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FreelancerReviews 19,707

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Project Fee
December 16, 2023

Darra R really helps me to understand how the freelancer platform charge its freelancer on projects. She is quit cooperative and replies me instantly.

Date of experience: December 16, 2023
Pakistan
1 review
0 helpful votes
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Support by Criselda
December 16, 2023

Best support member u have its solve my problem i give him 5 star

Date of experience: December 16, 2023
India
1 review
0 helpful votes
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Not get any update.
January 10, 2024

Issue still there and not get my refund even they not contact freelancer

Date of experience: December 16, 2023
Egypt
1 review
0 helpful votes
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It was a nice interview!
Chelsea is a nice person, she listened well to me and explained everything I asked her to clarify
Thank you,

Date of experience: December 16, 2023
Romania
1 review
0 helpful votes
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Criselda - quick and efficient
December 15, 2023

I ask for refund for a contest I hold and I dont get required design

Date of experience: December 15, 2023
Albania
1 review
0 helpful votes
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Resolve the issue of project.
December 15, 2023

So helpful! I really appreciate it. While we are resolve the issues, was really kindness and try to help as well.

Date of experience: December 15, 2023
Pakistan
1 review
0 helpful votes
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Is nice to speak with Chelsea V. she Guided very well and assist me in good way. Thank you

Date of experience: December 14, 2023
Bangladesh
1 review
0 helpful votes
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Vere good experience.
December 14, 2023

Freelancer contract support is the best support center. I love it. Thanks support team. Love you.

Date of experience: December 14, 2023
Pakistan
1 review
0 helpful votes
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On Boarding with Jonny
December 14, 2023

It was great experience onboarding with Jonny. He guide me with all the standard process and included all required things

Date of experience: December 14, 2023
India
1 review
0 helpful votes
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Good experience
December 13, 2023

She is clear understanding of what needs to be discussed

Date of experience: December 13, 2023
Pakistan
1 review
0 helpful votes
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Good job!
December 13, 2023

She is pretty good at resolving the issue. Freelancer online support is great!

Date of experience: December 13, 2023
Pakistan
1 review
0 helpful votes
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I have some Question about Bid
December 13, 2023

Fast reply and good assistance by customer support Thank you.

Date of experience: December 13, 2023
Bangladesh
1 review
0 helpful votes
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He just help me as a my friend.I Never get any help perfectly from freelancer. Than you so much...

Date of experience: December 13, 2023
Canada
1 review
0 helpful votes
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Deposit explained
December 13, 2023

Great service and really taking the time to answer accordingly to the question asked.

Date of experience: December 13, 2023
India
1 review
0 helpful votes
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Anticipating
December 13, 2023

Excellent Platform to unleash your skills online...We can join daily contests available and compete with other freelancers across the world...In one word freelancer.com gave me hope while working with different clients and contests.

Date of experience: December 13, 2023
Pakistan
1 review
0 helpful votes
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I am happy to meet Chelsea V it's very understandable all things and question I easily answer all questions thanks Chelsea V and thanks freelancer.com staff

Date of experience: December 12, 2023
Mexico
1 review
0 helpful votes
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Good Experience
December 12, 2023

Good experience and quickly. The service was very good and quickly resolved my problem.

Date of experience: December 12, 2023
Philippines
1 review
0 helpful votes
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5 star rating for Criselda.
December 12, 2023

Criselda responded very quickly to my concerns. He assure that my request will be processed and verified today.

Date of experience: December 12, 2023
Brazil
1 review
0 helpful votes
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Freelancer website support
December 12, 2023

My support service was immediate via chat, and my case was resolved in less than 48 hours.
Thanks.

Date of experience: December 12, 2023
Nigeria
1 review
0 helpful votes
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Chelsea V. was Excellent!
December 11, 2023

I enjoyed every moment. 100 % recommend. She is might good at what she does. Clear communication skills too..

Date of experience: December 11, 2023