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FreelancerReviews 19,707

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Chelsea rocks
December 11, 2023

It was a pleasure being intervewed by Chelsea, his voice it's pretty soft and has a great accent and way of speaking, it was a very smooth interview and she is a very kind person.

Date of experience: December 11, 2023
Australia
1 review
0 helpful votes
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Account Withdrawal
December 11, 2023

Prompt service using the online help chat facility.
Very good experience with Jewel F. Jewel understood the issue immediately and provided the solutions required to solve it in quick time.

Date of experience: December 11, 2023
Pakistan
1 review
0 helpful votes
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Criselda was my assistant this time.
December 11, 2023

Its like I was in trouble and she helps me a lot and calm me down with her nice and pleasant support. I think she was the best member of your team up till now well all the others are also nice :)

Date of experience: December 11, 2023
Australia
1 review
0 helpful votes
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Magenta is amazing!
December 11, 2023

Magenta listens and does their best to assist the user every time. Never had a better support helpdesk outlet.

Date of experience: December 11, 2023
Egypt
1 review
0 helpful votes
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Both project owner and I are interested in having a voice call, however, it is not allowed. One voice call should be ok before awarding the job.

On the other hand, I do believe Guinevere M. (Freelancer Support) had fulfilled her job, my concern is the policy

Date of experience: December 11, 2023
Egypt
1 review
0 helpful votes
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Great Experience with Freelancer
December 11, 2023

Title: "Outstanding Experience with Freelancer"

Review:
My experience with Freelancer was outstanding. The platform offered intuitive tools and resources that made my project management seamless and efficient. The customer service was particularly commendable; staff member Russell V. provided valuable assistance when needed, enhancing the overall quality of my experience. I highly recommend Freelancer for anyone seeking a reliable and user-friendly platform for their freelance needs.

Date of experience: December 11, 2023
Spain
1 review
0 helpful votes
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Keeping the site safe
December 11, 2023

Ran into some scams. A freelancer holding herself out as an attorney using another attorney's license. I contacted the real attorney who said it was a scam and the freelancer said please don't report me I'm just trying to make a living! I did report her, she left the site, and freelancer won't let her back on. Thank you for keeping the site safe. I found a wonderful freelancer afterwards.

Date of experience: December 11, 2023
Spain
1 review
0 helpful votes
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Fast and easy!
December 11, 2023

"I requested the freelancer to cancel a project that couldn't be completed due to technical difficulties. They agreed to the cancellation, but as time passed, nothing has happened."

Date of experience: December 11, 2023
Pakistan
1 review
0 helpful votes
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It was an amazing experience
December 11, 2023

The interview was very professional and we have discussed some major points related to brand development and web design. Russell V. guided related to the platform and features

Date of experience: December 11, 2023
Australia
1 review
0 helpful votes
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Easy to deal with
December 11, 2023

Thanks for being a great platform and easy for buyer, i had a dispute with a seller and freelancer were great in supporting me

Date of experience: December 11, 2023
Kenya
1 review
0 helpful votes
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Helpful
December 10, 2023

Thank you for you help. I love your support staff. The best so far

Date of experience: December 10, 2023
Pakistan
2 reviews
0 helpful votes
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Freelancer Services
December 10, 2023

I have some doubts about Freelancer.com services and using my account but Darra.R from Freelancer support guided me well way with an excellent manner. I addicted to Freelancer.com for the best platform and services. Thanks

Date of experience: December 10, 2023
Pakistan
1 review
0 helpful votes
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Nice Agent Guinevere M.
December 10, 2023

He made my issue resolve instantly. He is a great customer support agent.

Date of experience: December 10, 2023
India
1 review
0 helpful votes
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Concern about my project fees
December 9, 2023

He is very helpful and understanding my point very clearly and most of the imp, he is very calm and don't get like "please hurry, I've more in que" Thanka again.

Date of experience: December 9, 2023
Bangladesh
1 review
0 helpful votes
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He reply fast and very helpful
December 8, 2023

Any reason I messaged him he replied quickly and I got a lot of help

Date of experience: December 8, 2023
Brazil
1 review
0 helpful votes
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Very helpful
December 8, 2023

I forgot to remove my card and I was charged, but Criselda R. Resolved it very quickly

Date of experience: December 8, 2023
Pakistan
1 review
0 helpful votes
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Chelsea V. Did Great
December 8, 2023

It was wonderful experience talking with Chelsea V. Chelsea made is super easy to communicate.

Date of experience: December 8, 2023
Libya
1 review
0 helpful votes
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Great experience. You helped me well. She was very patient. Very happy, great service

Date of experience: December 8, 2023
Bangladesh
1 review
0 helpful votes
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I am trying to get a membership but I don't have a card. Customer care redirected my request to the convenient team. Thanks for their help.

Date of experience: December 8, 2023
District of Columbia
1 review
0 helpful votes
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Good job Criselda
December 8, 2023

Good job Criselda providing customer service. This representative helped to get what I needed.
Thank you so much.

Date of experience: December 8, 2023