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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I loved how empathetic she was, I had a difficult day and she was very professional in handling the situation.
Good communication and support my friend problems and also give a good solution
Great work by freelancer team and provide good solutions
He is very good. He helped me understand my questions better.
Thank you so much. It was very helpful. Very informative.
I contacted support for assistance with a membership issue and my support agent Macy M. Was highly helpful!
Mi requerimiento fue atendido de manera rápida y eficiente
I wanted to help me regarding one of my email. He make me understand. Thanks
I deposited an amount and after a freelancer i hired couldn't deliver the job, the amount was refunded to my account. However there was no way to get it out, it was just stuck in there for good. It is a scam, be careful
My name is Saifur Rahman, I have of experience in front-end and back-end, Digital Marketing using. I have skills in Digital Marketing, Lead Generation, and SEO. For the last 1 year, I have been working as a part-time individual freelancer.
Thank you
This was a well-run interview. The questions were clear and the interviewer provided clear and helpful information.
I was contacted by Chelsea V. and explained to step clearly and on time how to obtain the verification. During the interview, she listened and asked great questions, and even suggested me how to improve my profile. Recommended 1000%
It was a pleasure working to answer the verification questions with Chelsea today. She was very kind, patient, helpful, and knowedgeable during the entire process.
One of the most notable aspects of Aleck's support was her prompt responsiveness. It's evident that she values the time of the users he assists, as he addressed my queries and concerns with impressive speed. Her quick and accurate responses demonstrated a deep understanding of the subject matter and a commitment to providing efficient support.
I had a great experience working with Freelancer. The platform provided a diverse range of opportunities and allowed me to connect with clients from around the world. The interface is user-friendly, making it easy to navigate through projects and communicate with clients. Payments were processed smoothly, and the support team was responsive when needed. Overall, it was a positive and rewarding experience working on Freelancer, and I look forward to more opportunities on the platform.
I was interviewed by Russel, and the whole experience was friendly and professional! He took the time answering my questions when I didn't understand certain things, and the video interview was a pleasant experience also!
Jewel resolve my problem right away and give sanction to the client who posted fake projects in the site
She was great help. She answered every question I had
Thank you for the kind help. He explain about my doubt. I love his quick response.
My refund takes so long so I ask for assistance, the chat intake is very helpful and I love how he assure me that my refund will reflect in one of these coming days.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.