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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was a pleasure to get a verified freelancer on the portal successfully.
The process was straightforward & professional. She was asking questions about my skills.
Very polite as well.
It's nice to chat with Chelsea and a great experience
I really appreciate your service Macy M and i apologize for any inconveniences from my behalf
I recently had the pleasure of interacting with Macy from freelancer.com's customer support team. I had two enquiries and Macy managed to handle both of them exceptionally well. She was patient, attentive, and provided clear and concise answers to my questions. Her professionalism and expertise were evident throughout our interaction, and I was thoroughly impressed with the level of service she provided. I highly recommend Macy for her outstanding customer support skills and her ability to handle enquiries efficiently and effectively. Thank you, Macy, for your excellent service!
Wonderfull experience with talk with Chelsea. I would like to definitely connect her in future if I face any issue.
Very helpful, patient, took the time to answer every question without feeling like I was an inconvenience. Hospitable
Thanks bro for your support. I hope you will resolve my issue.
I asked for help from Dom A.(freelancer support) and he send me the needed link for me to explain the situation.
She has a very nice voice and talk with me so much politely, ask all questions in one by one and listen my answers with patience. So i am giving 5 star *******@Chelsea mam. Thanks for assist me..
My experience with Russell was good. She was available on time and patiently took the interview after clearing all my doubts.
Thanks for guiding me through the process.
Macy M. (Freelancer Support) has been truly helpful with my inquiries, 100% recommended support assistant-
This was a validation interview to go over current projects and my work experience and knowledge. The interviewer was very pleasant and asked not only technical questions but also project experience
He told me about a feature of freelancer which I had no idea about. He helped me to deposit the payment.Thanks
I'm having a problem of not receiving 2 awards, and have been more than 4 months, already tinah contacted the support more nehum solved, this today looks like it will solve I will wait for 7 days to have the answer of my award
The agent was really helpful and guided me well. Thanks
Very professional website in order to get your work done. Excellent support team, and they are ready to provide help anytime.
I needed to delete my account and I couldn't due to a negative balance. I had issues and Alexa was really helpful and I really appreciate his patience and support. He did really well.
Quick and effective support from the team. Thanks to Allie A.
Encountered extremely poor customer service from Mr. Jhazz. Despite raising a complaint, he failed to provide a resolution and exhibited impatience by not allowing adequate time to review potential solutions. This lack of assistance and responsiveness left the issue unresolved and caused significant frustration.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.