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Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was a really nice experience with Russell. Very smooth interview, thanks :)
It was a quick interview of mine. It shows freelancer takes good care of the candidates who enroll on their website.
I have received prompt and courteous support when I needed help learning how to set up my profile and navigate the site. Everyone here has been most helpful and kind. Chelsea spoke with me on a call to vet me for the "Get Verified" program, and it went very well. Overall, I'm happy with my experience.
Chelsea V. was very professional and asked solid questions with thoughtful follow-up questions as well.
Very nice overall. Pleasent experience, except some background noises and one time background scenery laugh. Which made me laugh too. :D
It was great speaking with Joey, simple verification process.
Macy M. Was so supportive and responded quickly. I was completely satisfied.
My verification video interview with Joey C was an exceedingly pleasant and educational experience. I have a dinosaur of a laptop, and was unsure if it would be able to handle the requirements of video chat technology corresponding to this century. Before the interview, I contacted Joey C via chat and asked him if it was acceptable to use my phone to proceed with the interview. He guided me through the process of using the phone instead of the laptop, and I was able to speak with him at the time we had designated.
The interview process was interesting and informative, and Joey C made me feel comfortable from the beginning of the interview process until the conclusion of our chat. Even though I couldn't see his face, I felt a genuine warmth, interest and natural flow of conversation from his thought-provoking questions and insights. Joey C is both a marvelous interviewer and listener, and he possesses the interpersonal skills necessary for his position.
Throughout the interview process, I felt that his questions were relevant and intelligent. They reflected the culture, expectations and high standards of Freelancer.com, and they also taught me more about the platform and the quality it expects from the freelancers who use the site. After the interview with Joey C was finished, I felt as though I knew more about the platform and how it operates. I felt acknowledged and appreciated as a member of Freelancer.com, and this interview made me feel enthusiastic about working towards the next steps to becoming a Preferred Freelancer. After Joey C and I ended our call, I found myself wishing that we could continue chatting over a cup of tea. Overall, I couldn't be more pleased with our conversation and the warmth and professionalism that I experienced this evening. Joey C is an asset to Freelancer.com as an interviewer, and a genuinely nice human being on the other side of the screen.
Macy M. Was perfect.
I get the answer i needed in a minute
She was so helpful and even walked me through, she will reach out to my client and was kind
I had an account on Freelancer, and after I paid the client for their work, Freelancer asked me to verify my account again. After I sent them the requested documents again, they rejected them for unclear reasons. For example, they rejected my valid ID card, which is still valid for several more years, claiming it had "expired." They also rejected the bank statement they requested because it was older than three months, even though I sent them a statement from the previous month. I wrote messages to the Verification Center, but it took them 7-10 days to respond, and their response was always the same: "Read our terms and conditions." They didn't provide any specific explanations to my questions.
Even though it took them quite a while to respond to my inquiries, they were very prompt when it came to sending me messages urging me to make another payment "so that my client could be paid for their services."
I did some research and found numerous similar examples from other Freelancer users, where their accounts were shut down after they received payment from clients, preventing them from withdrawing the funds. My advice is to be very cautious because something seems suspicious in the company's policies.
Russel was very professional and not only gave a great interview, but also gave some great suggestions that will be helpful to me on Freelancer.
Joey was extremely chatty and helpful, and set out clearly how I could improve the bare bones of the profile I'd set out already. He also answered my questions about the benefits of the verification process, and took time to understand how I wanted to make freelancing through the site work for me. The Google Meet and Calendly approach worked seamlessly.
Understanding communication and quickly given solution for my problem
Good for responding our problems. Doesn't to tell twice and professional
The best support person I met I have never experienced that much good support on any platform and that's my luck I got the right person for my inquiry
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members