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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Freelancer.com has the best support staff. They really made sure that I got all the assistance I needed. They reply on time, and their communication is top-notch. I am glad that I can work with the platform.
He helped me solve the problem of incorrectly entering the bank number when withdrawing
Amazing support for me. This person is so kind. I remember this person
Very nice little talk.
Even though my problem was out of the reach of freelancer.com it surely helped me to clear some concerns.
I'm very satisfied with the freelancer platform.
And freelancer team very talented and experienced teams
Thank you for all your help and support. I hope this hasn't caused any difficulties with other users. I am truly grateful for the swift assistance.
As per chat you say bidding open but there message in process just see my display message Your project has no proposals yet - freelancers will start bidding soon.
Freelancers will start bidding on your project soon.
Some bids come in fast! Wait a few minutes for higher quality, tailored proposals.
I have used Freelancer for the past decade off and on. Out of dozens interviewed for projects I found only "1" that produced good results. I have found most lie through their teeth. I hire one to assist on my WP website with a few changes I needed and he screwed it up so much that I had to have the original non-Freelancer developer restore it which took days. One thing for sure is most Freelancers on this site will screw you if they do not get your project. One sent me a link in Freelancer chat that infected my computer. Luckily my software caught it and isolated the virus soon enough. They will spam your email and phone number to death. I know for a fact as this has happened to me over and over. They will sign your email up for thousands of subscription emails. Your phone will ring at all times of the night and hours. Report this crap to Freelancer support and they do nothing. 99% of the Freelancers LIE about their qualifications. I beg you not to use this site if you know what is good for you. Again, I am speaking as a retired 33 year IT Mgr of one of the largest companies in the world. I will no longer use Freelancer because of the above issues.
Answers seemed Botlike and did not add to the information I already had.
I once again suggest to add a feature that autoconverts currencies in the WebUI just like you did in the newsletter email that I received.
My only suggestion for improvement would be to add information during KYC process that the expiry date influences when one must re-verify. If it's already explained, I'm sorry for missing that information.
Chelsea was very nice.
5 stars, I had an issue with a freelancer doing my project. Assistance helped me fast
I am using Freelancer since 2 months and found it easy to work on. With Simple process whether it is own profile management or applying on a job.
I found freelancer, a quite amazing platform for a person like me who promotes flexible working schedules.
Very very supportive and friendly support team. They solved all my problems.
The experience was good. The interviewer was cordial and nice to talk to - explained everything properly.
I received assistance from the Freelancer staff regarding profile verification. Thanks to Miss/Madam Russell V.'s efficient service, I'm genuinely thankful for her prompt and intelligent approach during the verification process. My experience with freelancer team member Russell V. was truly positive. Once again Thank you.
I get solution of my problem quickly. Thank you Macy M for helping me. You're true customer support executive.
It was nice talking to Russell V. We have discussed my experience and skills, and how they can help clients on the freelancer platform. Received valuable guidance from Russell V. Thanks for your time. Highly recommended.
Freelance is a great end-to-end freelancing platform. Specially, the service of support is incredible.
I am very impressed with the service. I will work in Freelancer forever.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.