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FreelancerReviews 19,951

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
Follow Ben X.
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I just got scammed on the platform. While it was not a good thing, the support center is very fast to react and proceed accordingly. My scammer's profile got suspended in an instant, and I got all my deposits back. Their support is very good.

Just one thing, though, I think it's best to also serve the "Client" with 24/7 chat support. Because whenever I tried to start a chat from the "client" support part, it got redirected to email-based ticket support. Only triggering it from the "Freelancer" side got me connected to the Live Chat.

But all in all, it was a great response. And I am grateful for their help. Thank you, Allie A. And the team!

Date of experience: May 31, 2023
GB
1 review
0 helpful votes
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Great
May 31, 2023

It's very helpful and gives me more tips to be happy to feel peace

Date of experience: May 31, 2023
Pakistan
1 review
0 helpful votes
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I want reopen my account please help freelancer it my mistake I will close it please help me for reopen it

Date of experience: May 31, 2023
Brazil
1 review
0 helpful votes
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Freelancer Interview
May 31, 2023

I had a very good experience with my interviewer, Barry, who asked me the necessary questions to validate my expertise on the fields I applied for. He was calm, and patience, because of my not so good english. It was a pleasure having talked to him.

Date of experience: May 31, 2023
VE
1 review
0 helpful votes
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It was an excellent experience, the interviewer was patient and looked for solutions to be able to carry out the interview, giving me enough time to answer the questions. I highly recommend it.

Date of experience: May 31, 2023
Bangladesh
1 review
0 helpful votes
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Very good experience
May 31, 2023

I have asked so many good question and I have a good experience

Date of experience: May 31, 2023
Turkiye
1 review
0 helpful votes
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5 star
May 31, 2023

Smooth & good experience
Thank you Freelancer team.

Date of experience: May 31, 2023
GB
1 review
0 helpful votes
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Nice Going
May 31, 2023

It was quite a nice experience and Russel was pleasant and put forward some good questions that definitely made me stop to think. He asked questions clearly that were easy to understand and I found it easy to frame answers in a way that he was looking for.

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Date of experience: May 31, 2023
BA
1 review
0 helpful votes
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Account reactivation success
May 30, 2023

Quick, easy and successful. Top notch customer support service

Date of experience: May 30, 2023
Italy
1 review
0 helpful votes
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Nice and polite assistance
May 30, 2023

The assistance was nice and polite and fast. I don't know what I can write more =)

Date of experience: May 30, 2023
New York
1 review
0 helpful votes
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Maine
May 30, 2023

Answered my question 100%! Thank you very much for this assistance.

Date of experience: May 30, 2023
Georgia
1 review
0 helpful votes
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Very helpful fixed my mistake
May 30, 2023

Was very helpful answered all the questions and fixed mistake I made so thanks for that

Date of experience: May 30, 2023
India
1 review
0 helpful votes
Follow Kartik Q.
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Amazing, super quick work! - Very prompt responses and great customer service. Mr Barry understood exactly what I was looking for and was able to deliver great quality conversation. I plan on continuing working with The Freelancer Platform as a freelancer has been great to work with Barry. BARRY IS SERIOUSLY POLITE AMD DECENT PERSON

Date of experience: May 30, 2023
Egypt
1 review
0 helpful votes
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My account was restricted for a long time for some reasons, and they they followed up to speed up the verification process.

Date of experience: May 30, 2023
Italy
1 review
0 helpful votes
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Call for verified profile
May 30, 2023

The call went smoothly. The staff was very professional and kind.

Date of experience: May 30, 2023
Sri Lanka
1 review
0 helpful votes
Follow Jayashan A.
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I recently had the pleasure of interacting with Ralph, a staff member from Freelancer.com, who provided me with exceptional assistance during my subscription plan purchase. Ralph's expertise and professionalism made the process seamless and hassle-free. He patiently guided me through the steps, answered all my queries promptly, and ensured that I had a smooth experience. I highly appreciate Ralph's dedication to customer service and his commitment to ensuring customer satisfaction. Thank you, Ralph, for going above and beyond to assist me in acquiring the Freelancer.com subscription. Your exceptional support has left a lasting impression, and I would highly recommend others to seek your assistance without hesitation.

Date of experience: May 30, 2023
Canada
1 review
0 helpful votes
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Verification Support Team
May 30, 2023

Dear Support Team,

I would like to express my sincere gratitude for your invaluable assistance during the verification process. Your prompt and professional support made the entire experience smooth and hassle-free. I truly appreciate your dedication and commitment to ensuring a seamless user experience. Thank you once again for your exceptional service.

Best regards,
Nariman

Date of experience: May 30, 2023
India
1 review
0 helpful votes
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Always a pleasure
May 30, 2023

Till date I have not had any issues with Freelancer. I find the whole experience quite user-friendly and highly recommend it.

Date of experience: May 30, 2023
Germany
1 review
0 helpful votes
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I had a great customer service experience with Ralph M., a representative who offered me a discounted annual plus membership. Ralph's friendly demeanor and genuine willingness to assist made me feel valued as a customer. He provided useful information and went beyond expectations by sharing valuable insights and suggestions to optimize my membership benefits. Ralph's professionalism, approachability, and clear communication left a positive impression. I can only recommend this customer service representative.

Date of experience: May 30, 2023
GB
1 review
0 helpful votes
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Thanks Freelancer
May 30, 2023

Thanks a lot for verifying my account, I do my best get the new projects in Freelancers

Date of experience: May 30, 2023