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FreelancerReviews 19,707

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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Great service
December 8, 2023

I had a very serious problem with my account and the customer service representative quickly resolved it.

Date of experience: December 8, 2023
Egypt
1 review
0 helpful votes
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Very understanding
December 8, 2023

Thank you for helping me and I appreciate your effort in providing us with this great service

Date of experience: December 8, 2023
India
1 review
0 helpful votes
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Russell V.
December 7, 2023

It was a pleasure to talk with her, she is so polite and professional. I would like to recommend her for better options in your company.

Date of experience: December 7, 2023
Bangladesh
1 review
0 helpful votes
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Very good and helpful
December 7, 2023

I mentioned my problem and wanted him to solve my problem and Communication is very good. Thanks to jewel

Date of experience: December 7, 2023
Indonesia
1 review
0 helpful votes
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My client created duplicate project accounts, both of which I accepted. Upon closer inspection, it appears that these accounts represent the same project. I have already been charged upfront AUD$50 for both projects, and I would like to request the removal of the inactive project so I wont be double charged of AUD$25. I contacted the on-line help desk, Aleck was very helpful - in just minutes the issue resolved.

Date of experience: December 7, 2023
Turkiye
1 review
0 helpful votes
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It was faster than I expect. My refund happened in a few mins after I contacted Support Aleck. And he was so kind and he already knew what I've been through.

Date of experience: December 7, 2023
Canada
1 review
0 helpful votes
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Chat
December 7, 2023

It was fine so far, WAITING for response, I can only say csr took the information and did their best to assist.

Date of experience: December 7, 2023
Nigeria
1 review
0 helpful votes
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Swift and helpful
December 7, 2023

As the title states. My experience was swift and very helpful

Date of experience: December 7, 2023
India
1 review
0 helpful votes
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Pleased by the chat support
December 7, 2023

I really appreciate the chat support by Andrei M. (Freelancer Support). He was very helpful, undestood my concern and tried his best and processed my refund. Thanks again the chat support team.

This guy (Andrei M.) deserves a raise.

Thanks freelancer

Date of experience: December 7, 2023
Pakistan
2 reviews
0 helpful votes
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I really enjoyed the language and behavior he had with me.
Outstanding interview which I got from Russel.
Clear Questions
Clear Communication

Date of experience: December 7, 2023
Thailand
1 review
0 helpful votes
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Verification Interview
December 7, 2023

I couldn't receive audio so the interviewer, Ramir, sent me text questions and I answered verbally. His questions were straightforward and easy to answer. I found the interview enjoyable.

Date of experience: December 7, 2023
California
1 review
0 helpful votes
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Interview with Russell V. was great
December 6, 2023

The interview was straight forward with Russell V. and went along smooth. He asked the right questions that I would expect if I was to interview someone for validity in my field of work. I give him 5 stars for doing an excellent job.

Date of experience: December 6, 2023
India
1 review
0 helpful votes
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Very nice and professional
December 6, 2023

They understand my situation and helped me out of the problem

Date of experience: December 6, 2023
Kenya
1 review
0 helpful votes
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Great
December 6, 2023

I got the help I needed. Thanks. I got the information I needed about a refund. I was so stressed but the information I got made me feel at ease i appreciate it.

Date of experience: December 6, 2023
Connecticut
1 review
0 helpful votes
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Amazing
December 6, 2023

Dara was amazing!
She really cares about the customers and goes above and beyond to help/.

Date of experience: December 6, 2023
Poland
1 review
0 helpful votes
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Czat z pracownikiem
December 6, 2023

Otrzymałam podejrzany wiadomość WhatsApp i Telegram. Na szczęście Pani z czatu odpisała, że oszustwo.
Udało mi się chronić moje dane. Założyłam tytaj konto, czuję się bezpieczniejsza.

Date of experience: December 6, 2023
Chile
1 review
0 helpful votes
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Verified Badge verification call.
December 6, 2023

I had a wonderful experience talking to Chelsea V. It was a professional call with a friendly environment.

Date of experience: December 6, 2023
Florida
1 review
0 helpful votes
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Payment Guidance
December 6, 2023

Guinevere was very helpful, as this was my first experience hiring a freelancer.

Date of experience: December 6, 2023
Philippines
1 review
0 helpful votes
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Awesome!
December 6, 2023

It's really great interview with your support team. I kinda nervous at first but he is professional so from the middle until the end of the interview, I already comfortable talking with him and I was able to do my best for the interview.

Date of experience: December 6, 2023
India
1 review
0 helpful votes
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Clear doubts
December 6, 2023

It was good to talk and cleared all the doubts related to the badge.

Date of experience: December 6, 2023