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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Freelancer support team are very supportive. This is my first time withdrawal that's why i was little confused what to do or what not to do. But in each and every step Freelancer Support team guided me. Thank you very much Freelancer Support Team and Happy Holiday.
I was good experience. I am very happy for this service. He was very helpful.
Lyndon S. (Freelancer Support) Person helped my greatly to fix my corporate account.
It was a very smooth experience. Darra R. Understood my problem and solved it. Also gave me advices how to move forward so that things like this do not happen again.
It was really helpful and my problems were resolved too.
My request was answered very quickly, thank you freelancer support team
Kind Regards
Its was great video call meeting with Chelsea V. She is Professional and ask every right question during this meeting. I am very satisfied. Thanks
I had a polite, clear and understandable conversation.
Thank you for the opportunity and trust for giving me Verified badge. Chelsea is a super encouraging person. Very professional with great communication.
Highly recommend!
Thanks to jewel, i've got my refund back. I've havent use my freelancer account for months and suddenly i received deduction from the account. I've requested for a refund and jewel help me throughout the process
He gave quick answer and easy to understand. I got good experience.
1. Video Editing through (Adobe Premier, Adobe Aftereffect)
2.2D Animation, Composition, and Visualisation through (Adobe PhotoShop, Adobe Illustrator and
Adobe After Effect)
3.3D Modelling, Texturing, Animation, and Rendering through ( Cinema 4D, 3D Max, Realflow)
4. Game Design and Modelling through (Cinema 4D, 3D Max)
5. Television Commercial, Social Media, Like Facebook, Instagram, and other Ads for Special Brand/ Product
I asked her to delete some files which I sent by mistake, which she did. It made me realise that you, Freelance, Have access to all my files, too, So there is nothing private. So, I asked if I could have an NDA with you, and she politely said no. I would give her five stars, but the review is not about her. It is about my experience with Freelancer. So the score should not be a reflection on her but on your policy-making.
This means that for a project for which I have signed an NDA, I can not use this platform. She informed me of the NDA between me and the gig, but that was not the point as I knew about that. She clearly does not have the authority to change the policy. So, I thought I would mention it here.
Russell was very pleasant and patient during the interview, I was able to answer the questions to the best of my knowledge.
Russell V. tested the candidate carefully with patience. The test went pretty well, and able to verify the correct candidate.
I had a great chat with Jayce, very helpful.
My account is fine now and i can start bidding for jobs.
Chelsea was very polite, I was really pleased to talk to her
Thank you for your prompt response and for verifying the details to ensure the safety of the profiles for all businesses and users. Additionally, I am eager to develop both my career and business within the platform.
I would like to express my gratitude to Darra for providing outstanding assistance. Darra's support was truly invaluable, as they not only responded promptly but also offered excellent solutions to my queries. Their level of professionalism and dedication to helping customers is commendable. I appreciate Darra's commitment to delivering top-notch service. Thank you once again, Darra, for making my experience a positive one. Have a fantastic day! GOOD JOB FREELANCER TEAM YOU ALL
I'm blown away by their exceptional service. The support team was not only highly knowledgeable but also incredibly fast in addressing my concerns.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.