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FreelancerReviews 19,707

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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It was easy and seamless. Great support all around!

Date of experience: December 2, 2023
Bangladesh
1 review
0 helpful votes
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Verified by Freelancer
December 1, 2023

It was a great experience for me the first time. "Chelsea *******@ChelseaVerified" Mam, I mean the interviewer is a very nice guy. She speaks with me very nicely. She is a helpful, amiable, and gentle woman. I am very happy to speak with her. I was excited about this interview, but mam simplified the interview. Thanks to mam And thanks the Freelancer.com.

Date of experience: December 1, 2023
Indonesia
1 review
0 helpful votes
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Criselda
December 1, 2023

Contacting regarding withdrawal status matter. The customer service agent prompt response and clear message on my problem.

Date of experience: December 1, 2023
Georgia
1 review
0 helpful votes
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I signed up but didn't put the time in. Cancelled but have no problems with the service.

Date of experience: December 1, 2023
India
1 review
0 helpful votes
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Great work
December 1, 2023

Problem was resolved thank you for your response.its good experience.

Date of experience: December 1, 2023
VE
1 review
0 helpful votes
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Resolvieron mi problema
December 1, 2023

Está vez resolvieron mi problema.

Pocas veces lo hacen, pero está vez lo hicieron

Date of experience: December 1, 2023
Bangladesh
1 review
0 helpful votes
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It was excellent and effective. I enjoyed my session with Freelancer staff Russell V. She was very accurate in her questions which helped me a lot to complete the session successfully.

Date of experience: November 30, 2023
India
1 review
0 helpful votes
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I have been working with freelancer.com, Since my freelancer work & career so far been develop all depends on freelancer.com.

Freelancer.com is a very proven & amazing platform to become a full time freelancer.

Date of experience: November 30, 2023
Bangladesh
1 review
0 helpful votes
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I was talking with Jewel ( freelancer support agent) for having some troble with one of my client and jewel took necesssary steps for me and helped me a lot!

Date of experience: November 30, 2023
Philippines
1 review
0 helpful votes
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Problem resolve.
November 30, 2023

Shoutout to Macy M. For being my go-to problem solver! She effortlessly tackled my concern and found a brilliant solution. I can always rely on her expertise and quick thinking. Thank you, Macy, for resolving my problem with ease! "

Date of experience: November 30, 2023
Brazil
1 review
0 helpful votes
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Macy.M, um bom suporte
November 30, 2023

Me explicou tudo com clareza e rapidez, foi um bom suporte.

Date of experience: November 30, 2023
Bangladesh
1 review
0 helpful votes
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For reversal of money
November 30, 2023

He is a good man. He helped me everything what I need. He is really good person. Many many thanks..

Date of experience: November 30, 2023
Pakistan
1 review
0 helpful votes
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Efficient and Professional
November 30, 2023

At first I was nervous, whether I will be able to past the text without making any blunder, although Chelsea V from Freelancer.com team portray the verification process smoothly while maintaining a friendly yet professional environment, which helped a lot through out the call process...

Truly Thankful to Chelsea and Freelancer.com.

Date of experience: November 30, 2023
Egypt
1 review
0 helpful votes
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It was a great experience, Chelsea was friendly and professional. She was understanding and super helpful. The interview went very well.

Date of experience: November 30, 2023
Japan
1 review
0 helpful votes
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Thanks Jethro
November 30, 2023

He was helpful, fast and understandable.
It was like am chatting with a friend.

Date of experience: November 30, 2023
Czechia
1 review
0 helpful votes
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Andrei.M from freelancer support gave us fantastic support and customer service, helping to solve an issue for is in hardly anytime at all! Super friendly, nice and professional, fast and came with a solution immediately, we are very impressed and happy with the service from him!

Date of experience: November 30, 2023
Germany
1 review
0 helpful votes
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It was a great communication
November 30, 2023

It just planned to have 10 min interview but it took 20 min as the conversation was nice and sweet. Great experience. Sorted everything in a professional manner.

Date of experience: November 30, 2023
Saudi Arabia
1 review
0 helpful votes
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Pleasant meeting
November 29, 2023

It my was pleasure to have an wonderful meeting with Russell and an wonderful experience.

Date of experience: November 29, 2023
India
1 review
0 helpful votes
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Freelancer Verification Process
November 29, 2023

Chelsea V. is an excellent assistant. Process was smooth and we are having good communication and skill testing

Date of experience: November 29, 2023
Pakistan
1 review
0 helpful votes
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Chat support
November 29, 2023

Timely and good chat support I got to know today that they provide 24/7 chat support

Date of experience: November 29, 2023