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FreelancerReviews 19,952

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
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I can't add my bank card to payment method whereas all my info is correct and i have more than the minimum funds on it

Date of experience: June 22, 2023
Hungary
1 review
0 helpful votes
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I spoke with Joey C
June 22, 2023

I spoke with Joey C.
The interview made sense to me, it had an introduction part and then some technical questions. They obviously wanna make sure that they only approve those who are a real person and know some stuff they claim to have knowledge of.

Date of experience: June 22, 2023
Pakistan
1 review
0 helpful votes
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Very good experience
June 22, 2023

Joey has a good and professional person he deal with me in a very friendly way

Date of experience: June 22, 2023
Bangladesh
1 review
0 helpful votes
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Freelancer Support
June 21, 2023

The kind of support I get from being a freelancer is unparalleled. I am very satisfied with their support.

Date of experience: June 21, 2023
India
1 review
0 helpful votes
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Cutomenr support - Kevin R
June 21, 2023

Really i am happy to say this place, i had a problem then i reach customer support, Kevin R responsed me from customer support and helped me to recover the problem.

Date of experience: June 21, 2023
Pakistan
1 review
0 helpful votes
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Excellent Supporter
June 21, 2023

I'm suffering from a very dangerous client in which Kevin R helped me alot and forward my case to relevent team hopefully this will gonna work well!

Date of experience: June 21, 2023
California
1 review
0 helpful votes
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Great Experience
June 21, 2023

It has been a nice chat with Chelsea. She is friendly and professional and it is a nice experience for me.

Date of experience: June 21, 2023
North Carolina
8 reviews
20 helpful votes
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Spent time realistically bidding on projects, all which went to bids that literally had zero experience mentioned in the project or their bid. Decided to pay for skills tests, even though they are exorbitantly expensive for what they are. No real results, just a score that is slightly below certified. On one test, I saw at least 4 questions in which they just flat made errors on (but you can't see those as the ones they claim you got wrong because there are no actual results, again, just a score). But hey, you can pay them again to take the exam, lol. This, in addition to the simple fact you have to pay up front their fees to accept a project, the scammy nature of you front page (this is how you get rich here, lol), and the scammy nature of most of the projects, and I'm sad I ever got involved with this place. Waste of time and money

Date of experience: June 21, 2023
India
1 review
0 helpful votes
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AWESOME!
June 20, 2023

I have been using freelancer platform for the last 2 years, It has been a good experience with freelancer platforms as compared to other freelance platforms. This platform is user-friendly for both the new freelancer and also the freelancer who are expert.

Date of experience: June 20, 2023
India
1 review
0 helpful votes
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Experience with Freelancer
June 20, 2023

Till now I am getting a good experience with freelancer and team

Date of experience: June 20, 2023
New York
1 review
0 helpful votes
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Fabulous!
June 20, 2023

This was a great experience and I was led through the interview process in a well composed manner.

Date of experience: June 20, 2023
Viet Nam
1 review
0 helpful votes
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Jazz assisted me in contacting my client with identity verification to unlock my 2 withdrawals.

Date of experience: June 20, 2023
Canada
1 review
0 helpful votes
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Very helpful
June 20, 2023

Very helpful, thank you very much for making things clear.

Date of experience: June 20, 2023
1 review
0 helpful votes
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Dormant fees
June 20, 2023

I was having a balance in my account and didn't use it for 2 years and requested for refund regarding dormant fees. Charis provided a swift support to get the refund

Date of experience: June 20, 2023
Sri Lanka
1 review
0 helpful votes
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Great Support from Staff
June 19, 2023

I recently posted a project and a customer support name Marise assisted me. Great and excellent support

Date of experience: June 19, 2023
DO
1 review
0 helpful votes
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Ayuda excelente
June 19, 2023

Excelente. Muy buena ayuda, perfecta orientación para mejorar mi propuesta

Date of experience: June 19, 2023
Philippines
1 review
0 helpful votes
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Express Withdrawal Process
June 19, 2023

Very good and very helpful agent for helping me out in explaining the withdrawal process.

Date of experience: June 19, 2023
Bangladesh
1 review
0 helpful votes
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Dispute resulution
June 19, 2023

He did a fine job helping me. He was quick to respond and find me the right solution.

Date of experience: June 19, 2023
Philippines
1 review
0 helpful votes
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Awesome
June 19, 2023

Hope D. Really helped me with my concern. She helped me settle my negative balance when I am scammed by a client. Thanks again, Hope.

Date of experience: June 19, 2023
Nigeria
1 review
0 helpful votes
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Amazing customer service with prompt responses.
My plus membership subscription expired during the 1year period I wasn't active on the platform.
The issue got resolved immediately I contacted the customer service.

Date of experience: June 18, 2023