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FreelancerReviews 19,700

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
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Fast Assistance
February 1, 2024

I have false input my currency, then I contact support with other section. The assistance (Andrei M.) really helpful and really fast to solve my problem.

Date of experience: February 1, 2024
Maryland
1 review
0 helpful votes
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What to put in my portfolio.
January 31, 2024

Darra sent me a website about how to handle the portfolio section. If it comes through for me, I will give him five stars.

Date of experience: January 31, 2024
Seychelles
1 review
0 helpful votes
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Good support
January 31, 2024

I have some questions about automatical bid in this platform.
Darra is good supporter and I got enough info.
Thank you.

Date of experience: January 31, 2024
Pakistan
1 review
0 helpful votes
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Amazing Experience
January 31, 2024

I'm very satisfied to with Freelance. The Freelance team is very fast for response.

Date of experience: January 31, 2024
Arizona
1 review
0 helpful votes
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My refund
January 31, 2024

They promised to return it to me smoothly, thank you.

Date of experience: January 31, 2024
California
1 review
0 helpful votes
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Darra was polite, efficient and extremely helpful. She made using the chat trouble shooting pleasant.

Date of experience: January 30, 2024
Kenya
1 review
0 helpful votes
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Perfect. I am hopeful and from my positive interaction with the Support personnel that, my issues will be resolved.

Date of experience: January 30, 2024
Brazil
1 review
0 helpful votes
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Too long for the badge.
February 6, 2024

I paid Verified in September, but only had the badge now in January. However, both people who helped me when I complained (Russell and Frank) were very friendly and agile.

Date of experience: January 30, 2024
South Africa
1 review
0 helpful votes
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Jewel, once on the issue resolved the problem immediately.

Date of experience: January 30, 2024
Pakistan
1 review
0 helpful votes
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I spoke with one of their agents for an issue that persisted from last week. His answers and responses literally lightened me up as I felt the issue already being resolved and in the right hands to be taken care of. Keep up the good work.

Date of experience: January 30, 2024
India
1 review
0 helpful votes
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Grateful to working on freelancer
January 30, 2024

I am working on freelancer since 2015 its great platforms to creator and artist like me, Grate support!

Date of experience: January 30, 2024
India
1 review
0 helpful votes
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The person is so good, polite & very supportive.
Answers are very good & understandable.

Date of experience: January 29, 2024
Pakistan
1 review
0 helpful votes
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Excellent Service
January 29, 2024

Excellent service, first communication starts in first hours of ticket issue

Date of experience: January 29, 2024
MD
1 review
0 helpful votes
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Great team
January 29, 2024

Russell V. thoroughly and in detail, he explained to me exactly how the 'verified' program works. As a newcomer, this gave me an understanding of how to better proceed in the future.

Date of experience: January 29, 2024
India
1 review
2 helpful votes
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Good Job
January 29, 2024

My experience with Freelancer has been highly positive. It offers a vast platform connecting clients with skilled professionals globally. Navigating the site is straightforward, and its bidding system is efficient. The diverse range of projects available provides excellent opportunities, although competition can be intense. Overall, it's a valuable resource for freelancers.

Date of experience: January 29, 2024
GB
1 review
0 helpful votes
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Charges not authorized
January 29, 2024

Andrei M helped me with my refund request. This person was kind and helpful. The only thing she missed was to indicate how many hours, days or weeks Ive to wait to get the money refunded to mu card. But other than that all okay

Date of experience: January 29, 2024
India
1 review
0 helpful votes
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Great Experience!
January 29, 2024

I had interview with Russell V. It was great experience.

Date of experience: January 29, 2024
Indonesia
1 review
0 helpful votes
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Good staff
January 29, 2024

I have many questions that I believe is good for verified freelancer account

Date of experience: January 29, 2024
Brazil
1 review
0 helpful votes
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Support
January 29, 2024

Prompt and efficient customer service. Issue resolved!

Date of experience: January 29, 2024
South Africa
1 review
0 helpful votes
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Account Suspension Assistance
January 28, 2024

Freelancer.com has the best support staff. They really made sure that I got all the assistance I needed. They reply on time, and their communication is top-notch. I am glad that I can work with the platform.

Date of experience: January 28, 2024