business logo of Freelancer

FreelancerReviews 19,952

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
Follow Honest M.
Unfollow Honest M.
Share Review
Report Review

Nice
July 14, 2023

He tried to resolve the issue. Polite and straight to the point.

Date of experience: July 14, 2023
France
1 review
0 helpful votes
Follow tasdelen S.
Unfollow tasdelen S.
Share Review
Report Review

Really good agent
July 14, 2023

Really good agent, she solved my problem in short time
Thanks a lot

Date of experience: July 14, 2023
Bangladesh
1 review
0 helpful votes
Follow Hanjala T.
Unfollow Hanjala T.
Share Review
Report Review

Amazing Service From Maine M.
July 14, 2023

I faced a problem with an accidental project and they were so patient and early to help me and they got me refunded. Thank you so much.

Date of experience: July 14, 2023
New York
1 review
0 helpful votes
Follow Rohan I.
Unfollow Rohan I.
Share Review
Report Review

Russel has assisted me with my verification process and made sure the process is swift. As we were in a different timezone, Russell was very understanding. He scheduled the verification call at my convenience and assisted me with any additional queries I had regarding Freelancer. Moreover, it provided me with other documents that would help me with the platform.

Date of experience: July 14, 2023
India
1 review
0 helpful votes
Follow Deepak E.
Unfollow Deepak E.
Share Review
Report Review

Great talking to Chelsea
July 13, 2023

It was a pleasure talking to the freelancer staff Chelsea, she has been so cooperative and provided me all the information. She is soft spoken and listened to my responses with patience.
Thanks

Date of experience: July 13, 2023
Florida
1 review
0 helpful votes
Follow Oswaldo J.
Unfollow Oswaldo J.
Share Review
Report Review

Verified program interview
July 13, 2023

My experience with Chelsea was great. Very professional and asked interesting verification questions related to the fields I described I was skilled in.

Date of experience: July 13, 2023
Bangladesh
1 review
0 helpful votes
Follow Abdullah B.
Unfollow Abdullah B.
Share Review
Report Review

Very Good experience
July 13, 2023

Excellent assistance, He has friendly communication, and I really appreciate his help

Date of experience: July 13, 2023
Japan
1 review
0 helpful votes
Follow Saiki X.
Unfollow Saiki X.
Share Review
Report Review

Thank you for your assistance
July 13, 2023

My trouble has completely resolved. Also, she is very kindness. Every time, support center's operation is helpful.

Date of experience: July 13, 2023
North Carolina
1 review
2 helpful votes
Follow allen l.
Unfollow allen l.
Share Review
Report Review

The complexities of the Freelancer platform are extreme. I used the platform for several projects and wasted much time figuring out how to pay my virtual assistants and provide feedback on their work. The Freelancer programmers have a very different understanding of intuitive than I possess. I never did find a means to contact customer service for support. Also, the fees to pay virtual assistants are quite expensive. There are numerous other payment platforms. I've happily taken my virtual assistant contracting elsewhere.

Loading...
Loading...
Date of experience: July 13, 2023
India
1 review
0 helpful votes
Follow Balaji C.
Unfollow Balaji C.
Share Review
Report Review

Verification call with Russel
July 13, 2023

Happy to have the conversation during the verification call. Russel has been very kind and considerate while i had issues with connecting. Appreciate the support.

Date of experience: July 13, 2023
India
1 review
0 helpful votes
Follow Manish Kumar F.
Unfollow Manish Kumar F.
Share Review
Report Review

Russell V was Amazing
July 13, 2023

She is very Knowledgeable. She asked me many things regarding my job and skills like wordpress and others. It was great experience with her.

Date of experience: July 13, 2023
India
1 review
0 helpful votes
Follow Manish N.
Unfollow Manish N.
Share Review
Report Review

Great opportunities for freelancers on this platform. The frequency of new projects is really good and there are also large projects and genuine employers. Freelancer staff is also supportive in resolving any kind of queries. I just connected with Joey C. And he provided needful help to receive my Verified badge.

Date of experience: July 13, 2023
Ukraine
1 review
0 helpful votes
Follow Serhii K.
Unfollow Serhii K.
Share Review
Report Review

An error occurred that prevented me from making withdrawals to my PayPal account, but the support team helped me. Thank you.

Date of experience: July 13, 2023
Singapore
1 review
0 helpful votes
Follow Zane N.
Unfollow Zane N.
Share Review
Report Review

I was having difficulties to create a title and description of my project on Freelancer when Marise assisted to create a professional title and detail project description for me. Appreciate the help that she has rendered. Helpful and professional.

Date of experience: July 12, 2023
Ukraine
1 review
0 helpful votes
Follow Max F.
Unfollow Max F.
Share Review
Report Review

Web development is my hobby and favorite job. To make money with my skills, I use the freelancer.com platform. Today I had a problem interacting with a client and the support staff immediately helped me resolve it.
I decided to write this review as a sign of gratitude for their attention and professionalism.
Special thanks to Danette O. Support agent.

Date of experience: July 12, 2023
Malaysia
1 review
0 helpful votes
Follow Nadhirah Y.
Unfollow Nadhirah Y.
Share Review
Report Review

Wonderful experience
July 12, 2023

Main M. Is excellent at guiding me to overcome my problems. Good job!

Date of experience: July 12, 2023
Kuwait
1 review
0 helpful votes
Follow Ahmad A.
Unfollow Ahmad A.
Share Review
Report Review

Great
July 12, 2023

A great place to find what I need regarding programming and scripting

Date of experience: July 12, 2023
India
1 review
0 helpful votes
Follow Shivam F.
Unfollow Shivam F.
Share Review
Report Review

Kevin u r awesome
July 11, 2023

Solved my problem in less then a min. Thank u so much bro appreciate it

Date of experience: July 11, 2023
Georgia
1 review
0 helpful votes
Follow Flora L.
Unfollow Flora L.
Share Review
Report Review

A pleasant encounter
July 11, 2023

The interview was really smooth and informative as well. Such a pleasure talking with Chelsea

Date of experience: July 11, 2023
Pakistan
1 review
0 helpful votes
Follow Ahmad R.
Unfollow Ahmad R.
Share Review
Report Review

5 stars
July 11, 2023

Very quick services from Allie. 5 Stars! Thank you so much!

Date of experience: July 11, 2023