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FreelancerReviews 19,704

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Nice person
December 29, 2023

The interviewer was so nice and repeated the question when I didn't understand. Thank you.

Date of experience: December 29, 2023
Indonesia
1 review
0 helpful votes
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Good Information Support
December 29, 2023

A very detailed explanation about my concern about my debit card is not authenticated

Date of experience: December 29, 2023
Pakistan
1 review
0 helpful votes
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Its a wonderful experience using this platform. Chelsea is a very Professional and nice assistant and help me very well in the verification process.

Date of experience: December 29, 2023
GB
1 review
0 helpful votes
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Rising stars
December 29, 2023

Jonny was so helpful in getting me started on the rising stars program. Couldn't recommend him enough

Date of experience: December 29, 2023
Indonesia
1 review
0 helpful votes
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The Support Team (Ms. Selena, Jewel and Darra) solved my issue regarding my ID. Even though by today, my ID status is still 'Verify' (waiting for a green checklist), I hope the document I submitted can be accepted and approved. Thank you.

Date of experience: December 28, 2023
India
1 review
0 helpful votes
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Helpful support
December 28, 2023

Promptly answered my questions and saved me from a scam.

Date of experience: December 28, 2023
India
1 review
0 helpful votes
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Really Good
December 28, 2023

Understanding the issue given valuable comments and trust worthy comments really good

Date of experience: December 28, 2023
North Carolina
1 review
0 helpful votes
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It was cool
December 28, 2023

Chelsea was friendly and described all the options and benefits of the program in a clear way

Date of experience: December 28, 2023
Egypt
1 review
0 helpful votes
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Great proffisional support
December 28, 2023

It is a great experience that i have been through with Chelsea V.

Date of experience: December 28, 2023
Albania
1 review
0 helpful votes
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Good job
December 28, 2023

He help me for what I requested. He worked well. I appreciate it.

Date of experience: December 28, 2023
Nigeria
1 review
0 helpful votes
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Thank you Darra R.
December 28, 2023

You were really patient with me and thank you for helping me out. I wish others were like you

Date of experience: December 28, 2023
Sri Lanka
1 review
0 helpful votes
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I had the opportunity to address a few issues on the platform, and Jethro was incredibly helpful throughout. He listened carefully to my concerns and provided effective solutions promptly. His support was quick and substantial. In my experience, he stands out as one of the best supporters on the freelancer platform. I highly recommend him.

Date of experience: December 28, 2023
France
1 review
0 helpful votes
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Perfect in every way
December 28, 2023

Beautiful experience on FREELANCER.
Thank you Russell V. To helping me for my new freelancer account.

Date of experience: December 28, 2023
India
1 review
0 helpful votes
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It was very nice to talk with Russell V.
She helped me to guide. How i can get more business from freelance

Date of experience: December 27, 2023
Pakistan
1 review
0 helpful votes
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Great Freelancer Staff
December 27, 2023

She is very cooperative, waited for me as there was a network issue at my end. She also guided me on the issues I am facing at the moment at the platform.

Date of experience: December 27, 2023
India
1 review
0 helpful votes
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Excellent communication
December 27, 2023

It was a positive and enjoyable experience engaging with Cheza Verzo. She expressed appreciation for my talents and skills. Throughout the interview process, our communication was characterized by excellence.

Date of experience: December 27, 2023
GB
1 review
0 helpful votes
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Chelsea V.
December 27, 2023

Chelsea V. provided exceptional service during my interaction with her at freelancer.com. Her professionalism and dedication were evident throughout the process. She was extremely helpful, addressing all my concerns and providing clear, concise answers to my questions. Her approachable demeanor made the experience even more pleasant. I am grateful for her assistance and would highly recommend her services to others. Her commitment to customer satisfaction truly sets her apart.

Date of experience: December 27, 2023
India
1 review
0 helpful votes
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Verification Process
December 27, 2023

The Freelancer staff that I was contacted by, Chelsea V, was very helpful and patient. Her explanation for the verification process and guidance throughout the entire call made the experience smooth.

Date of experience: December 27, 2023
Nigeria
1 review
0 helpful votes
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Chelsea V. is professional and great!
December 27, 2023

My communication with Chelsea V. flew naturally. She's got a wonderful personality. Great experience!

Date of experience: December 27, 2023
Colombia
1 review
0 helpful votes
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Excellent support
December 27, 2023

I had some issues while verifying my credit card authentication.
I was struggling and decided to connect with support team.
Macy is very knowledgable and acceptable and he resolved my issue asap.
I highly recommend him.
Thank you

Date of experience: December 27, 2023