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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I'm Ahmed Wafik.
I have a BS degree in Computer and Information Engineering from Mansoura university.
A software engineer with experience in building cross-platform mobile applications using Flutter with native background for +3 years of experience.
I had the pleasure of receiving exceptional assistance from Chelsea V, a member of the freelancer.com staff. Her dedicated support and professionalism made the process of obtaining the "verified" badge for my account a seamless experience.
From the moment I reached out to Chelsea, she exhibited a high level of kindness and actively helped me navigate the verification process. Her prompt and thorough responses to my inquiries were truly commendable. Chelsea's expertise in handling verification procedures became evident as she guided me step-by-step, ensuring that I understood the requirements and procedures involved.
Chelsea's commitment to providing outstanding support was truly remarkable. She went above and beyond to address any concerns or challenges I encountered, promptly finding solutions and ensuring that the verification process progressed smoothly. Her attentiveness and genuine interest in my success as a freelancer were evident throughout our interactions.
Thanks to Chelsea's guidance and assistance, I successfully obtained the coveted "verified" badge for my account. This achievement not only boosts my credibility as a freelancer but also opens up new opportunities for growth and trust within the freelancer.com community.
I wholeheartedly recommend Chelsea V to anyone seeking assistance from the freelancer.com staff. Her exceptional professionalism, kindness, and proactive approach make her an invaluable asset. I am immensely grateful for her assistance and support, and I highly recommend her services. Chelsea truly deserves the highest rating possible - five out of five marks.
Thank you, Chelsea, for your outstanding contribution in helping me achieve the "verified" badge.
The staff has been very patient in the verification process, and they are very responsible.
My client violated the t&c so my payment got reversed. This is unfair, I have worked really hard for that project. When I contacted this support they said that they could do nothing about this, but instead, they offered me a free 4-month plus membership.
I have great experience with jazz. He is very cooperative customer supporter and i rate him maximum.
I had a video interview with one of the staff from Verified by Freelancer and it was very smooth and professional. They asked me some questions about my skills, experience and portfolio and verified my identity and documents. The whole process took less than 15 minutes and I got my blue badge right away. I'm very happy with the service and I'm looking forward to working on more projects with higher value and quality. Thank you Verified by Freelancer!
Guinevere was very understanding of our issues regarding a freelancer who used images from elsewhere for our contest. She was quick to get the issue resolved to our satisfaction by extending the contest.
I would like to provide feedback on my overall experience with the assistance received during the address verification process. I appreciate the opportunity to share my thoughts and insights.
Firstly, I would like to commend the team for their excellent communication. The responses were consistently prompt, clear, and informative. It was reassuring to receive timely updates and guidance throughout the conversation.
The assistance provided was invaluable. The suggestions and recommendations offered were practical and relevant to my situation. I felt supported and guided through the challenges I faced with the address verification process.
Once again, I would like to express my appreciation for the assistance provided throughout the address verification process. Your team's efforts have made a significant difference, and I am grateful for the positive experience. Thank you for your dedication to serving your users.
A short informative and friendly interview, asked very interesting questions which I appreciate as it means people would not be able to simply make there skills up and try and blag it, answered all of my questions and cleared up some functionality I had not explored yet.
I had a great experience with Ralph M. He was very helpful and informative, and he answered all of my questions in a timely manner. He was also very patient and understanding, and he went above and beyond to help me find the best solution for my needs. I would highly recommend Ralph M. To anyone.
It was very a nice experience to have interview with freelancer staff team.
Agent is so polite and he understands my point and he help me great experience
It was nice to have someone walk you through the process and help out on understanding how the system works. Talking to Rusell was a smooth experience and gave me more confidence that Freelancer could be a good platform to work and provide meaningful service to the potential clients.
It was not as difficult as I thought, Barry is very responsive and understanding. The interview was comfortable and not stressful
An amazing professional who makes you feel comfortable as if you are in a conversation and not an interview. Thank you so much for allowing me to make good use of this wonderful opportunity!
He answered all my questions carefully. I was able to use his tips to solve my problem. I am happy that Freelancer.com site has professional and responsible supporters.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.