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FreelancerReviews 19,951

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
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Best supporting staff
June 5, 2023

The staff so communicative and have a good attitude when talking about support

Date of experience: June 5, 2023
Canada
1 review
0 helpful votes
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Rate Ralph from support team
June 5, 2023

Comfortable and easy to communicate, He understand the my concerns very well

Date of experience: June 5, 2023
Saudi Arabia
1 review
0 helpful votes
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Subscription discount
June 5, 2023

I was pleased with the discount offered by Mr. Ralph M. Indeed, it is a very wonderful discount. I wanted to thank them

Date of experience: June 5, 2023
Virginia
1 review
0 helpful votes
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Freelancer Verified Interview
June 5, 2023

Had a pleasant discussion about my goal to become verified with Freelancer. The interview was cordial and thorough with their questions. They focused on my past experience and current skills. If you want access to larger jobs, I do recommend this route.

Date of experience: June 5, 2023
Pakistan
1 review
0 helpful votes
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It was a great time talking with Joey C. He was instructive, informative and technical. He asked direct questions in electrical engineering, and provided good insights.

Date of experience: June 5, 2023
GB
1 review
0 helpful votes
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It was amazing experience
June 5, 2023

It was really amazing working on freelance, super easy & friendly

Date of experience: June 5, 2023
India
1 review
0 helpful votes
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GOOD FREELANCING SUPPORT
June 4, 2023

I need to discontinue my membership plan. So, I'll call the membership support staff, and he'll take immediate action to resolve my issue. Thank you very much

Date of experience: June 4, 2023
India
1 review
0 helpful votes
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Wonderful!
June 4, 2023

Dedicated personal assistance was provided to resolve my issue. The followup made by the relationship executive was impressive! Thank you.

Date of experience: June 4, 2023
Bangladesh
1 review
0 helpful votes
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It was me (bank changed name)
June 4, 2023

Good
Time consuming
Good understanding skill?
1 2 3 4 5 6 7 8 9 90n0 8 8 8 8 8 8 8 8 8 8 8 8 88 8 8 88

Date of experience: June 4, 2023
Pakistan
1 review
0 helpful votes
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I faced problem three times from my three clients here, they awarded me project, created milestone and then released milestones thereafter your forum locked my payment. One of them client's whose name was Rawan $60 payment I didn't never received that was locked due to client verification reason. It was not fair. Please look into this regard and get verified client before usage of this forum. I hope I will not face this situation in near future as a freelancer.
Kind Regards.

Date of experience: June 3, 2023
California
1 review
0 helpful votes
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Good and Kind Support
June 3, 2023

He explained me for the reason and solution of my issue for a long minutes.
I like this type of kind service and support.
Thank you for Hope D's help.

Date of experience: June 3, 2023
Utah
1 review
0 helpful votes
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Hope was great
June 2, 2023

Hope really helped me update the requirements of the contest

Date of experience: June 2, 2023
Viet Nam
1 review
0 helpful votes
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Your feedback is very bad
July 2, 2023

I do withdraw my balance and wait till more than 5 business day without any feedback or information. Until when I ask online support, I know my withdraw was cancelled with some reason.
Why not inform to me clearly?
This is not the first time when I got rejection. Explanation from your system is not always transparent and obvious.
Please help to improve it.

Date of experience: June 2, 2023
GB
1 review
0 helpful votes
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100% prepayment required
July 2, 2023

It is not reasonable to request 100% pre-payment of a project to freelancer.com. I understand this is not released to the freelancer immediately but it makes the platform unusable for us.

Date of experience: June 2, 2023
Egypt
1 review
0 helpful votes
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Wonderful interview
June 2, 2023

Interview includes many questions in my field, and this is better to differentiate between reliable or not

I found help in repeating some words that I did not understand from the first time, despite my ability to answer them, and this helped me a lot

Thank you all

Date of experience: June 2, 2023
Bangladesh
1 review
0 helpful votes
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As a freelancer, Whenever I faced any issue on this site i just tried to get support and got it instantly and in a effective way. The freelancer support stuffs are very helpful. I always like the way they try to keep the platform secure. I wish all the best to "Team Freelancer" in coming days.

Date of experience: June 1, 2023
Ukraine
1 review
0 helpful votes
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Polite support
June 1, 2023

The answer to my question was clearly explained and I was generally satisfied.

Date of experience: June 1, 2023
Mexico
1 review
0 helpful votes
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Assistance for cancel a contest
June 1, 2023

Maine did assist me with clear instructions and guide

Date of experience: June 1, 2023
Bulgaria
1 review
0 helpful votes
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Video interview
June 1, 2023

I am an electrical engineer with 30 years of experience. My company Home Electronics Group has been designing and implementing electrical systems for over 15 years. As part of the working project, I draw up all sections of the project in AutoCAD and Eplan, program controllers PLC, make visualization HMI, SCADA and produce control cabinets.

Date of experience: June 1, 2023
India
1 review
0 helpful votes
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Very helpful
May 31, 2023

Good service Macy great experience. I have doubts about my profile and bids but Macy had helped me to understand how it worked.

Date of experience: May 31, 2023