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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Marisse went into the archives for me to r-eopen a contest that I held then. I did not think it would be possible but I though "no harm in asking".

I'm beyond pleaed. Freelancer rocks!

Date of experience: May 19, 2023
India
1 review
0 helpful votes
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Jayce Support experience
May 18, 2023

Excellent suport, Quick action from Jayce. One of the reason we choose freelancer platform is the prompt support provided by your team. Thank you

Date of experience: May 18, 2023
Pakistan
1 review
0 helpful votes
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Good Behaviour
May 18, 2023

Easy process, Good person and conversation. It's helpful for me
Thanks again

Date of experience: May 18, 2023
Pakistan
1 review
0 helpful votes
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Barry is very supportive, Polite, and helpful. It was a great experience talking to him. Thanks, Barry

Date of experience: May 18, 2023
Indonesia
1 review
0 helpful votes
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Verified by Freelancer badge
May 18, 2023

Freelancer staff provide easy communication during the interview, which really helps me. Thank you very much

Date of experience: May 18, 2023
India
1 review
0 helpful votes
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Best response on Instagram
May 17, 2023

Every time I got fast and good response on Instagram a part from other support media. He is good man nice to chat

Date of experience: May 17, 2023
Pakistan
1 review
0 helpful votes
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Dear Freelancer.com

I am writing to express my sincere gratitude for your prompt attention and resolution regarding the unauthorized transaction on my account.

I am extremely appreciative of the swift action taken by your team to investigate the matter and process the refund. Your efficiency and professionalism have truly impressed me, reaffirming the trust and confidence I have placed in your business.

The timely reversal of the unauthorized transaction demonstrates your commitment to customer satisfaction and highlights your dedication to providing exceptional service. I am genuinely grateful for your responsiveness and willingness to rectify the situation promptly.

I would also like to commend your team for their excellent communication throughout the process. The courtesy and understanding displayed by your representatives were truly commendable and greatly contributed to resolving the matter smoothly.

I am pleased to acknowledge that the refund has been processed successfully, and I have received the credited amount in my account. Your prompt action in addressing this issue has not only resolved the matter but has also strengthened my trust and loyalty towards your establishment.

Please accept my heartfelt thanks for the efficient and satisfactory resolution of this unfortunate incident. I truly appreciate your commitment to customer care and your dedication to maintaining a positive customer experience.

As a satisfied customer, I would like to take this opportunity to leave a positive review of my experience with your business. Your professionalism, responsiveness, and commitment to resolving issues swiftly have earned my trust and loyalty. I am confident that my positive feedback will contribute to the continued success of your establishment.

Once again, thank you for your exceptional service and for turning a challenging situation into a positive customer experience. I look forward to continuing my association with your business in the future.

With sincere appreciation,

Fakhar Saleem

Date of experience: May 17, 2023
Malaysia
1 review
0 helpful votes
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Limitation account
May 17, 2023

Thank you so much i really appreciate that you help me. I've been facing this problem since 20 days ago. And i approach you on twitter you help me less than 3 hours. I appreciate you so much. May god bless you. May all the good thing comeback to you. You deserver all kindness in the world

Date of experience: May 17, 2023
Australia
1 review
0 helpful votes
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Polite and patient
May 17, 2023

A very polite and patient operator. I appreciate her help[

Date of experience: May 17, 2023
Kuwait
1 review
0 helpful votes
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Rox was very helpful
May 17, 2023

He/she was totally understanding to my issue
And promised me to end it in a good way

Date of experience: May 17, 2023
Brazil
1 review
0 helpful votes
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Thanks
May 17, 2023

Unfortunately, there are few operators who really care about solving problems, and Jayce L. Is one of them! He helped me quickly with resolving my issue and even helped me with old issues that other agents weren't able to do. Anyway, many thanks Jayce L.

Date of experience: May 17, 2023
Australia
1 review
0 helpful votes
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Outstanding communication
May 17, 2023

Chelsea's outstanding communication skills made me feel at ease right from the beginning of our phone call. She addressed my questions with professionalism and expertise, making the conversation both productive and enjoyable.

Date of experience: May 17, 2023
Cameroon
1 review
0 helpful votes
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3 stars
May 17, 2023

It has been a great experience working with freelancer support team. Keep the good work

Date of experience: May 17, 2023
Morocco
1 review
0 helpful votes
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Verfied
May 17, 2023

It was a good and professional treatment thank you

Date of experience: May 17, 2023
India
1 review
0 helpful votes
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COURAGEOUS
May 17, 2023

Yes, without a doubt. Before the video chat began, I had a few thoughts about what questions would be asked of me and how I might be evaluated... But I must give credit to Sir, who allowed me to feel at ease while being on call and patiently listened while he asked all the questions. I'm completely content, at ease, and confident once more.

Regards

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Date of experience: May 17, 2023
Bangladesh
1 review
0 helpful votes
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A Positive Interview Experience
May 17, 2023

I recently had an interview for becoming verified, and I wanted to share my positive experience. The interviewers were professional, knowledgeable, and genuinely interested in learning more about my skills and experiences. They asked thoughtful questions and provided a comfortable atmosphere for me to showcase my abilities. Overall, it was a great interview experience.

Date of experience: May 17, 2023
India
1 review
0 helpful votes
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Great Support
May 17, 2023

Expressing gratitude to freelancer.com for their exceptional support, I encountered a situation where the client remained unresponsive to my messages despite a considerable waiting period. Seeking assistance from freelancer.com proved to be a valuable solution as they advised me to wait for a specific duration, and if the client failed to respond within that timeframe, they would close the project. Indeed, this course of action was implemented, highlighting the challenges freelancers often face due to employers. It is commendable that freelancer.com takes decisive measures like this to address such issues effectively.

Date of experience: May 17, 2023
India
1 review
0 helpful votes
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Good support team
May 17, 2023

The support team is great and special thanks to Barry.

Date of experience: May 17, 2023
Argentina
1 review
0 helpful votes
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A transparent and fast process.
May 17, 2023

Verifying my account was an easy process. It was clear all the instructions that were given and was able to provide with all the necesary information to verify my account immediatelly.

Date of experience: May 17, 2023
Serbia
1 review
0 helpful votes
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My English is not the best, but Chelsea had a lot of patience with me

Date of experience: May 17, 2023