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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Chelsea made the interview experience simple and straight. She explained about the verification fee and terms.
I recently had the pleasure of interviewing with a staff member on Freelancer, and my experience was excellent. The staff member was highly professional, knowledgeable, and courteous. They provided clear and thorough information about the project requirements and the Freelancer platform. Their approach was friendly, engaging, and respectful, which made the interview process smooth and enjoyable.
My helper in costumer support team was Allie A. Who calmly guided me to solve my issue and her positive attitude was a real relief for me.
Very fast and efficient, just lovely
Wish every support assistant would provide such good service
I'm Fabrice. I struggled for a long time before contacting here, and I got it working. She was responsive and answered my questions as we were heading towards my happy solution. I enjoyed discussing with her
It was a smooth process to acquire the preferred freelance badge, and all staff members helped me. I am truly amazed to have achieved the badge.
It was a nice session, I did not expect to face questions about my skills but It is brought to my mind that the verified freelancer is worst it
The support agent took the time to hear out my grievances and assured me to do their best in getting my refund for work not done by the freelancer in question
Chelsea is an amazing and cooperative one, i recommend her as a support all times,
Mr. Jonny is very professional, he described every detail about the Preferred Freelancer Program, the rules, the benefits of joining, and how to get the most out of it!
If you want to be a successful freelancer, freelancer.com is the best choice!
Someone transferred $102.60 from my PayPal account to you. I have not used this service in over five years.
Had a great experience with Russell, a verified freelancer staff. Professional, skilled, and reliable. Excellent communication and attention to detail. Highly recommend!
It was a great experience talking directly with one of the freelancer team. I was worried about this interview as I'm a new to this website. My interviewer,@Russell V. was a great person, kind and patient, asked very simple questions and guided me well. Any finally he gave me my badge which I hope it will help me making my future on freelancer. Thank you very *******@Russell V. Thank you all freelancer support team.
Andrei M. Was helpful when cancelling a subscription that was mistakenly made. The concern was resolved immediately.
I did the interview with Chelsea. Everything went perfectly. I appreciate that he understood my requirements and that I could not speak at that moment and that he accepted to speak in writing.
I had an issue with credit card authentication on freelancer.com
I can solve the issue with help of Jewel within a short time.
Magenta S. Guided me with my concerns in a timely manner.
I am truly impressed by Chelsea's exceptional service and professionalism. I want to express my gratitude by submitting a positive survey and providing feedback. Chelsea's commitment to excellence has made my experience on Freelancer remarkable.
I was particularly impressed with Chelsea's thorough approach in assessing my capabilities. She asked a range of questions, from basic to advanced, demonstrating a genuine interest in understanding my skills and expertise. This attention to detail not only showcased Chelsea's commitment but also emphasized the company's dedication to bringing in knowledgeable individuals. It's evident that they care deeply about the platform and are committed to ensuring a high standard of expertise among their associates.
The interviewer was very courteous, clear and concise in the information requested.
Exceptional service! Criselda R was not only kind but impressively quick in responding to my queries. Her responses were straight to the point, making the entire process smooth and efficient. Truly appreciate the outstanding support!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.