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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Magenta S. Solved my issue very quickly and without any complications.
Very nice experience, thanks for support for my 3 questions.
I am satisfied with the fast and correct answer I had, so thank you.
Joyce L did an excellent
I wanted to share my appreciation for the fantastic customer care tech support I recently received. The representative was not only knowledgeable but also incredibly patient and resolved my issue with efficiency. The quick response time and genuine dedication to customer satisfaction were impressive. Thanks for making a potentially frustrating situation a breeze!
Unfailingly supportive and incredibly attentive, they consistently went above and beyond. Their patience and expertise shone through every interaction, making complex issues manageable and less intimidating. Their assistance was not just helpful but invaluable, truly making a difference with their dedication and kindness
The expertise exhibited by the Freelancer staff was truly impressive. It was evident that they possessed a deep understanding of the project requirements and were able to offer valuable insights and suggestions. Their knowledge and skills greatly contributed to the success of the project.
He understood the client's problem really well and he solved my problem. He is the Boss. I wish him all the best in the life.
Best Regards,
Gaurav Chaudhary
He addressed the my question very respectfully and he understood my problem very quickly. Than he gave me fast and clear response by making the necessary contact with the verification department
Aleck was incredibly helpful and knowledgeable of the problem and possible solutions. He responds quickly in a professional manner. I truly appreciate Aleck's help in my KYC verification process! Thank you!
Vusumuzi knows well what he is doing, and it's hard to find someone expert in multidisciplinary domains such as security techniques, firmware, embedded system programming across IDEs, microcontrollers, and use cases. He can be your one-person team. You can also rely on his reports, which are well documented and supported by all possible reasonings. You won't even have to motivate or question him to improve the results. He is open to all revisions, queries and changes as the project progresses.
It was quick, smooth and helpful. Within two minutes, I had my issues resolved. Thank you
Immediate solution to my problem by the agent Allie A.
Was quick to understand the problem, satisfied with the assurance from freelancer support
Fast response, straight forward to the problem and fast resolved issue.
I contacted to Jewel about payment of the project.
She guided me kindly and let me know the solution.
Very kind supporter.
Thanks again.
I attached my Resume file by mistake on chat room.
So I contacted Magenta and asked to remove it.
She understood that it was my mistake and kindly helped me.
Very kind Agent.
Thanks, Magenta.
I had an issue submitting te bid on freelancer, the support team helped.
Glad to get her as my assistant. Very fast responded and helpful for someone who are student like me :)
Fast response, quickly able to solve the issue and good communication skills
I needed some help with changing a contest title. Darra was very helpful and made the change straight away.
Was quick to respond and finish the request as requested. Was very understanding and had a good respond time.
The account verification interview on the freelancer platform was a seamless and professional process. Scheduling was flexible, and the video call started promptly with a friendly introduction. The interviewer displayed a deep understanding of my field, asking insightful questions that allowed me to showcase my skills and past projects. Clear explanations about the account verification process and platform policies conveyed a commitment to security and professionalism. Overall, the experience was positive, instilling confidence and anticipation for engaging in rewarding freelance opportunities on the site.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.