business logo of Freelancer

FreelancerReviews 19,941

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Maximilian J.
Unfollow Maximilian J.
Share Review
Report Review

Good Talk
May 24, 2023

Chelsea got through the Verification process with me in a fast, precise and clear manner.
Very professional and generally likable person.
5 out of 5, I am German so I keep this short :)

Date of experience: May 24, 2023
Cambodia
1 review
0 helpful votes
Follow Chad Y.
Unfollow Chad Y.
Share Review
Report Review

Freelancer verified call
May 24, 2023

Verified interview was a good process. Joey C spoke very clearly and it was easy to understand his questions.

Date of experience: May 24, 2023
Pakistan
1 review
0 helpful votes
Follow Muhammad N.
Unfollow Muhammad N.
Share Review
Report Review

Quick Support from Madeline
May 23, 2023

I have issue with the milestone payment and freelancer team provide me quick support and solve the solution Thanks.

Date of experience: May 23, 2023
India
1 review
0 helpful votes
Follow Kirandeep V.
Unfollow Kirandeep V.
Share Review
Report Review

I want to say one thing i chat with so many freelancer team member in my 5 years working experience here.but never meet a person like you who listen my all problems carefully.and find the solution at the time.i have no words to say thank you to you...

But thank you so much. This was very kind of you."

Date of experience: May 23, 2023
Canada
1 review
0 helpful votes
Follow Todor L.
Unfollow Todor L.
Share Review
Report Review

Madeline was amazing at quickly understanding the unique challenge I was facing and addressing it promptly. I had a great customer experience. Thank you Madeline :)

Date of experience: May 23, 2023
Turkiye
1 review
0 helpful votes
Follow Hatice Q.
Unfollow Hatice Q.
Share Review
Report Review

Membership support
May 23, 2023

I didn't think there would be an immediate solution. It happened in a short time. Thanks

Date of experience: May 23, 2023
Bangladesh
1 review
0 helpful votes
Follow Maumita C.
Unfollow Maumita C.
Share Review
Report Review

Maine, take love
May 23, 2023

I was very worried about my verification prosses and having some problem. Maine help me a lot. Give me the best solution.

Date of experience: May 23, 2023
Pakistan
1 review
0 helpful votes
Follow Adam A.
Unfollow Adam A.
Share Review
Report Review

Help provided when needed
May 23, 2023

Ralph was great in helping me sign up for the membership plan I needed for my needs. I appreciate the way he went out of his way to accommodate my request.

Date of experience: May 23, 2023
Egypt
1 review
0 helpful votes
Follow Abdelrahman J.
Unfollow Abdelrahman J.
Share Review
Report Review

Great experience
May 23, 2023

It was a really nice and great experience. Questions were objective and the interviewer was really professional.

Date of experience: May 23, 2023
Italy
1 review
0 helpful votes
Follow Giulia A.
Unfollow Giulia A.
Share Review
Report Review

Fast and polite
May 23, 2023

I needed a refund due to an oversight on my end and the customer care was very effective and polite.

Date of experience: May 23, 2023
Bangladesh
1 review
0 helpful votes
Follow Jyoti b.
Unfollow Jyoti b.
Share Review
Report Review

Go to hell you stupid piece of $#*!hole. I wish you die in a pathetic way that you could never imagine. Even asking money again just for taking a simple test.

Date of experience: May 23, 2023
Spain
1 review
0 helpful votes
Follow Maxime M.
Unfollow Maxime M.
Share Review
Report Review

Great team and platform
May 23, 2023

I really appreciate being able to speak with the freelancer team on call.

Date of experience: May 23, 2023
India
1 review
0 helpful votes
Follow Pravendra Y.
Unfollow Pravendra Y.
Share Review
Report Review

Ralph M. Is really Helpfull
May 23, 2023

Ralph suggest me to upgrad membership, he give me good discount. He is really helpfull guy. Alwasy reply

Date of experience: May 23, 2023
Brazil
1 review
0 helpful votes
Follow Fernanda K.
Unfollow Fernanda K.
Share Review
Report Review

Very nice assistent!
May 23, 2023

I was assisted by Chelsea and she was very kind and patient.

Date of experience: May 23, 2023
Saudi Arabia
1 review
0 helpful votes
Follow Kholod A.
Unfollow Kholod A.
Share Review
Report Review

Great. Everything is perfect.
May 23, 2023

Ralph is very helpful, and give me a great opportunity,
Best team ever.

Date of experience: May 23, 2023
Poland
1 review
0 helpful votes
Follow Ionut R.
Unfollow Ionut R.
Share Review
Report Review

Great call
May 23, 2023

The call went smoothly and Joey C did a great job of asking questions and understanding my point of view.

Date of experience: May 23, 2023
France
1 review
0 helpful votes
Follow Ravi K.
Unfollow Ravi K.
Share Review
Report Review

It was a wonderful experience, Chelsea who took my interview was very clear and precise in detailing the information which was very helpful for me.
Overall a very good experience.

Date of experience: May 23, 2023
India
1 review
0 helpful votes
Follow Harris T.
Unfollow Harris T.
Share Review
Report Review

Mixed feelings.
June 22, 2023

The chat with the service representative was fully satisfactory. But I guess everyone can save a lot of precious time by avoiding situations that necessitates such chat sessions. My query was about my subscription. That query wouldn't have been there in the first place if proper description of the particular subscription is mentioned on the subscription page itself. When asked, the representative fetches the details for you with some obscure link. He did his job well. Answered the query satisfactorily. But I don't think I had to waste time for such a thing in this 21st century. This is a honest feedback. No offense intended. Thanks.

Date of experience: May 23, 2023
Azerbaijan
1 review
0 helpful votes
Follow Baba M.
Unfollow Baba M.
Share Review
Report Review

Best helper
May 22, 2023

They helped me to withdraw my funds which i tried and failed before.

Date of experience: May 22, 2023
Pakistan
1 review
0 helpful votes
Follow Ehsan F.
Unfollow Ehsan F.
Share Review
Report Review

Conversation with Ralph
May 22, 2023

It is very good experience to talk with Ralph from Membership Team Staff. He guided me very well.

Date of experience: May 22, 2023