfollow Omar D.
Share Review
Report Review

Great
April 30, 2023

He replies fast and tried to help me, good experience

Date of experience: April 30, 2023
Pakistan
1 review
0 helpful votes
Follow Moeez J.
Unfollow Moeez J.
Share Review
Report Review

Amazing Experience
April 29, 2023

Kelly helped me a lot with a positive and helpful attitude. She (I suppose) gave me information about alot of my doubts

Date of experience: April 29, 2023
Australia
1 review
0 helpful votes
Follow Luke Y.
Unfollow Luke Y.
Share Review
Report Review

Assistance 5-Stars!
April 29, 2023

Kelly was attentive and speedy with solving my problem.

Date of experience: April 29, 2023
Bangladesh
1 review
0 helpful votes
Follow Md Shohag C.
Unfollow Md Shohag C.
Share Review
Report Review

Kelly is amazing person
April 29, 2023

His helping me a lot. I wish we meet together. His like my family.

Date of experience: April 29, 2023
Jordan
1 review
0 helpful votes
Follow Atef X.
Unfollow Atef X.
Share Review
Report Review

Thanks for helping me properly
April 29, 2023

Thanks for helping me properly
To solve my problems scams client

Date of experience: April 29, 2023
Colombia
1 review
0 helpful votes
Follow Camilo G.
Unfollow Camilo G.
Share Review
Report Review

Very good attention
April 29, 2023

She answer my question and be a good person, I love the freelance support

Date of experience: April 29, 2023
India
1 review
0 helpful votes
Follow V. T. A.
Unfollow V. T. A.
Share Review
Report Review

My name is V. T. Anand today morning i send money to lebaka chaitanya kris Rs. 1000/- through googlepe, account number given by jolie receptionist, after that she saying why you send amount, i give you one more id. Now I lost Rs.1000/- Who will give money, I mention freelancer company in googlepe description, please related person in finance arrange my amount and make refund.

Date of experience: April 29, 2023