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FreelancerReviews 19,701

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Portugal
1 review
0 helpful votes
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Helped to solve problem
January 24, 2024

Helped to solve problem
Thank you for your help...

Date of experience: January 24, 2024
France
1 review
0 helpful votes
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Unexpected and real
January 24, 2024

Human, even though I spoke with a random voice in Australia ;)

Date of experience: January 24, 2024
Pakistan
1 review
0 helpful votes
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Wonderful Experience with Allie A
January 24, 2024

I had an issue with my display name and wanted to change it. I then contacted the support team via chat, and Allie A was very great. She assisted me with my issue and sent it to the revelant team to resolve the problem. Thanks

Date of experience: January 24, 2024
NL
1 review
0 helpful votes
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His knowledge, assertiveness, wealth of information provided and advise greatly helped me make the right choices and informed decision, and have the confidence that I was talking to the right person who could truly understand my frustrating situation.

Date of experience: January 24, 2024
Philippines
1 review
0 helpful votes
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Helped my problems
January 23, 2024

The customer service are helpful and friendly. They helped me to resolve my problems. Once again, thank you! Satisfies customer here.

Date of experience: January 23, 2024
Massachusetts
1 review
0 helpful votes
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Productive, from a newbie perspective
January 23, 2024

Off to a promising start with your recommendation ("Shah K, Pakistan). Not a 5 because my logins to freelander have never worked and I'm not sure whether Shah K is receiving my emails (as replies to his emails to me).

Date of experience: January 23, 2024
Argentina
1 review
0 helpful votes
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Exelent!
January 23, 2024

I received help and was able to solve my problem thanks to Magenta.
I'm very grateful

Date of experience: January 23, 2024
Argentina
1 review
0 helpful votes
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ATENCIÓN
January 23, 2024

Rapida respuesta, solución al problema efectivo y muy buena atención, muchas gracias a todos 🙂

Date of experience: January 23, 2024
India
1 review
0 helpful votes
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Avoid scam
January 23, 2024

Very kindly answer thank you so much macy.You are very trustly answers and how to avoid scam and bissgest thanks to you for to safe me

Date of experience: January 23, 2024
Morocco
1 review
0 helpful votes
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Feedback
January 23, 2024

I just wanted to take a moment to express my sincere gratitude for the outstanding support you have provided. Your prompt and effective assistance has been invaluable and truly appreciated. Thank you for your dedication and excellent service

Date of experience: January 23, 2024
Pakistan
1 review
0 helpful votes
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About Meeting For preferred badge
January 23, 2024

Russell V. asked me questions about my skills and I gave answers. Meeting was smooth and fine and I've passed the test for badge. Thanks

Date of experience: January 23, 2024
Singapore
1 review
0 helpful votes
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Issue resolved
January 23, 2024

Andrei M. Was really helpful in resolving my payment dispute.

Date of experience: January 23, 2024
Philippines
1 review
0 helpful votes
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Freelancer Onboarding with Russel
January 23, 2024

Positive vibes, seamless conversation with Russell V, interview success!

Date of experience: January 23, 2024
India
1 review
0 helpful votes
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Good support
January 22, 2024

The experience was quite good but took time.it has been 20 days since I was satisfied.

Date of experience: January 22, 2024
Algeria
1 review
0 helpful votes
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Very good
January 22, 2024

I was so satisfied when reaching with the freelancer support team

Date of experience: January 22, 2024
Bangladesh
1 review
0 helpful votes
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Card Verify problem
January 22, 2024

I couldn't verify the card. I have been charged several times. I knocked on Freelancer support. A kind man named Macy came to my aid. He explained everything. And said that the money deducted will be returned within two to three working days. Thanks Macy Thanks Freelancer.

Date of experience: January 22, 2024
Italy
1 review
0 helpful votes
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I recently had the pleasure of working with Ramir and Russell on the Freelancer platform, and I am delighted to share my overwhelmingly positive experience. Their outstanding support and service truly set a standard that others should strive to achieve.

From the outset, Ramir and Russell demonstrated a level of courtesy and professionalism that surpassed my expectations. Their responsiveness was impressive, addressing my queries and concerns promptly and effectively. It's clear that they are not just experts in their respective fields but also experts in customer satisfaction.

Ramir's attention to detail and depth of knowledge were evident throughout our collaboration. His willingness to go the extra mile to ensure that I felt supported and informed was truly commendable. Whether it was resolving issues or providing valuable insights, Ramir's commitment to excellence was unmistakable.

Russell, on the other hand, showcased an unparalleled dedication to customer service. His friendly demeanor and approachability made the entire experience enjoyable. Russell consistently demonstrated a proactive attitude, ensuring that any potential challenges were addressed before they could become problems.

Together, Ramir and Russell form an exceptional team that reflects the epitome of professionalism and customer-centricity. Their seamless collaboration and dedication to client satisfaction make them an asset to the Freelancer platform. It's not just about completing tasks; it's about creating a positive and memorable experience for clients, and Ramir and Russell excel in this regard.

In conclusion, I wholeheartedly recommend working with Ramir and Russell for anyone seeking top-notch support and service. Their courtesy, professionalism, and commitment to excellence make them stand out in the competitive world of supporto of freelancing. Kudos to Ramir and Russell for setting the bar high and making my experience on Freelancer truly exceptional!

Date of experience: January 22, 2024
California
1 review
0 helpful votes
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Great service
January 21, 2024

Very very helpful. I had a complicated issue and it was resolved in 5 minutes! Very great work

Date of experience: January 21, 2024
Kenya
1 review
0 helpful votes
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Reopen my account
January 21, 2024

I am very happy for your immediate response. I submitted my request and was assisted within a few hours.

Date of experience: January 21, 2024
Bangladesh
1 review
0 helpful votes
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Freelancer customer support is beyond words. I thought I might never get a refund in my account but after contacting Freelancer Customer Support I got a refund in my account.
Thank you,

Date of experience: January 21, 2024