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FreelancerReviews 19,701

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Very helpful and friendly
January 7, 2024

Allie A. Really great. She is very helpful. And her behavior is very friendly.

Date of experience: January 7, 2024
Australia
1 review
0 helpful votes
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Criselda
January 6, 2024

Was resolved qickly, Initially when I did the same process I got an email response saying I could only use chat facility while I was trying to do the same. Criselda responded this time and solved the issue instantly

Date of experience: January 6, 2024
New Hampshire
1 review
0 helpful votes
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A great way to have a logo designer do excellent work and quickly! Prompt responses to every question, and follow up with detailed feedback and accurate changes.

Date of experience: January 6, 2024
California
1 review
0 helpful votes
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She understood my needs and resolved the issue very professionally.

Date of experience: January 5, 2024
Israel
1 review
0 helpful votes
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New school chair design
January 5, 2024

Yes, I am very satisfied with your great support and patience. I am focused on accepting your help to secure the best manufacturer. Thank you,
Sanford Blackman

Date of experience: January 5, 2024
Egypt
1 review
0 helpful votes
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I had a great experience with Freelancer's customer support team, especially Darra, who assisted me. The help I received was quick, clear, and professional. Darra addressed all my concerns regarding withdrawals and the verification process, ensuring that everything was in order. It made my experience smooth, and I felt confident moving forward. I'm very satisfied with the service.

Date of experience: January 5, 2024
Colombia
1 review
0 helpful votes
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Buenas noches, las dudas fueron aclaradas con exito.

Date of experience: January 5, 2024
GB
1 review
1 helpful vote
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Verified badge
January 5, 2024

Wonderful talking to Chelsea. She asked me about my skills which I explained her in a good manner. Now I got the verified badge. Thank you Freelancer.

Date of experience: January 5, 2024
Philippines
1 review
0 helpful votes
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Subscription
January 5, 2024

I didn't got a chance to explore the site due to I can't afford the subscription yet, but the assistance was great.

Date of experience: January 5, 2024
Pakistan
1 review
0 helpful votes
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Excellent
January 5, 2024

Very good & understanding lady. She had a few questions and it was lovely talking to her

Date of experience: January 5, 2024
GB
1 review
0 helpful votes
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Unsolicited payment
January 5, 2024

Extremely helpful support. Faultless. Great result.

Date of experience: January 5, 2024
Sweden
1 review
1 helpful vote
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A super supporter!
January 5, 2024

Regarding Allie A the support agent.
A professional lady who understood immediately what my concern was, she handled it without any problems whatsoever, and that it was done quickly. Gave me the info I needed and solved my problem without any hiccups.
Such treatment is greatly appreciated, especially for an entrepreneur.
Next time I go to support I want an Allie A. Original or a cloned one.:)

Thank you for the support Allie.

Best Regards
Johnny Van Nguyen
Alias: Prophezy

Date of experience: January 5, 2024
Bangladesh
1 review
0 helpful votes
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Excellent response from Allie A.!
January 5, 2024

Exceptional customer support experience at the center, especially thanks to Allie A's outstanding assistance – knowledgeable, patient, and highly professional.

Date of experience: January 5, 2024
Indonesia
1 review
0 helpful votes
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Excellent help of Andrei.
January 5, 2024
Updated review

Excellent help of Andrei. He has helped me about an employer who just cancelled my payment

Date of experience: January 5, 2024

Magenta is very nice and she is also very helpful
January 3, 2024
Previous review

Magenta is very nice and she is also very helpful.

She helped me guiding my client jsaintus85 who does not know the way for awarding a project.

Date of experience: January 3, 2024
Texas
1 review
0 helpful votes
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Verification
January 4, 2024

My experience was good and confirmed it went through successfully

Date of experience: January 4, 2024
Philippines
1 review
0 helpful votes
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Ms. Agent responded well on my concern it helps me to ease my mind. Hopefully it solves my problem.

Date of experience: January 4, 2024
Brazil
1 review
0 helpful votes
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The experience was good. I'm not dissatisfied. It was the first time I was attended to. Thank you so much.

Date of experience: January 4, 2024
Philippines
1 review
2 helpful votes
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I recently faced challenges on Freelancer.com and want to share my experience. Initially, my time on the platform was positive as I connected with clients and offered my freelance services. However, my account was unexpectedly restricted, and the platform's response lacked clarity, leaving me uncertain about alleged violations. Additionally, I encountered delays in withdrawing earnings. I believe Freelancer.com should focus on:

Clear communication about alleged violations and account restrictions.
Timely access to earned funds.
Efficient customer support.

I hope my feedback contributes to platform improvements for a more supportive and transparent experience.

Date of experience: January 3, 2024
Israel
1 review
0 helpful votes
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Verified by Freelancer
January 3, 2024

I had a very pleasant experience with Chelsea V. The agent was very helpful with preparing and processing the application. Then Chelsea was very accommodating with scheduling the interview. Finally, the interview itself went very smoothly and I felt all my questions were answered.

Date of experience: January 3, 2024
India
1 review
0 helpful votes
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Good
January 3, 2024

He explained very well, He patiently answered my questions, Than you for,

Date of experience: January 3, 2024