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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I'm very very thankful Chelsea for meeting with me. She is very reliable support team member. I really appreciate her efforts for freelancer platform.
I would give her 10 out of 10 score.
The meeting was smooth and excellent.
And Chelsea was very helpful.
I had a great experience, the problem was successfully solved
She guided me professionally throughout the process.
I get a very helpful service from freelancer support agent.
Allie A. Is the only person who actually listen and helped me after being for one week tirelessly trying to get help in my case.
My case is an unfortunate chargeback scam from the client. I lost 1000EUR and my acount was left with negative balance from the fees charged.
The 1000EUR are still lost, but at least Allie A. Managed to fix the balance from my account bringing it back to positive balance, a great start.
I message to support to for confirm my profile should be verified. But freelancer didn't do that. But Support team solved my problem very quickly. Thank you.
I want delete my account but delete account button is blur but i go help option and now delete my account
Allie A. Is always ready to help and listen to problems and doubts carefully. More power to her
Guided me through the whole process and described everything clearly.
Actually I am new to this platform even though I have 4+ years of market experience. I was dealing with my first client and the project had to with email templates. He asked me to share my email so he could forward those email templates and I shared it. But after 2 days my account was closed and I was upset about it.
I contacted support team, I explained the situation and even asked them to go through my chat with client, and my account got re-opened. Experience with team was just exchanging some emails and it was okay.
Chelsea V. was very helpful and it she assisted me in the process as a professional. And I appreciate her help.
I found Chelsea truly wanted to understand any issues I was facing regarding the onboarding process in the Freelancer verification process. Chelsea demonstrated great patience and understand in working through all the key requirements to have me verified.
Overall good experience.
She resolved it quickly and even gave suggesstion so that this wont occur in future.
We have received very good support from you, thank you
When you have a problem, contact them. They will be the best to help you
It was a great and detailed interview about background, education, certification, and plans.
I had been waiting for a locked funds problem to be solved and sent many messages regarding this.
After chatting with Jayce for a few minutes, he took the time to assist me further.
Thank you Jayce. Thank you Freelancer.com
Magenta was amazing. At first I thought it would be very difficult to be solved since the previous guy just disappeared on me. Then when Magenta took over, he understood the situation right away and my problem was solved at a glance.
Thank you magenta
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.