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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I can't add my bank card to payment method whereas all my info is correct and i have more than the minimum funds on it
I spoke with Joey C.
The interview made sense to me, it had an introduction part and then some technical questions. They obviously wanna make sure that they only approve those who are a real person and know some stuff they claim to have knowledge of.
Joey has a good and professional person he deal with me in a very friendly way
The kind of support I get from being a freelancer is unparalleled. I am very satisfied with their support.
Really i am happy to say this place, i had a problem then i reach customer support, Kevin R responsed me from customer support and helped me to recover the problem.
I'm suffering from a very dangerous client in which Kevin R helped me alot and forward my case to relevent team hopefully this will gonna work well!
It has been a nice chat with Chelsea. She is friendly and professional and it is a nice experience for me.
Spent time realistically bidding on projects, all which went to bids that literally had zero experience mentioned in the project or their bid. Decided to pay for skills tests, even though they are exorbitantly expensive for what they are. No real results, just a score that is slightly below certified. On one test, I saw at least 4 questions in which they just flat made errors on (but you can't see those as the ones they claim you got wrong because there are no actual results, again, just a score). But hey, you can pay them again to take the exam, lol. This, in addition to the simple fact you have to pay up front their fees to accept a project, the scammy nature of you front page (this is how you get rich here, lol), and the scammy nature of most of the projects, and I'm sad I ever got involved with this place. Waste of time and money
I have been using freelancer platform for the last 2 years, It has been a good experience with freelancer platforms as compared to other freelance platforms. This platform is user-friendly for both the new freelancer and also the freelancer who are expert.
Till now I am getting a good experience with freelancer and team
Jazz assisted me in contacting my client with identity verification to unlock my 2 withdrawals.
I was having a balance in my account and didn't use it for 2 years and requested for refund regarding dormant fees. Charis provided a swift support to get the refund
I recently posted a project and a customer support name Marise assisted me. Great and excellent support
Excelente. Muy buena ayuda, perfecta orientación para mejorar mi propuesta
Very good and very helpful agent for helping me out in explaining the withdrawal process.
He did a fine job helping me. He was quick to respond and find me the right solution.
Hope D. Really helped me with my concern. She helped me settle my negative balance when I am scammed by a client. Thanks again, Hope.
Amazing customer service with prompt responses.
My plus membership subscription expired during the 1year period I wasn't active on the platform.
The issue got resolved immediately I contacted the customer service.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.