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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The staff so communicative and have a good attitude when talking about support
Comfortable and easy to communicate, He understand the my concerns very well
I was pleased with the discount offered by Mr. Ralph M. Indeed, it is a very wonderful discount. I wanted to thank them
Had a pleasant discussion about my goal to become verified with Freelancer. The interview was cordial and thorough with their questions. They focused on my past experience and current skills. If you want access to larger jobs, I do recommend this route.
It was really amazing working on freelance, super easy & friendly
I need to discontinue my membership plan. So, I'll call the membership support staff, and he'll take immediate action to resolve my issue. Thank you very much
Dedicated personal assistance was provided to resolve my issue. The followup made by the relationship executive was impressive! Thank you.
Good
Time consuming
Good understanding skill?
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I faced problem three times from my three clients here, they awarded me project, created milestone and then released milestones thereafter your forum locked my payment. One of them client's whose name was Rawan $60 payment I didn't never received that was locked due to client verification reason. It was not fair. Please look into this regard and get verified client before usage of this forum. I hope I will not face this situation in near future as a freelancer.
Kind Regards.
He explained me for the reason and solution of my issue for a long minutes.
I like this type of kind service and support.
Thank you for Hope D's help.
I do withdraw my balance and wait till more than 5 business day without any feedback or information. Until when I ask online support, I know my withdraw was cancelled with some reason.
Why not inform to me clearly?
This is not the first time when I got rejection. Explanation from your system is not always transparent and obvious.
Please help to improve it.
It is not reasonable to request 100% pre-payment of a project to freelancer.com. I understand this is not released to the freelancer immediately but it makes the platform unusable for us.
Interview includes many questions in my field, and this is better to differentiate between reliable or not
I found help in repeating some words that I did not understand from the first time, despite my ability to answer them, and this helped me a lot
Thank you all
As a freelancer, Whenever I faced any issue on this site i just tried to get support and got it instantly and in a effective way. The freelancer support stuffs are very helpful. I always like the way they try to keep the platform secure. I wish all the best to "Team Freelancer" in coming days.
The answer to my question was clearly explained and I was generally satisfied.
Maine did assist me with clear instructions and guide
I am an electrical engineer with 30 years of experience. My company Home Electronics Group has been designing and implementing electrical systems for over 15 years. As part of the working project, I draw up all sections of the project in AutoCAD and Eplan, program controllers PLC, make visualization HMI, SCADA and produce control cabinets.
Good service Macy great experience. I have doubts about my profile and bids but Macy had helped me to understand how it worked.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.