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FreelancerReviews 19,952

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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I chose to pay a little extra for a recruiter. It became a big advantage as this person was my go-between when I needed clarification on the Freelancer award process. In the end he assisted me in cancelling my project and in finding the way towards the refunds I have now received. My developer had left Freelancer before completing my project.

I had expected to find a developer to whom I would give administrator status who would work in collaboration within the Wordpress blog dashboard to make specific changes. Instead, this developer chose to bring on board his own blog template to which he would add my posts and other data, a method that may have been less complicated, but the result of which was not what I had been seeking. The developer chose to proceed without any collaboration.

If I choose to continue with my plan of updating my blog I would use Freelancer again because I was happy with the professional support I received here. Perhaps I should have been given some advice at the start about the path to take with my chosen developer. Next time I will work out specitic tasks to be completed, and award each task appropriately upon completion, thereby maintaining some control over the process in a collabortative manner.

Date of experience: July 22, 2023
Costa Rica
1 review
0 helpful votes
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Great and timely.
July 21, 2023

Great and timely. The agent didi their work very well.

Date of experience: July 21, 2023
Australia
1 review
0 helpful votes
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Good meeting.
July 21, 2023

Great - reasonable questions and answered one of my questions.

Date of experience: July 21, 2023
Australia
1 review
0 helpful votes
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Great service
July 21, 2023

Marcy is kind and clear and hope he will resolve my issue asap.

Date of experience: July 21, 2023
Canada
1 review
0 helpful votes
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Professional support
July 21, 2023

Quick response and resolve the critical issue. I suspected an account who shared with me a text file that I cannot previewed at Freelancer.com

Date of experience: July 21, 2023
India
1 review
0 helpful votes
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I recently had a pressing issue with my freelancer account, as it had been deactivated due to inactivity. Frustrated and unsure of how to proceed, I decided to reach out to the Freelancer support team for assistance. To my delight, their response was prompt and efficient.

From the very first interaction, the support team demonstrated a high level of professionalism and empathy. They patiently listened to my concerns and swiftly guided me through the reactivation process. Their instructions were clear and easy to follow, ensuring a seamless experience. Thank you!

Date of experience: July 21, 2023
North Carolina
1 review
0 helpful votes
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I had an excellent experience speaking with Freelancer representatives. They always responded in a timely manner, and helped me with great efficiency and professionalism.

Date of experience: July 21, 2023
India
1 review
0 helpful votes
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Good
July 21, 2023

The experience was good. Russell V. is very supportive. The experience was Amazing.

Date of experience: July 21, 2023
India
1 review
0 helpful votes
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Russell V. and Yasimn S
July 21, 2023

Sorry, I am very disappointed with your service. You have not been replying to my questions. Russell V has been the same. They just wanted to take money and not answer the customers. VERY DISAPPOINTED...

Date of experience: July 21, 2023
Australia
1 review
0 helpful votes
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RussellVerified Interview
July 21, 2023

Russell V has been a very friendly and polite intervewer. She has a lot of insight on interviewing engineers. Nice to talk to her.

Date of experience: July 21, 2023
Pakistan
1 review
0 helpful votes
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Excelant
July 20, 2023

There is good experience for me on online interview.

Date of experience: July 20, 2023
Bangladesh
1 review
0 helpful votes
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Thank you sir for give me the opportunity to reopen my account.

Date of experience: July 20, 2023
North Carolina
1 review
0 helpful votes
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Cheza was great!
July 20, 2023

I have tried to do this validation before but it will always be hard to stay engage. Cheza was of great help.

Date of experience: July 20, 2023
Florida
1 review
0 helpful votes
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Verification Process
July 20, 2023

The verification process was simple and quick. Chelsea was a pleasure to speak with.

Date of experience: July 20, 2023
Oman
1 review
0 helpful votes
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Excited and excellent support
July 20, 2023

The support was fast, excellent and supper, im extremely happy and I'm appropriate that kind of support.

Date of experience: July 20, 2023
Egypt
1 review
0 helpful votes
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I was worried about a few things after that I reached out to jethro.he explained everything to me and explained it and thanks to him I will get Verified

Date of experience: July 20, 2023
Pakistan
1 review
0 helpful votes
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GOOD ASSISTANCE
July 20, 2023

I HAVE GOOD EXPERIENCE IN GETTING VERIFIED AND SHE IS VARY GOOD GUIDER I AM LOOKING FORWARD TO WORK HERE FOR LONG TERM

Date of experience: July 20, 2023
Switzerland
1 review
0 helpful votes
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Contact is very friendly and nice, especially with Russell V. Friendlyness is key. Processes are very detailed and absolutely accurate. The platform is serious and punishes clearly all kind of misbehavior, like upload of too emotional photo or links in the self description. I trust the platform and like to work on it.

Date of experience: July 20, 2023
India
1 review
0 helpful votes
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Chelsea is really professional and polite, the verification process was really smooth. Thanks :)

Date of experience: July 19, 2023
Bangladesh
1 review
0 helpful votes
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Good communication
July 19, 2023

I am really happy to get his support. I have get all my question answer from him. Thanks a lot again.

Date of experience: July 19, 2023