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FreelancerReviews 19,702

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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So helpful and quick
January 3, 2024

Tech issues and the assistant immediately rectified.

Date of experience: January 3, 2024
Australia
1 review
0 helpful votes
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Great service
January 3, 2024

Very helpful and solved my issues on the spot. Very happy with final result

Date of experience: January 3, 2024
New York
2 reviews
0 helpful votes
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I missed the deadline to move an appeal to arbitration. The freelancer also didn't appeal to arbitration. I was told "It is closed. It can't be reopened." But later I found out that from my point of view, I won and it was successful. There is nothing to reopen. It would have been better if the help person said that at first instead of after I asked further. I had a sinking feeling in my stomach because the freelance was a complete fraud - gave me fake answers to 4 calculus problems which had nothing to do with the problems. But it had a happy ending - for me. And for justice/fairness.

Date of experience: January 3, 2024
India
1 review
0 helpful votes
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Thank you so much for great support!
January 2, 2024

Thank you so much for great support! They provide me resolution ASAP regarding my Preferred badge issue.

Date of experience: January 2, 2024
India
1 review
0 helpful votes
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Freelancer support Assistant Allie has nice skill of talking and take me straight to the solution to my question very quickly. Nice support and Thumb up for Allie.

Date of experience: January 2, 2024
Nepal
1 review
0 helpful votes
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Verify profile review
January 2, 2024

Chelsea was great in communication and very clear on her questions.

Date of experience: January 2, 2024
Bangladesh
1 review
0 helpful votes
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Experience With Freelancer
January 2, 2024

The Freelancer Team Very Active to response.
They solve my problem

Date of experience: January 2, 2024
Canada
1 review
0 helpful votes
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Good Customer Service
January 2, 2024

I signed up but it was not for me. The customer service agent was polite and prompt and took care of closing my account when I could not do it myself.

Date of experience: January 2, 2024
Bangladesh
1 review
0 helpful votes
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Geomapping
January 2, 2024

It was a nice experience for me. My client was friendly person and well communication there. He was impressed by my work it was a really nice journey for me.

Date of experience: January 2, 2024
Bangladesh
1 review
0 helpful votes
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Jethro was very helpful and informative about the verification process. I'm really grateful for his assistance.

Date of experience: January 2, 2024
Bangladesh
1 review
0 helpful votes
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Thanks for the help. Andrei is very responsive.

But i think new features killed our energy. Authority activated a new process for video record in the withdrawal menu. It's fine for security. But killing time 24h,48h,72h. It's not good for our service.

Date of experience: January 2, 2024
AE
1 review
0 helpful votes
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Civilized customer service
January 2, 2024

I asked to write to them and they were quick to respond. I presented the problem to them and they showed an amazing interest in solving it immediately. All appreciation and gratitude for the high-end customer service.

Date of experience: January 2, 2024
Canada
1 review
0 helpful votes
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Graphic designer/Illustrator
January 1, 2024

I am a professional freelance graphic designer and illustrator with over 14 years of experience. My clients have access to a complete range of design services, from conceptualization to execution. My expertise lies in character design and illustration.
My main goal is to help clients tell their unique stories and connect with their target audiences through a blend of art and technology. I have collaborated with clients from all over the world and have delivered high-quality designs that adhere to brand guidelines and consistency. I am a team player, a problem solver, a lifelong learner, and detail-oriented.

Date of experience: January 1, 2024
Pakistan
1 review
0 helpful votes
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It was nice
January 1, 2024

It was nice to talk Darra R. She is great and helps me a lot to solve my problem thannk you

Date of experience: January 1, 2024
Australia
1 review
0 helpful votes
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Very helpful
January 1, 2024

Great experience, very helpful get the result i was after

Date of experience: January 1, 2024
Illinois
1 review
0 helpful votes
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Help with verification
January 1, 2024

Macy M was able to answer all my questions and help resolve all my issues in a matter of minutes

Date of experience: January 1, 2024
Jordan
1 review
0 helpful votes
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Help
December 31, 2023

I had an issue (fake projects)
Macy M. Helped me and I am thankful.

Date of experience: December 31, 2023
Pakistan
1 review
0 helpful votes
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Polite and Professional
December 29, 2023

I really enjoyed talking to Chelsea V regards verification process, I was very comfortable with her.
She is very professional.
Thanks

Date of experience: December 29, 2023
Pakistan
1 review
0 helpful votes
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Nice person
December 29, 2023

The interviewer was so nice and repeated the question when I didn't understand. Thank you.

Date of experience: December 29, 2023
Indonesia
1 review
0 helpful votes
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Good Information Support
December 29, 2023

A very detailed explanation about my concern about my debit card is not authenticated

Date of experience: December 29, 2023