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FreelancerReviews 19,707

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Viet Nam
1 review
0 helpful votes
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Great experience
December 25, 2023

Answer all the problems I concerns, very polite and quick response

Date of experience: December 25, 2023
Bangladesh
1 review
0 helpful votes
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Outstanding
December 25, 2023

Freelancer support team are very supportive. This is my first time withdrawal that's why i was little confused what to do or what not to do. But in each and every step Freelancer Support team guided me. Thank you very much Freelancer Support Team and Happy Holiday.

Date of experience: December 25, 2023
Bangladesh
1 review
0 helpful votes
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Good Service
December 24, 2023

I was good experience. I am very happy for this service. He was very helpful.

Date of experience: December 24, 2023
India
1 review
0 helpful votes
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My corporate account migration
December 23, 2023

Lyndon S. (Freelancer Support) Person helped my greatly to fix my corporate account.

Date of experience: December 23, 2023
Bangladesh
1 review
0 helpful votes
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Very helpful
December 23, 2023

It was a very smooth experience. Darra R. Understood my problem and solved it. Also gave me advices how to move forward so that things like this do not happen again.

It was really helpful and my problems were resolved too.

Date of experience: December 23, 2023
Turkiye
1 review
0 helpful votes
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Identity verification
December 23, 2023

My request was answered very quickly, thank you freelancer support team

Kind Regards

Date of experience: December 23, 2023
India
1 review
0 helpful votes
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Great Experience.
December 23, 2023

Its was great video call meeting with Chelsea V. She is Professional and ask every right question during this meeting. I am very satisfied. Thanks

Date of experience: December 23, 2023
Turkiye
1 review
0 helpful votes
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Polite Conversation
December 22, 2023

I had a polite, clear and understandable conversation.

Date of experience: December 22, 2023
Japan
1 review
0 helpful votes
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Verified by Freelancer staff
December 22, 2023

Thank you for the opportunity and trust for giving me Verified badge. Chelsea is a super encouraging person. Very professional with great communication.

Highly recommend!

Date of experience: December 22, 2023
Malaysia
1 review
0 helpful votes
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Refund for no usage
December 22, 2023

Thanks to jewel, i've got my refund back. I've havent use my freelancer account for months and suddenly i received deduction from the account. I've requested for a refund and jewel help me throughout the process

Date of experience: December 22, 2023
Florida
1 review
0 helpful votes
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Quick answer
December 22, 2023

He gave quick answer and easy to understand. I got good experience.

Date of experience: December 22, 2023
Bangladesh
1 review
0 helpful votes
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1. Video Editing through (Adobe Premier, Adobe Aftereffect)
2.2D Animation, Composition, and Visualisation through (Adobe PhotoShop, Adobe Illustrator and
Adobe After Effect)
3.3D Modelling, Texturing, Animation, and Rendering through ( Cinema 4D, 3D Max, Realflow)
4. Game Design and Modelling through (Cinema 4D, 3D Max)
5. Television Commercial, Social Media, Like Facebook, Instagram, and other Ads for Special Brand/ Product

Date of experience: December 21, 2023
GB
1 review
0 helpful votes
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I asked her to delete some files which I sent by mistake, which she did. It made me realise that you, Freelance, Have access to all my files, too, So there is nothing private. So, I asked if I could have an NDA with you, and she politely said no. I would give her five stars, but the review is not about her. It is about my experience with Freelancer. So the score should not be a reflection on her but on your policy-making.

This means that for a project for which I have signed an NDA, I can not use this platform. She informed me of the NDA between me and the gig, but that was not the point as I knew about that. She clearly does not have the authority to change the policy. So, I thought I would mention it here.

Date of experience: December 21, 2023
Nigeria
1 review
0 helpful votes
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Video Interview with Russell V.
December 21, 2023

Russell was very pleasant and patient during the interview, I was able to answer the questions to the best of my knowledge.

Date of experience: December 21, 2023
Japan
1 review
0 helpful votes
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Freelancer verification
December 21, 2023

Russell V. tested the candidate carefully with patience. The test went pretty well, and able to verify the correct candidate.

Date of experience: December 21, 2023
Nigeria
1 review
0 helpful votes
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Jayce L help rectify my account issue
December 21, 2023

I had a great chat with Jayce, very helpful.

My account is fine now and i can start bidding for jobs.

Date of experience: December 21, 2023
India
1 review
0 helpful votes
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Verified Freelancer Process
December 20, 2023

Chelsea was very polite, I was really pleased to talk to her

Date of experience: December 20, 2023
Malaysia
1 review
0 helpful votes
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Excellent Service!
December 20, 2023

Thank you for your prompt response and for verifying the details to ensure the safety of the profiles for all businesses and users. Additionally, I am eager to develop both my career and business within the platform.

Date of experience: December 20, 2023
Indonesia
1 review
0 helpful votes
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I would like to express my gratitude to Darra for providing outstanding assistance. Darra's support was truly invaluable, as they not only responded promptly but also offered excellent solutions to my queries. Their level of professionalism and dedication to helping customers is commendable. I appreciate Darra's commitment to delivering top-notch service. Thank you once again, Darra, for making my experience a positive one. Have a fantastic day! GOOD JOB FREELANCER TEAM YOU ALL

Date of experience: December 20, 2023
NL
1 review
0 helpful votes
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Good fast support
December 20, 2023

I'm blown away by their exceptional service. The support team was not only highly knowledgeable but also incredibly fast in addressing my concerns.

Date of experience: December 20, 2023