business logo of Freelancer

FreelancerReviews 19,707

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
Follow Ziad Q.
Unfollow Ziad Q.
Share Review
Report Review

Excellent Interactive Exchange
December 20, 2023

Russell V. was a pleasure to interact with. Smart approach and to-the-point questions.

Date of experience: December 20, 2023
Canada
1 review
0 helpful votes
Follow Gabin K.
Unfollow Gabin K.
Share Review
Report Review

Verification Process
December 20, 2023

It was unexpectedly thorough. It felt like a technical interview instead of a simple identity verification. But altogether a good process, as it helps make sure the freelancer is actually who they claim to be.

Date of experience: December 20, 2023
Viet Nam
1 review
0 helpful votes
Follow Sinh C.
Unfollow Sinh C.
Share Review
Report Review

5 Stars
December 20, 2023

For Andrei M. (Freelancer Support), he's do a great job for supporting me to solve-problem.

Date of experience: December 20, 2023
Romania
1 review
0 helpful votes
Follow George V.
Unfollow George V.
Share Review
Report Review

GREAT
December 19, 2023

He answered all my questions quickly, very politely

Date of experience: December 19, 2023
India
1 review
0 helpful votes
Follow Nishant W.
Unfollow Nishant W.
Share Review
Report Review

Very kind person and supportive
December 19, 2023

Criselda resolved all my queries and helped me to resolve my queries as she is very supportive and helped me a lot. Thanks...

Date of experience: December 19, 2023
New Jersey
1 review
0 helpful votes
Follow Dai H.
Unfollow Dai H.
Share Review
Report Review

Great interview!
December 19, 2023

Chelsea is great person, she has a warm voice, very kind. Wish to have a change to meet her.

Thank you so much, Chelsea.

Date of experience: December 19, 2023
Sri Lanka
1 review
0 helpful votes
Follow Janith A.
Unfollow Janith A.
Share Review
Report Review

Very supportive staff
December 19, 2023

Very supportive and was with me and carefully checked my issues and gave ne best solution.

Date of experience: December 19, 2023
Saudi Arabia
1 review
0 helpful votes
Follow Hassan G.
Unfollow Hassan G.
Share Review
Report Review

Great communication
December 19, 2023

It was very great to meet Chelsea V, she provide me with the processes needed as well she gave me a great advice.

Date of experience: December 19, 2023
Austria
1 review
0 helpful votes
Follow Ibrah B.
Unfollow Ibrah B.
Share Review
Report Review

Delete account
December 19, 2023

Professionals, know what to do. It was helpful. Thank you!

Date of experience: December 19, 2023
GQ
1 review
0 helpful votes
Follow Miguel Angel MITUY W.
Unfollow Miguel Angel MITUY W.
Share Review
Report Review

Good
December 18, 2023

Excellent.
Very fast, Very fast
I m happy for this chat

Date of experience: December 18, 2023
BA
1 review
0 helpful votes
Follow Harsen J.
Unfollow Harsen J.
Share Review
Report Review

Simple and professional
December 18, 2023

It was easy and on a professional level to speak to Russell V. The questions asked were right.

Date of experience: December 18, 2023
France
1 review
0 helpful votes
Follow Jean-philippe I.
Unfollow Jean-philippe I.
Share Review
Report Review

Good interview
December 18, 2023

Good interview with Russel V. All went well. Clear explanations

Date of experience: December 18, 2023
Indonesia
1 review
0 helpful votes
Follow Andhika Gayuh O.
Unfollow Andhika Gayuh O.
Share Review
Report Review

First Withdrawal Support
December 18, 2023

It's been very nice. The support team is so helpful and the response is so quick.

Date of experience: December 18, 2023
Egypt
1 review
0 helpful votes
Follow Yousif G.
Unfollow Yousif G.
Share Review
Report Review

Good experience overall
December 18, 2023

I feel that the experience is good and different from other freelancer sites. I especially liked the direct support service. It is really useful. However, I find it somewhat difficult to complete my identity and payments. The system is very strict and requires many papers.

Date of experience: December 18, 2023
Texas
1 review
0 helpful votes
Follow Sara V.
Unfollow Sara V.
Share Review
Report Review

Helped When I Needed It
December 18, 2023

I came across a major issue with a nonresponsive freelancer and the Live Chat representative, Magenta, was helpful.

Date of experience: December 18, 2023
Massachusetts
1 review
0 helpful votes
Follow Kay F.
Unfollow Kay F.
Share Review
Report Review

Question about milestone payments
December 18, 2023

Needing to send a milestone payment to a different designer. Wasn't sure how to navigate to change to a new hire and create a milestone. Chat assistance was very helpful as I made a mistake in sending an additional milestone payment. Able to resolve with designer

Date of experience: December 18, 2023
Australia
1 review
0 helpful votes
Follow Paul K.
Unfollow Paul K.
Share Review
Report Review

Magenta was able to guide me through a task I had no idea where to start, after a few questions Magenta knew exactly on how resolve this issue

Date of experience: December 18, 2023
Colombia
1 review
0 helpful votes
Follow Carlos I.
Unfollow Carlos I.
Share Review
Report Review

Fast answers
December 17, 2023

During my interaction, the answers were really fast and straight to the point.

Date of experience: December 17, 2023
Indonesia
1 review
0 helpful votes
Follow aan F.
Unfollow aan F.
Share Review
Report Review

Contest prizes
December 17, 2023

Good and responsive customer support report, answered the problems I experienced

Date of experience: December 17, 2023
AE
1 review
0 helpful votes
Follow Tina R.
Unfollow Tina R.
Share Review
Report Review

Great
December 16, 2023

Straight to the point. Positive solution. Effective

Date of experience: December 16, 2023