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FreelancerReviews 19,701

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

South Africa
1 review
0 helpful votes
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Account Suspension Assistance
January 28, 2024

Freelancer.com has the best support staff. They really made sure that I got all the assistance I needed. They reply on time, and their communication is top-notch. I am glad that I can work with the platform.

Date of experience: January 28, 2024
Nigeria
1 review
0 helpful votes
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Hmmm
January 28, 2024

Splendid, Actually nice speaking to him/her. Helped to resolve a lot of concern.

Date of experience: January 28, 2024
Indonesia
1 review
0 helpful votes
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Macy was very helpful and responsive
January 28, 2024

He helped me solve the problem of incorrectly entering the bank number when withdrawing

Date of experience: January 28, 2024
Bangladesh
1 review
0 helpful votes
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Review for Criselda R.
January 27, 2024

Amazing support for me. This person is so kind. I remember this person

Date of experience: January 27, 2024
India
1 review
0 helpful votes
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Best service
January 27, 2024

Best service given by the chat service provider and very polite.

Date of experience: January 27, 2024
Uruguay
1 review
0 helpful votes
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Very nice!
January 27, 2024

Very nice little talk.
Even though my problem was out of the reach of freelancer.com it surely helped me to clear some concerns.

Date of experience: January 27, 2024
Pakistan
1 review
0 helpful votes
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I love this platform
January 27, 2024

I'm very satisfied with the freelancer platform.
And freelancer team very talented and experienced teams

Date of experience: January 27, 2024
India
1 review
0 helpful votes
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Thank you for all your help and support. I hope this hasn't caused any difficulties with other users. I am truly grateful for the swift assistance.

Date of experience: January 27, 2024
India
1 review
0 helpful votes
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Good Support
January 26, 2024

As per chat you say bidding open but there message in process just see my display message Your project has no proposals yet - freelancers will start bidding soon.
Freelancers will start bidding on your project soon.
Some bids come in fast! Wait a few minutes for higher quality, tailored proposals.

Date of experience: January 26, 2024
Ohio
1 review
0 helpful votes
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I have used Freelancer for the past decade off and on. Out of dozens interviewed for projects I found only "1" that produced good results. I have found most lie through their teeth. I hire one to assist on my WP website with a few changes I needed and he screwed it up so much that I had to have the original non-Freelancer developer restore it which took days. One thing for sure is most Freelancers on this site will screw you if they do not get your project. One sent me a link in Freelancer chat that infected my computer. Luckily my software caught it and isolated the virus soon enough. They will spam your email and phone number to death. I know for a fact as this has happened to me over and over. They will sign your email up for thousands of subscription emails. Your phone will ring at all times of the night and hours. Report this crap to Freelancer support and they do nothing. 99% of the Freelancers LIE about their qualifications. I beg you not to use this site if you know what is good for you. Again, I am speaking as a retired 33 year IT Mgr of one of the largest companies in the world. I will no longer use Freelancer because of the above issues.

Date of experience: January 26, 2024
Austria
1 review
0 helpful votes
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Answers seemed Botlike and did not add to the information I already had.
I once again suggest to add a feature that autoconverts currencies in the WebUI just like you did in the newsletter email that I received.

Date of experience: January 26, 2024

Verification Process was quick and easy
January 1, 2024
Previous review

My only suggestion for improvement would be to add information during KYC process that the expiry date influences when one must re-verify. If it's already explained, I'm sorry for missing that information.
Chelsea was very nice.

Date of experience: January 1, 2024
Belgium
1 review
0 helpful votes
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Friendly and fast help
January 26, 2024

5 stars, I had an issue with a freelancer doing my project. Assistance helped me fast

Date of experience: January 26, 2024
India
1 review
0 helpful votes
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I am using Freelancer since 2 months and found it easy to work on. With Simple process whether it is own profile management or applying on a job.

Date of experience: January 25, 2024
Pakistan
1 review
0 helpful votes
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I found freelancer, a quite amazing platform for a person like me who promotes flexible working schedules.

Date of experience: January 25, 2024
India
1 review
0 helpful votes
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Excellent Support
January 25, 2024

Very very supportive and friendly support team. They solved all my problems.

Date of experience: January 25, 2024
India
1 review
0 helpful votes
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Satisfactory.
January 25, 2024

The experience was good. The interviewer was cordial and nice to talk to - explained everything properly.

Date of experience: January 25, 2024
India
1 review
0 helpful votes
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I received assistance from the Freelancer staff regarding profile verification. Thanks to Miss/Madam Russell V.'s efficient service, I'm genuinely thankful for her prompt and intelligent approach during the verification process. My experience with freelancer team member Russell V. was truly positive. Once again Thank you.

Date of experience: January 25, 2024
India
1 review
0 helpful votes
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Good Support
January 25, 2024

I get solution of my problem quickly. Thank you Macy M for helping me. You're true customer support executive.

Date of experience: January 25, 2024
Australia
1 review
0 helpful votes
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Excellect Experince with Russell V.
January 25, 2024

It was nice talking to Russell V. We have discussed my experience and skills, and how they can help clients on the freelancer platform. Received valuable guidance from Russell V. Thanks for your time. Highly recommended.

Date of experience: January 25, 2024
VE
1 review
0 helpful votes
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Very Excellent!
January 24, 2024

Freelance is a great end-to-end freelancing platform. Specially, the service of support is incredible.
I am very impressed with the service. I will work in Freelancer forever.

Date of experience: January 24, 2024