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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
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Excellent
May 29, 2023

It was great experience. Russell asked me about the design process and some details.

Date of experience: May 29, 2023
Florida
1 review
0 helpful votes
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Great Conversation and support.
May 29, 2023

Barry was very helpful and professional. I appreciate your support.

Date of experience: May 29, 2023
Pakistan
1 review
0 helpful votes
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Amazing Staff Member
May 29, 2023

It was a great meeting with Russell and he made the process easy for me although I was very nervous. I want to thank him for the amazing support.

Date of experience: May 29, 2023
Pakistan
1 review
0 helpful votes
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This platform is great to work for experience people.

Date of experience: May 29, 2023
India
1 review
0 helpful votes
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Thank you
May 28, 2023

Macy M solved my query fast and politely. Thank You

Date of experience: May 28, 2023
New York
1 review
0 helpful votes
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Very professional and helpful
May 28, 2023

Ralph helped me with plan upgrade today. He was very helpful, courteous and professional. Thank you so much!

Date of experience: May 28, 2023
South Africa
1 review
0 helpful votes
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Best and most attentive
May 27, 2023

He was very attentive and straight to the point i manage to get my refund as soon as possible

Date of experience: May 27, 2023
California
1 review
0 helpful votes
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I had a fantastic experience with the customer service provided by Chelsea. She was extremely helpful and attentive throughout the process of verifying my account. Her friendly demeanor and willingness to assist made the entire experience seamless. Thank you for the outstanding service!

Date of experience: May 27, 2023
Romania
1 review
0 helpful votes
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Great service
May 27, 2023

I worked with Ralph *******@flsupportralphm, it was a great experience. Proper explanations, patient and helpful.

Date of experience: May 27, 2023
Pakistan
1 review
0 helpful votes
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It was a nice experience to contact with the helpline it was quite nice the person Lyndon S. Was a good man to whom I was talking

Date of experience: May 26, 2023
Ecuador
1 review
0 helpful votes
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Dispute solution
May 26, 2023

Good customer support service, good communication.

Date of experience: May 26, 2023
Morocco
1 review
0 helpful votes
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Quick support
May 26, 2023

The representative was knowledgeable, patient, and empathetic. They kept me informed, provided clear explanations, and went above and beyond to resolve my issue. It was a refreshing example of exceptional customer support.

Date of experience: May 26, 2023
California
1 review
0 helpful votes
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Refund issue
May 26, 2023

Was handled quickly, thanks! The process to less than ten minutes.

Date of experience: May 26, 2023
Peru
1 review
0 helpful votes
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Quite good, he helped me quickly and my problem was solved

Date of experience: May 26, 2023
Germany
1 review
0 helpful votes
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Helpful
May 26, 2023

Good customer service, Supportive, fast, and Excellent

Date of experience: May 26, 2023
Washington
1 review
0 helpful votes
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Great Customer Service
May 26, 2023

Appreciate the quick response for my request for refund. Kudos to Dara A. (recruiter) and other customer service representatives such as Nicholas K. And Guinevere M. Thank you.

Date of experience: May 26, 2023
India
1 review
0 helpful votes
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She responded very quickly & resolved the issue of payment.Amount was deducted for creation of project milestone & then it was cancelled & deleted so i got refund back.Thankyou soo much for quick response.

Date of experience: May 26, 2023
Sri Lanka
1 review
0 helpful votes
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Was a nice person
May 26, 2023

She was clear on explaining all the necessary things from beginning to end and so friendly.

Date of experience: May 26, 2023
Romania
1 review
0 helpful votes
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He was a great speaker with great and succinct questions. He was able to hold a cohesive communication, showing skills in understanding, briefing and adapting to the topic of discussion.

Date of experience: May 26, 2023
Egypt
1 review
0 helpful votes
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Very good interview
May 26, 2023

The interviewer was really helpful he helped me in asking the questions

Date of experience: May 26, 2023