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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I chose to pay a little extra for a recruiter. It became a big advantage as this person was my go-between when I needed clarification on the Freelancer award process. In the end he assisted me in cancelling my project and in finding the way towards the refunds I have now received. My developer had left Freelancer before completing my project.
I had expected to find a developer to whom I would give administrator status who would work in collaboration within the Wordpress blog dashboard to make specific changes. Instead, this developer chose to bring on board his own blog template to which he would add my posts and other data, a method that may have been less complicated, but the result of which was not what I had been seeking. The developer chose to proceed without any collaboration.
If I choose to continue with my plan of updating my blog I would use Freelancer again because I was happy with the professional support I received here. Perhaps I should have been given some advice at the start about the path to take with my chosen developer. Next time I will work out specitic tasks to be completed, and award each task appropriately upon completion, thereby maintaining some control over the process in a collabortative manner.
Great and timely. The agent didi their work very well.
Great - reasonable questions and answered one of my questions.
Marcy is kind and clear and hope he will resolve my issue asap.
Quick response and resolve the critical issue. I suspected an account who shared with me a text file that I cannot previewed at Freelancer.com
I recently had a pressing issue with my freelancer account, as it had been deactivated due to inactivity. Frustrated and unsure of how to proceed, I decided to reach out to the Freelancer support team for assistance. To my delight, their response was prompt and efficient.
From the very first interaction, the support team demonstrated a high level of professionalism and empathy. They patiently listened to my concerns and swiftly guided me through the reactivation process. Their instructions were clear and easy to follow, ensuring a seamless experience. Thank you!
I had an excellent experience speaking with Freelancer representatives. They always responded in a timely manner, and helped me with great efficiency and professionalism.
The experience was good. Russell V. is very supportive. The experience was Amazing.
Sorry, I am very disappointed with your service. You have not been replying to my questions. Russell V has been the same. They just wanted to take money and not answer the customers. VERY DISAPPOINTED...
Russell V has been a very friendly and polite intervewer. She has a lot of insight on interviewing engineers. Nice to talk to her.
Thank you sir for give me the opportunity to reopen my account.
I have tried to do this validation before but it will always be hard to stay engage. Cheza was of great help.
The verification process was simple and quick. Chelsea was a pleasure to speak with.
The support was fast, excellent and supper, im extremely happy and I'm appropriate that kind of support.
I was worried about a few things after that I reached out to jethro.he explained everything to me and explained it and thanks to him I will get Verified
I HAVE GOOD EXPERIENCE IN GETTING VERIFIED AND SHE IS VARY GOOD GUIDER I AM LOOKING FORWARD TO WORK HERE FOR LONG TERM
Contact is very friendly and nice, especially with Russell V. Friendlyness is key. Processes are very detailed and absolutely accurate. The platform is serious and punishes clearly all kind of misbehavior, like upload of too emotional photo or links in the self description. I trust the platform and like to work on it.
Chelsea is really professional and polite, the verification process was really smooth. Thanks :)
I am really happy to get his support. I have get all my question answer from him. Thanks a lot again.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.