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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
Follow Alexander E.
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Thanks, Ralph for helping get me a discount for premium membership. I recommend working with him and recommend he like a strong professional in the technical part of the freelancer

Date of experience: May 22, 2023
India
1 review
0 helpful votes
Follow Vishakha X.
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I would like to express my sincere gratitude for the opportunity to engage in conversation with you. I greatly appreciate the exceptional discount and benefits that have been extended to me during our interactions.

Throughout our conversation, I have been thoroughly impressed with the level of professionalism and expertise displayed by your team. The prompt and informative responses have truly enhanced my experience. The attention to detail and willingness to address my inquiries have surpassed my expectations.

Once again, I want to extend my heartfelt appreciation for the superb discount and benefits that have been provided to me. It has undoubtedly made a positive impact on my experience with your company.

Date of experience: May 22, 2023
Bangladesh
1 review
0 helpful votes
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WORST experience, FULLY FRUD. Took my money. DID NOT complete my work. I trust them, $30 project i increased to $65, for there behavior first, but the freelancer did not complete my work... WORST experience, WORST experience, WORST experience.

Date of experience: May 22, 2023
Saudi Arabia
1 review
0 helpful votes
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Thanks Ralph M!
May 22, 2023

I am very happy for give new a Membership. Thanks lot Ralph M

Date of experience: May 22, 2023
Egypt
1 review
0 helpful votes
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Preferred FreeLancer Program
May 22, 2023

An application is always rejected when I apply For PreferredFree Lancer Program

I applied and was helped by Jayce Where I submitted my request to the team concerned with this for consideration

And I hope that I will be registered as a member in the program

Thanks again for Jayce And to all the respected support team

Date of experience: May 22, 2023
Canada
1 review
0 helpful votes
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Membership plan assistance
May 22, 2023

He was kind to assist me and solved my issues, Great keep up the good work.

Date of experience: May 22, 2023
Pakistan
1 review
0 helpful votes
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Kind and understandable
May 22, 2023

Jhazz is so kind and understanding person i highly recommended
Thanks
Jhazz to understand what i need.

Date of experience: May 22, 2023
AE
1 review
0 helpful votes
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Awesome
May 22, 2023

It was awesome experience, finally, it got resolved after 1 year

Date of experience: May 22, 2023
India
1 review
0 helpful votes
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Great Start
May 22, 2023

It was a pleasure to speak to Barry and address all my queries to get started on Freelancer.com

Barry took the time to hear me out and guide me through the portal to get started.

Look forward to starting work and earning.

Date of experience: May 22, 2023
AE
1 review
0 helpful votes
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Excellent
May 22, 2023

It was excellent, than you for that meeting, it will sort freelancer based on their skills
So thank you for that

Date of experience: May 22, 2023
Egypt
1 review
0 helpful votes
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Excellent support
May 22, 2023

It's very supportive and helpful and trying to solve my problem ASAP. Thanks for the great experience.

Date of experience: May 22, 2023
India
1 review
0 helpful votes
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Had amazing support by Joy C:
May 22, 2023

I had applied for freelancer verified program and Mr. Joy C: was my interviewer and he was just amazing he guided me how to join and told me about all the process nicely thanks for your help.

Date of experience: May 22, 2023
Turkiye
1 review
0 helpful votes
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Kind and helpful
May 22, 2023

Thank you very much. Kind and helpful. Question sets and directions are fine

Date of experience: May 22, 2023
France
1 review
0 helpful votes
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A professional experience
May 22, 2023

Chelsea was super nice, the call went pretty smoothly and all questions were professional and related to the topic

Date of experience: May 22, 2023
India
1 review
0 helpful votes
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Great
May 22, 2023

My experience with Chelsea V was great. She spoke very nicely with me and and I appreciate it.

Date of experience: May 22, 2023
Nevada
1 review
0 helpful votes
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She was AMAZING!
May 21, 2023

From the beginning she was fast answering my questions. She knows exactly what steps I would have to take. I never had someone who was that fast and helpful! I appreciate it so much! I would give her a 10/10 for sure madeleine was her name

Date of experience: May 21, 2023
Pakistan
1 review
0 helpful votes
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Payment Issue
May 21, 2023

The support team member "Maine" did a great Job, assisting me with membership issue, very professional and quick, Thanks

Date of experience: May 21, 2023
Bangladesh
1 review
0 helpful votes
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Unlock funds.
May 21, 2023

Thank you Rox for helping me. My fund was locked I am very worried. I contact Rox through freelancer.com. I share my problem with Rox. Rox understood my problem and gave me a solution. Now my funds are unlocked.

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Date of experience: May 21, 2023
Colombia
1 review
0 helpful votes
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Cuando entre nuevo a esta plataforma, entre con animo de encontrar trabajo independiente, pero por mi inexperiencia y nada de conocimiento de la plataforma, hice un contrato sin ni siquiera saberlo, lo cual llevo a que me cobraran 10 dolares, los cuales no pensaba pagar ya que nunca obtuve un trabajo en esta plataforma y ya me veía al punto de nunca más utilizarla, pero la señorita o el Señor Allie A. Entendió mi situación y hizo la excepción, por mi parte, prometo manejar con más cuidado la plataforma, y espero que por la parte de Freelancer.com tengan mas cuidado con los nuevos para que no vuelvan a suceder esta clase de errores, muchas Gracias

Date of experience: May 20, 2023
Australia
1 review
0 helpful votes
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Verified freelancer interview
May 19, 2023

Was a very easy and calm conversation. It made the interview flow well

Date of experience: May 19, 2023