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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I had an issue with my display name and wanted to change it. I then contacted the support team via chat, and Allie A was very great. She assisted me with my issue and sent it to the revelant team to resolve the problem. Thanks
His knowledge, assertiveness, wealth of information provided and advise greatly helped me make the right choices and informed decision, and have the confidence that I was talking to the right person who could truly understand my frustrating situation.
The customer service are helpful and friendly. They helped me to resolve my problems. Once again, thank you! Satisfies customer here.
Off to a promising start with your recommendation ("Shah K, Pakistan). Not a 5 because my logins to freelander have never worked and I'm not sure whether Shah K is receiving my emails (as replies to his emails to me).
I received help and was able to solve my problem thanks to Magenta.
I'm very grateful
Rapida respuesta, solución al problema efectivo y muy buena atención, muchas gracias a todos 🙂
Very kindly answer thank you so much macy.You are very trustly answers and how to avoid scam and bissgest thanks to you for to safe me
I just wanted to take a moment to express my sincere gratitude for the outstanding support you have provided. Your prompt and effective assistance has been invaluable and truly appreciated. Thank you for your dedication and excellent service
Russell V. asked me questions about my skills and I gave answers. Meeting was smooth and fine and I've passed the test for badge. Thanks
Andrei M. Was really helpful in resolving my payment dispute.
Positive vibes, seamless conversation with Russell V, interview success!
The experience was quite good but took time.it has been 20 days since I was satisfied.
I couldn't verify the card. I have been charged several times. I knocked on Freelancer support. A kind man named Macy came to my aid. He explained everything. And said that the money deducted will be returned within two to three working days. Thanks Macy Thanks Freelancer.
I recently had the pleasure of working with Ramir and Russell on the Freelancer platform, and I am delighted to share my overwhelmingly positive experience. Their outstanding support and service truly set a standard that others should strive to achieve.
From the outset, Ramir and Russell demonstrated a level of courtesy and professionalism that surpassed my expectations. Their responsiveness was impressive, addressing my queries and concerns promptly and effectively. It's clear that they are not just experts in their respective fields but also experts in customer satisfaction.
Ramir's attention to detail and depth of knowledge were evident throughout our collaboration. His willingness to go the extra mile to ensure that I felt supported and informed was truly commendable. Whether it was resolving issues or providing valuable insights, Ramir's commitment to excellence was unmistakable.
Russell, on the other hand, showcased an unparalleled dedication to customer service. His friendly demeanor and approachability made the entire experience enjoyable. Russell consistently demonstrated a proactive attitude, ensuring that any potential challenges were addressed before they could become problems.
Together, Ramir and Russell form an exceptional team that reflects the epitome of professionalism and customer-centricity. Their seamless collaboration and dedication to client satisfaction make them an asset to the Freelancer platform. It's not just about completing tasks; it's about creating a positive and memorable experience for clients, and Ramir and Russell excel in this regard.
In conclusion, I wholeheartedly recommend working with Ramir and Russell for anyone seeking top-notch support and service. Their courtesy, professionalism, and commitment to excellence make them stand out in the competitive world of supporto of freelancing. Kudos to Ramir and Russell for setting the bar high and making my experience on Freelancer truly exceptional!
Very very helpful. I had a complicated issue and it was resolved in 5 minutes! Very great work
I am very happy for your immediate response. I submitted my request and was assisted within a few hours.
Freelancer customer support is beyond words. I thought I might never get a refund in my account but after contacting Freelancer Customer Support I got a refund in my account.
Thank you,
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.