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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Marisse went into the archives for me to r-eopen a contest that I held then. I did not think it would be possible but I though "no harm in asking".
I'm beyond pleaed. Freelancer rocks!
Excellent suport, Quick action from Jayce. One of the reason we choose freelancer platform is the prompt support provided by your team. Thank you
Easy process, Good person and conversation. It's helpful for me
Thanks again
Barry is very supportive, Polite, and helpful. It was a great experience talking to him. Thanks, Barry
Freelancer staff provide easy communication during the interview, which really helps me. Thank you very much
Every time I got fast and good response on Instagram a part from other support media. He is good man nice to chat
Dear Freelancer.com
I am writing to express my sincere gratitude for your prompt attention and resolution regarding the unauthorized transaction on my account.
I am extremely appreciative of the swift action taken by your team to investigate the matter and process the refund. Your efficiency and professionalism have truly impressed me, reaffirming the trust and confidence I have placed in your business.
The timely reversal of the unauthorized transaction demonstrates your commitment to customer satisfaction and highlights your dedication to providing exceptional service. I am genuinely grateful for your responsiveness and willingness to rectify the situation promptly.
I would also like to commend your team for their excellent communication throughout the process. The courtesy and understanding displayed by your representatives were truly commendable and greatly contributed to resolving the matter smoothly.
I am pleased to acknowledge that the refund has been processed successfully, and I have received the credited amount in my account. Your prompt action in addressing this issue has not only resolved the matter but has also strengthened my trust and loyalty towards your establishment.
Please accept my heartfelt thanks for the efficient and satisfactory resolution of this unfortunate incident. I truly appreciate your commitment to customer care and your dedication to maintaining a positive customer experience.
As a satisfied customer, I would like to take this opportunity to leave a positive review of my experience with your business. Your professionalism, responsiveness, and commitment to resolving issues swiftly have earned my trust and loyalty. I am confident that my positive feedback will contribute to the continued success of your establishment.
Once again, thank you for your exceptional service and for turning a challenging situation into a positive customer experience. I look forward to continuing my association with your business in the future.
With sincere appreciation,
Fakhar Saleem
Thank you so much i really appreciate that you help me. I've been facing this problem since 20 days ago. And i approach you on twitter you help me less than 3 hours. I appreciate you so much. May god bless you. May all the good thing comeback to you. You deserver all kindness in the world
He/she was totally understanding to my issue
And promised me to end it in a good way
Unfortunately, there are few operators who really care about solving problems, and Jayce L. Is one of them! He helped me quickly with resolving my issue and even helped me with old issues that other agents weren't able to do. Anyway, many thanks Jayce L.
Chelsea's outstanding communication skills made me feel at ease right from the beginning of our phone call. She addressed my questions with professionalism and expertise, making the conversation both productive and enjoyable.
Yes, without a doubt. Before the video chat began, I had a few thoughts about what questions would be asked of me and how I might be evaluated... But I must give credit to Sir, who allowed me to feel at ease while being on call and patiently listened while he asked all the questions. I'm completely content, at ease, and confident once more.
Regards
I recently had an interview for becoming verified, and I wanted to share my positive experience. The interviewers were professional, knowledgeable, and genuinely interested in learning more about my skills and experiences. They asked thoughtful questions and provided a comfortable atmosphere for me to showcase my abilities. Overall, it was a great interview experience.
Expressing gratitude to freelancer.com for their exceptional support, I encountered a situation where the client remained unresponsive to my messages despite a considerable waiting period. Seeking assistance from freelancer.com proved to be a valuable solution as they advised me to wait for a specific duration, and if the client failed to respond within that timeframe, they would close the project. Indeed, this course of action was implemented, highlighting the challenges freelancers often face due to employers. It is commendable that freelancer.com takes decisive measures like this to address such issues effectively.
Verifying my account was an easy process. It was clear all the instructions that were given and was able to provide with all the necesary information to verify my account immediatelly.
My English is not the best, but Chelsea had a lot of patience with me
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.