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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Great Website
May 25, 2023

I'm Ahmed Wafik.
I have a BS degree in Computer and Information Engineering from Mansoura university.
A software engineer with experience in building cross-platform mobile applications using Flutter with native background for +3 years of experience.

Date of experience: May 25, 2023
California
1 review
0 helpful votes
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I had the pleasure of receiving exceptional assistance from Chelsea V, a member of the freelancer.com staff. Her dedicated support and professionalism made the process of obtaining the "verified" badge for my account a seamless experience.

From the moment I reached out to Chelsea, she exhibited a high level of kindness and actively helped me navigate the verification process. Her prompt and thorough responses to my inquiries were truly commendable. Chelsea's expertise in handling verification procedures became evident as she guided me step-by-step, ensuring that I understood the requirements and procedures involved.

Chelsea's commitment to providing outstanding support was truly remarkable. She went above and beyond to address any concerns or challenges I encountered, promptly finding solutions and ensuring that the verification process progressed smoothly. Her attentiveness and genuine interest in my success as a freelancer were evident throughout our interactions.

Thanks to Chelsea's guidance and assistance, I successfully obtained the coveted "verified" badge for my account. This achievement not only boosts my credibility as a freelancer but also opens up new opportunities for growth and trust within the freelancer.com community.

I wholeheartedly recommend Chelsea V to anyone seeking assistance from the freelancer.com staff. Her exceptional professionalism, kindness, and proactive approach make her an invaluable asset. I am immensely grateful for her assistance and support, and I highly recommend her services. Chelsea truly deserves the highest rating possible - five out of five marks.
Thank you, Chelsea, for your outstanding contribution in helping me achieve the "verified" badge.

Date of experience: May 25, 2023
Virginia
1 review
0 helpful votes
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Verification process
May 25, 2023

The staff has been very patient in the verification process, and they are very responsible.

Date of experience: May 25, 2023
India
1 review
0 helpful votes
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Payment reversed
June 24, 2023

My client violated the t&c so my payment got reversed. This is unfair, I have worked really hard for that project. When I contacted this support they said that they could do nothing about this, but instead, they offered me a free 4-month plus membership.

Date of experience: May 25, 2023
India
1 review
0 helpful votes
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I have great experience with jazz. He is very cooperative customer supporter and i rate him maximum.

Date of experience: May 25, 2023
Egypt
1 review
0 helpful votes
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Verified by Freelancer
May 25, 2023

I had a video interview with one of the staff from Verified by Freelancer and it was very smooth and professional. They asked me some questions about my skills, experience and portfolio and verified my identity and documents. The whole process took less than 15 minutes and I got my blue badge right away. I'm very happy with the service and I'm looking forward to working on more projects with higher value and quality. Thank you Verified by Freelancer!

Date of experience: May 25, 2023
Saudi Arabia
1 review
0 helpful votes
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Excellent
May 25, 2023

Amazing in terms of explaining of the projects and it methodology

Date of experience: May 25, 2023
Michigan
1 review
0 helpful votes
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Guinevere was very understanding of our issues regarding a freelancer who used images from elsewhere for our contest. She was quick to get the issue resolved to our satisfaction by extending the contest.

Date of experience: May 25, 2023
Egypt
1 review
0 helpful votes
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I would like to provide feedback on my overall experience with the assistance received during the address verification process. I appreciate the opportunity to share my thoughts and insights.

Firstly, I would like to commend the team for their excellent communication. The responses were consistently prompt, clear, and informative. It was reassuring to receive timely updates and guidance throughout the conversation.

The assistance provided was invaluable. The suggestions and recommendations offered were practical and relevant to my situation. I felt supported and guided through the challenges I faced with the address verification process.

Once again, I would like to express my appreciation for the assistance provided throughout the address verification process. Your team's efforts have made a significant difference, and I am grateful for the positive experience. Thank you for your dedication to serving your users.

Date of experience: May 25, 2023
Egypt
2 reviews
0 helpful votes
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It is very good
May 25, 2023

It is very good to verify that the freelancer is real and no one else

Date of experience: May 25, 2023
GB
1 review
0 helpful votes
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Interview
May 25, 2023

A short informative and friendly interview, asked very interesting questions which I appreciate as it means people would not be able to simply make there skills up and try and blag it, answered all of my questions and cleared up some functionality I had not explored yet.

Date of experience: May 25, 2023
Bangladesh
1 review
0 helpful votes
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I had a great experience with Ralph M. He was very helpful and informative, and he answered all of my questions in a timely manner. He was also very patient and understanding, and he went above and beyond to help me find the best solution for my needs. I would highly recommend Ralph M. To anyone.

Date of experience: May 25, 2023
Cote D'ivoire
1 review
0 helpful votes
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It was very a nice experience to have interview with freelancer staff team.

Date of experience: May 25, 2023
India
1 review
0 helpful votes
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Very good
May 25, 2023

Agent is so polite and he understands my point and he help me great experience

Date of experience: May 25, 2023
India
1 review
0 helpful votes
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User friendly experience
May 25, 2023

It was nice to have someone walk you through the process and help out on understanding how the system works. Talking to Rusell was a smooth experience and gave me more confidence that Freelancer could be a good platform to work and provide meaningful service to the potential clients.

Date of experience: May 25, 2023
India
1 review
0 helpful votes
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Review
May 24, 2023

Great professional. I am satisfied, Thank you, great job!

Date of experience: May 24, 2023
Ukraine
1 review
0 helpful votes
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It was not as difficult as I thought, Barry is very responsive and understanding. The interview was comfortable and not stressful

Date of experience: May 24, 2023
Turkiye
1 review
0 helpful votes
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Friendly and Professional!
May 24, 2023

An amazing professional who makes you feel comfortable as if you are in a conversation and not an interview. Thank you so much for allowing me to make good use of this wonderful opportunity!

Date of experience: May 24, 2023
Turkiye
1 review
0 helpful votes
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Online and professional support
May 24, 2023

He answered all my questions carefully. I was able to use his tips to solve my problem. I am happy that Freelancer.com site has professional and responsible supporters.

Date of experience: May 24, 2023
Egypt
1 review
0 helpful votes
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Good
May 24, 2023

انها حقا تجربه جيده انا اشعر بالحماس من اجل هذه التجربه

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Date of experience: May 24, 2023