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FreelancerReviews 19,952

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Verification process
July 11, 2023

The verification team was really helpful and professional.

Date of experience: July 11, 2023
India
2 reviews
0 helpful votes
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Very helpful and understanding
July 11, 2023

The support agent was really understanding and helpful, she was patient with me and totally was informative on how to handle the situation i faced. Over all a big thumbs up!

Date of experience: July 11, 2023
Colombia
1 review
0 helpful votes
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I am generally pleased, but when you search for a client, there are too many scammers and I waste bids. And when I look for a freelancer it is annoying because too many people from India and Pakistan offer bids that are useless.

Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 11, 2023
Italy
1 review
0 helpful votes
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While not fluent in English, Russell V. helped me understand the questions and how the test program worked.

Date of experience: July 11, 2023
Brazil
1 review
0 helpful votes
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I really enjoyed the interview
July 11, 2023

The interview even asks about the tool so its a kind of professional interview to check my abilities. It would be interesting if Freelance would have tests for no code tools.

Date of experience: July 11, 2023
India
1 review
0 helpful votes
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Best helper out here
July 10, 2023

Very helpful and kind patiently heard me helped me out

Date of experience: July 10, 2023
Norway
1 review
0 helpful votes
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Refund of project fee
July 10, 2023

Macy M was very helpful with my concerns about deleted projects and I received my project fee back.

Date of experience: July 10, 2023
Kenya
1 review
0 helpful votes
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Good interview
July 10, 2023

Chelsea was very direct in asking questions related to the jobs you'd like to do on the Freelancer platform. I like this approach as it prevents people from saying they have skills they do not have and improves the overall job quality.

Date of experience: July 10, 2023
1 review
0 helpful votes
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Well Done freelancer.com
July 10, 2023

I am so much happy to work with freelancer.com, All of the staff on this site are more helpful and I am very pleased with their service.

Date of experience: July 10, 2023
Florida
1 review
0 helpful votes
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I interviewed with Freelancer Admin Joey C. And although it was midnight on my time zone. He made the interview experience very light and hassle free. Joey C deserves a raise! :) and the Freelancer site is the best site for professionals there is on the market, and this is also coming from the best!

Date of experience: July 10, 2023
California
1 review
0 helpful votes
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Thank you Ania
July 10, 2023

Thanks for ur assistance thanks for ur assistance thanks for ur assistance

Date of experience: July 10, 2023
India
1 review
0 helpful votes
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Verification interview by Chelsea
July 10, 2023

It was wonderful experience as Chelsea completed the interview with valid questions and assisted me with the answers for my queries.

Date of experience: July 10, 2023
Morocco
1 review
0 helpful votes
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Account Verification
July 10, 2023

It was a good/nice experience with your stuff. Thanks freelancer.com

Date of experience: July 10, 2023
India
1 review
0 helpful votes
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Helpful
July 10, 2023

Very well knowledgeable person. Solved my problem in a few minutes.

Date of experience: July 10, 2023
Peru
1 review
0 helpful votes
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Troubleshooting
July 10, 2023

I truly appreciate the efficiency and professionalism with which you handled my case. Despite the error being entirely my own, you took the time and resources to address the situation and provide me with a satisfactory solution. I am genuinely impressed by your dedication and commitment.

Date of experience: July 10, 2023
India
1 review
0 helpful votes
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Nice conversation
July 10, 2023

It is good meeting about verification between me and freelancer staff. Nice Introduction and smoothly done interview about verification between us.

Date of experience: July 10, 2023
Cambodia
1 review
0 helpful votes
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On firefox macos Clicking the 'target' in the location field (which is required to sdave address details) pops up a permission dialog, but then gives an error:
"Could not detect your location. Please check your location sharing permissions and try again."

The reason is I did not have location srvices in *macos* enmabled, but got no warning about this. Lyndon suggested I try chrome, and chrome DOES give a warning that OS location services are not enabled, giving me the information I needed to solve the problem.
Thanks!

Date of experience: July 9, 2023
Egypt
1 review
0 helpful votes
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Chelsea was helpful
July 9, 2023

Chelsea V. was helpful,During the Verified Freelancer video interview

Date of experience: July 9, 2023
Malaysia
1 review
0 helpful votes
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She is good on explaining and answer my question wisely.

Date of experience: July 9, 2023
India
1 review
0 helpful votes
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Awesome
July 9, 2023

I am having good experiences with verified team. Thanks

Date of experience: July 9, 2023