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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Allie A. Helped me a lot. She was helping me with the card authentication process.
I had an issue with one of my clients being unresponsive, but Aleck, my Freelancer customer service agent, resolved my issue right away. This recent experience with Freelancer customer service was a very positive one for me.
All good, it did the work. First response was slow but when he decided to take the project the communication was good
Rapid and awesome. Macy M. Is a talented customer service provider.
It was a relaxed and wonderful interview, the interviewer was polite and nice.
I had a virtuous experience with Criselda R. While using live chat support. She provided me with excellent assistance and was very helpful throughout our conversation.
Very professional. Answer all I need in a very short amount of time.
Helpful and considerate. Thank you Magenta for your help.
This is the first time I have felt that Freelance support was helpful. Thank you Magenta S. For your patience and follow-through.
It feels good to talk with Chelsea. She was very polite and helpful with the information regarding the platform.
The agent name is Magenta S. The service was exceptional and he helped me as I needed
She sorted out my issues and helped me so much. Thank you Macy M.
Support is very important for a customer, and if you bumped into a ticket system with an answer within 3-5 business days - you know what I mean :) In comparison to the others, Freelancer's support is easy to collaborate, reliable, and really fast! Thank you!
It was good and helpful.interviewer ask questions' very clearly and repeat when i did not understand and she was very helpful during interview
The assistance of Mr Andrei M. Was fast, and efficient.
Pretty good platform for work sometimes support service feels so bad no one reply, Live chat not working properly and tickets get solved without doing problem solved, This platform need to improve Freelancer support system.
I would like to say it's a good and best process to verify authentic freelancers who actually work on this platform. I am really glad and thankful to the freelancer support team.
I am very happy to work here, and I am referring others to join this marketplace.And special thanks to Mr. Jonny for interviewing me for the Rising Star badge. He is a very professional and communicative staff member.
I contacted support today with a concern I had and chatted with Aleck. He was very helpful and handled my issue quickly. (It was a personal concern, so I'm not going to go into details.)
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.