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FreelancerReviews 19,707

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
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Excellent support
December 27, 2023

I had some issues while verifying my credit card authentication.
I was struggling and decided to connect with support team.
Macy is very knowledgable and acceptable and he resolved my issue asap.
I highly recommend him.
Thank you

Date of experience: December 27, 2023
Pakistan
1 review
0 helpful votes
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Humble, Wonderful
December 27, 2023

She guide me properly and explain each and every thing in high professional manner. I'll definitely enrolled in preferred program with her soon.

Date of experience: December 27, 2023
Spain
1 review
0 helpful votes
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Confusión con el pago
December 27, 2023

He tenido una duda sobre un pago y gracias a Darra R. Lo he podido entender rapidamente, es una persona muy amable.
I had a question about a payment and thanks to Darra R. I was able to understand it quickly, she is a very kind person.

Date of experience: December 27, 2023
GB
1 review
0 helpful votes
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Outstanding experience
December 27, 2023

It was a pleasure to have Chelsea V. guide me through the verification process. I really appreciate her help and guidance. Thank you so much!

Date of experience: December 27, 2023
Canada
1 review
0 helpful votes
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Great Job
December 27, 2023

Enjoyed the feedback from Freelancer and am ready to start writing!

Date of experience: December 27, 2023
Pakistan
1 review
0 helpful votes
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Wonderful Chit Chat
December 27, 2023

Chelsea was very nice. I really enjoyed the whole experience.

Date of experience: December 27, 2023
Pakistan
1 review
0 helpful votes
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Chat Support Agent
December 27, 2023

It was a good experience for me to chat with the agent and sort out my problems.

Agent Name: Macy M.

Date of experience: December 27, 2023
Argentina
1 review
0 helpful votes
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Gentle
December 27, 2023

Resolved my problem quickly and kindly. And I explained myself clearly

Date of experience: December 27, 2023
Canada
1 review
0 helpful votes
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I asked help for an issue with a freelancer. I fast be taken in charge by a member of the Freelancer's team. He took seriously my situation. Later, someone else gave me advice and the freelancer and me found a solution.

Date of experience: December 27, 2023
Kenya
1 review
0 helpful votes
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Freelancer support team
December 27, 2023
Updated review

The whole experience on live chat was so amazing. Jayce L. Picked up and understood my problem very first. Such an outstanding experience.

Date of experience: December 27, 2023

Freelance support
December 27, 2023
Previous review

The customer support is so amazing. Darra helped me, Very understanding, and kept checking up to see if we were still connected. Live chat is so amazing

Date of experience: December 27, 2023
Pakistan
1 review
0 helpful votes
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Quality Experience
December 26, 2023

It was very good experience with verification call and Chelsea was very cooperative and professional.

Date of experience: December 26, 2023
Pakistan
1 review
0 helpful votes
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Excellent Customer Service
December 26, 2023

I had an excellent experience talking with Jonny about the PFP recruitment process! The onboarding process was smooth and efficient. Your support made everything easy and stress-free. Definitely recommend it!

Date of experience: December 26, 2023
Pakistan
1 review
0 helpful votes
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It was nice talking to Chelsea V. She is a sensible and patient team member on freelancer.
They listen to the conversation, understand it and give the other person a chance to speak However, my language is not perfect There are a lot of barrier differences due to the Asian language...
And without any hesitation, we talked which was very good for me and thanks for Chelsea V. and my experience with you was very awesome Thank you

Date of experience: December 26, 2023
Indonesia
1 review
0 helpful votes
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Rensponsive and Helpful
December 26, 2023

Checking for a contest problem and issues and information about the contest,

Date of experience: December 26, 2023
India
1 review
0 helpful votes
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Nice and Helpful Conversation!
December 26, 2023

It was great and light technical discussion, plus little more information on how Freelancer platform helps verified users in getting quality projects.

Date of experience: December 26, 2023
Argentina
1 review
0 helpful votes
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Excellent service
December 26, 2023

Excellent service,Excellent service, the customer service representative answered my questions quickly and accurately, helping me solve my problem. Thank you

Date of experience: December 26, 2023
Japan
1 review
0 helpful votes
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Good support
December 26, 2023

Good support was given by the agent. I got the answer.

Date of experience: December 26, 2023
Bangladesh
1 review
0 helpful votes
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Best with freelancer.
December 26, 2023

As a web developer with several years of experience, my experience with Freelancer.com has been overwhelmingly positive. The platform provides a wide range of opportunities to connect with clients from all over the world, allowing me to expand my client base and take on more projects. The user-friendly interface and intuitive project management tools make it easy to communicate with clients, track progress, and deliver high-quality work. The site's escrow system also provides peace of mind, ensuring that payments are securely held until the project is completed to the client's satisfaction. Overall, I would highly recommend Freelancer.com to any web developer looking to grow their business and find new clients.

Date of experience: December 26, 2023
Croatia
1 review
0 helpful votes
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Chelsea is amazing
December 26, 2023

Experience was excellent, so professional and friendly. I have more trust in working with Freelancer than before.

Date of experience: December 26, 2023
Pakistan
1 review
0 helpful votes
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Withdraw Money
December 26, 2023

I relay like their because the response time is very quick.

Date of experience: December 26, 2023