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FreelancerReviews 19,952

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Thumps up
June 18, 2023

Nice experience with hope. Helped me to solve my query but its in progress till.

Date of experience: June 18, 2023
Bangladesh
1 review
0 helpful votes
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Fast Support
June 17, 2023

I am so impressed with how quickly my issue was resolved. The support team was very helpful and knowledgeable and they addressed my problem right away. I'm so glad my problem was taken care of so fast!

Date of experience: June 17, 2023
France
15 reviews
1 helpful vote
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I'm thankful to it
June 17, 2023

Without a doubt it's the best resource for finding some pick-up work for those who have some skills but can't find a regular job. Back in the days when I was in search of a proper occupation to bring home the bacon, I used services provided by this company to find some occupation for a short period.
It really helped me to earn some money and eventually I found a full-time, well-paid occupation. No, of course not due to this compan, but it awarded me with some valuable skills.

Date of experience: June 17, 2023
India
1 review
0 helpful votes
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Awesome
June 16, 2023

Its was great experience with kevin r. It was quick support with all required information

Date of experience: June 16, 2023
Mexico
1 review
0 helpful votes
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Great Live Chat!
June 16, 2023

So, I had been charged wrongly, and the person to attend me was super helpful and mindful solving the problem.

Date of experience: June 16, 2023
Mexico
1 review
0 helpful votes
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Muy buena plataforma
June 16, 2023

Muy buena plataforma, la recomiendo a todas las personas que quieran ser independientes

Date of experience: June 16, 2023
Canada
1 review
0 helpful votes
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Fast and easy
June 15, 2023

To the point and fast! Refund request was processed quickly.

Date of experience: June 15, 2023
VE
1 review
0 helpful votes
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Excellent technical support
June 15, 2023

They helped me to know and choose a verified member plan, the attention was very professional, cordial and fast.

Date of experience: June 15, 2023
Indonesia
1 review
0 helpful votes
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I'm very happy to got help from support freelancer about my problem, very good communication, fast respond.

Thanks advance
Syafiq

Date of experience: June 15, 2023
India
1 review
0 helpful votes
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Preferred Freelancer Program
June 15, 2023

Jonny is great and communication with him went very smoothly. He helped me upgrade my profile to the Preferred Freelancer Program.

Date of experience: June 15, 2023
Bangladesh
1 review
0 helpful votes
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Great experiences
June 14, 2023

Great experiences with Working freelancer.com. I everyone to recommend work freelancer.

Date of experience: June 14, 2023
Bangladesh
1 review
0 helpful votes
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Verification Call
June 14, 2023

It was great experience with Russel. He well behave person.

Date of experience: June 14, 2023
Poland
1 review
0 helpful votes
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Super verification with Joey C.
June 14, 2023

There was an option to choose a convenient time for the call on the platform. Thank you Joey C for patiently listening to my answers about work experience and more :)
It was an interesting selection of questions that were easy to answer. Joey C is a very friendly and supportive person, and this was my first interview in English :)
Thank you very much! Have a good day.

Date of experience: June 14, 2023
Ethiopia
2 reviews
0 helpful votes
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I got technical support service.
June 14, 2023

I'm working as a freelancer on this platform. I got an immediate response and kind help from Andrei M. (Freelancer Support). Thank you for your service.

Date of experience: June 14, 2023
Bangladesh
1 review
0 helpful votes
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I am happy
June 14, 2023

I happy with this man.
Some support assistant is not helpful but he/she was good.

Thank for unlock my account

Date of experience: June 14, 2023
Argentina
1 review
0 helpful votes
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Profile verification program
June 14, 2023

Chelsea was very kind throughout the video call survey to be able to verify my profile with the blue badge, it was an excellent experience, it was understandable in terms of my communication skills, since I do not have a good level in the English language, therefore, helped me make the conversation successful through a written conversation

Date of experience: June 14, 2023
Pakistan
1 review
0 helpful votes
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It's very nice person, great experience to talk with Russel, now I have got Verified Badge. Thank-you Russel.

Date of experience: June 14, 2023
AE
1 review
0 helpful votes
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Russell was professional in his approach and asked relevant questions with regards to the skills I have. He was supportive and clarified his questions when requested.
He also provided all the required information necessary for me to know related to the verified badge.

Thanks

Date of experience: June 14, 2023
Pakistan
1 review
0 helpful votes
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Verification
June 14, 2023

It was a wonderful experience to have interview with staff. I was at my comfort while having interview

Date of experience: June 14, 2023
India
1 review
0 helpful votes
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Ralph M (freelancer support) helped me to get upto 50% offer on freelancer.com membership and it's great experience.

Date of experience: June 13, 2023