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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I just got scammed on the platform. While it was not a good thing, the support center is very fast to react and proceed accordingly. My scammer's profile got suspended in an instant, and I got all my deposits back. Their support is very good.
Just one thing, though, I think it's best to also serve the "Client" with 24/7 chat support. Because whenever I tried to start a chat from the "client" support part, it got redirected to email-based ticket support. Only triggering it from the "Freelancer" side got me connected to the Live Chat.
But all in all, it was a great response. And I am grateful for their help. Thank you, Allie A. And the team!
I want reopen my account please help freelancer it my mistake I will close it please help me for reopen it
I had a very good experience with my interviewer, Barry, who asked me the necessary questions to validate my expertise on the fields I applied for. He was calm, and patience, because of my not so good english. It was a pleasure having talked to him.
It was an excellent experience, the interviewer was patient and looked for solutions to be able to carry out the interview, giving me enough time to answer the questions. I highly recommend it.
I have asked so many good question and I have a good experience
It was quite a nice experience and Russel was pleasant and put forward some good questions that definitely made me stop to think. He asked questions clearly that were easy to understand and I found it easy to frame answers in a way that he was looking for.
Quick, easy and successful. Top notch customer support service
The assistance was nice and polite and fast. I don't know what I can write more =)
Answered my question 100%! Thank you very much for this assistance.
Was very helpful answered all the questions and fixed mistake I made so thanks for that
Amazing, super quick work! - Very prompt responses and great customer service. Mr Barry understood exactly what I was looking for and was able to deliver great quality conversation. I plan on continuing working with The Freelancer Platform as a freelancer has been great to work with Barry. BARRY IS SERIOUSLY POLITE AMD DECENT PERSON
My account was restricted for a long time for some reasons, and they they followed up to speed up the verification process.
The call went smoothly. The staff was very professional and kind.
I recently had the pleasure of interacting with Ralph, a staff member from Freelancer.com, who provided me with exceptional assistance during my subscription plan purchase. Ralph's expertise and professionalism made the process seamless and hassle-free. He patiently guided me through the steps, answered all my queries promptly, and ensured that I had a smooth experience. I highly appreciate Ralph's dedication to customer service and his commitment to ensuring customer satisfaction. Thank you, Ralph, for going above and beyond to assist me in acquiring the Freelancer.com subscription. Your exceptional support has left a lasting impression, and I would highly recommend others to seek your assistance without hesitation.
Dear Support Team,
I would like to express my sincere gratitude for your invaluable assistance during the verification process. Your prompt and professional support made the entire experience smooth and hassle-free. I truly appreciate your dedication and commitment to ensuring a seamless user experience. Thank you once again for your exceptional service.
Best regards,
Nariman
Till date I have not had any issues with Freelancer. I find the whole experience quite user-friendly and highly recommend it.
I had a great customer service experience with Ralph M., a representative who offered me a discounted annual plus membership. Ralph's friendly demeanor and genuine willingness to assist made me feel valued as a customer. He provided useful information and went beyond expectations by sharing valuable insights and suggestions to optimize my membership benefits. Ralph's professionalism, approachability, and clear communication left a positive impression. I can only recommend this customer service representative.
Thanks a lot for verifying my account, I do my best get the new projects in Freelancers
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.