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FreelancerReviews 19,707

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Good Service
November 26, 2023

Allie A. Helped me a lot. She was helping me with the card authentication process.

Date of experience: November 26, 2023
Colorado
1 review
0 helpful votes
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Satisfied with Customer Service
November 25, 2023

I had an issue with one of my clients being unresponsive, but Aleck, my Freelancer customer service agent, resolved my issue right away. This recent experience with Freelancer customer service was a very positive one for me.

Date of experience: November 25, 2023
Belgium
1 review
0 helpful votes
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Perfect
November 25, 2023

All good, it did the work. First response was slow but when he decided to take the project the communication was good

Date of experience: November 25, 2023
Ethiopia
1 review
0 helpful votes
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Allie A
November 24, 2023

It is really good experience. Fast response and have understanding in addition good understanding

Date of experience: November 24, 2023
Bangladesh
1 review
0 helpful votes
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Customer service
November 24, 2023

Rapid and awesome. Macy M. Is a talented customer service provider.

Date of experience: November 24, 2023
Australia
1 review
0 helpful votes
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Great!
November 24, 2023

Macy M was quick at sorting my issue. Give her a raise.

Date of experience: November 24, 2023
Nigeria
1 review
0 helpful votes
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My verified interview experience
November 24, 2023

It was a relaxed and wonderful interview, the interviewer was polite and nice.

Date of experience: November 24, 2023
Pakistan
1 review
0 helpful votes
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Virtuous Experience
November 24, 2023

I had a virtuous experience with Criselda R. While using live chat support. She provided me with excellent assistance and was very helpful throughout our conversation.

Date of experience: November 24, 2023
Maryland
1 review
0 helpful votes
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Very professional
November 23, 2023

Very professional. Answer all I need in a very short amount of time.

Date of experience: November 23, 2023
Australia
1 review
0 helpful votes
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Magenta S. Is great!
November 23, 2023
Updated review

Helpful and considerate. Thank you Magenta for your help.

Date of experience: November 23, 2023

Great support person.
November 22, 2023
Previous review

This is the first time I have felt that Freelance support was helpful. Thank you Magenta S. For your patience and follow-through.

Date of experience: November 22, 2023
India
1 review
0 helpful votes
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It's a good conversion with Chelsea V.
November 23, 2023

It feels good to talk with Chelsea. She was very polite and helpful with the information regarding the platform.

Date of experience: November 23, 2023
Egypt
1 review
0 helpful votes
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The agent name is Magenta S. The service was exceptional and he helped me as I needed

Date of experience: November 23, 2023
Australia
1 review
0 helpful votes
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Macy M. Is the best
November 23, 2023

She sorted out my issues and helped me so much. Thank you Macy M.

Date of experience: November 23, 2023
Poland
1 review
0 helpful votes
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One of the best live support teams!
November 23, 2023

Support is very important for a customer, and if you bumped into a ticket system with an answer within 3-5 business days - you know what I mean :) In comparison to the others, Freelancer's support is easy to collaborate, reliable, and really fast! Thank you!

Date of experience: November 23, 2023
Saudi Arabia
1 review
0 helpful votes
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Excellent experience
November 23, 2023

It was good and helpful.interviewer ask questions' very clearly and repeat when i did not understand and she was very helpful during interview

Date of experience: November 23, 2023
Cameroon
1 review
0 helpful votes
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Great assistance
November 23, 2023

The assistance of Mr Andrei M. Was fast, and efficient.

Date of experience: November 23, 2023
India
1 review
0 helpful votes
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Pretty good platform for work
December 19, 2023

Pretty good platform for work sometimes support service feels so bad no one reply, Live chat not working properly and tickets get solved without doing problem solved, This platform need to improve Freelancer support system.

Date of experience: November 23, 2023
Bangladesh
1 review
0 helpful votes
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I would like to say it's a good and best process to verify authentic freelancers who actually work on this platform. I am really glad and thankful to the freelancer support team.

Date of experience: November 23, 2023
Qatar
1 review
0 helpful votes
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I am very happy to work here, and I am referring others to join this marketplace.And special thanks to Mr. Jonny for interviewing me for the Rising Star badge. He is a very professional and communicative staff member.

Date of experience: November 22, 2023
California
2 reviews
1 helpful vote
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I contacted support today with a concern I had and chatted with Aleck. He was very helpful and handled my issue quickly. (It was a personal concern, so I'm not going to go into details.)

Date of experience: November 22, 2023