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FreelancerReviews 19,701

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Freelancer Verified
January 21, 2024

Russell V is a very good person he helped me to get the freelancer Verified icon. I am happy with her Communication. Thank You for assisting me.

Date of experience: January 21, 2024
Romania
1 review
0 helpful votes
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Great experience, thank you. Helped me with my problem. Described the freelancer.com proces. How its working. Have a nice day.

Date of experience: January 21, 2024
Nepal
1 review
0 helpful votes
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Great help support and fast service
January 20, 2024

I was a problem withdraw to Skrill long time finally and call support center, great and quickly support to know everything what I want to know

Date of experience: January 20, 2024
Pakistan
1 review
0 helpful votes
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Fund refunding
January 19, 2024

I have really positive experience with your assistance. I will give 10 out of 10

Date of experience: January 19, 2024
Brazil
1 review
0 helpful votes
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Magenta was amazing!
January 19, 2024

Magenta was amazing. I sent a wrong file to a freelancer and I couldn't delete it. I was worried because they had sensitive and banking information, which should not have been sent.

Date of experience: January 19, 2024
Austria
1 review
0 helpful votes
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Friendly, helpful, always a pleasure
January 19, 2024

Friendly, helpful, always a pleasure and my projects are solved too ;)

Date of experience: January 19, 2024
Illinois
1 review
0 helpful votes
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Needed help converting documents
January 19, 2024

Lots of people responded to my request immediately, but ultimately I got what I needed. I think this is a very helpful site. It's a way to cast a broad net to find what you need.

Date of experience: January 19, 2024
MD
1 review
0 helpful votes
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As soon as I applied a verification process, I got a reply from Russell, and had a call with her.
It was correct, intelligent, and very professional meet.
She was very good at explaining about opportunity and possibility during the validations, encouraged my career as a programmer. She knew her IT stuff as well.
And very appreciated validations.
I believe this validation will maintain a good team for our clients at a higher level, increasing our images, and promised futures.
Thank you a l lot, Mrs Russell. 🙂

Date of experience: January 19, 2024
Missouri
1 review
0 helpful votes
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Bad customer service
February 13, 2024

I paid extra money thinking that Freelancer will give me better qualified contractors who will provide me with a great logo. I was very wrong. The majority of the logos created were basic and you can tell that they are using a template for most of the designs because the majority of them looked the same.
I did finally find one that I liked and I was able to down load the low res version. When I tried to download the high res it was gone. So far freelancer customer service has been giving me the runaround. I am told that I need to choose one of the remainder logos. I explained to them that they do not meet my criteria and I would like to get my money back. This is their policy until you ask for a refund.
They are a terrible company to work with. Don't pay the extra money as they claim so you have a bigger pool of designers engaged. It did not make a difference and the quality was bad.

Nabil

Date of experience: January 19, 2024
Slovenia
1 review
0 helpful votes
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Very helpful and quick with all the answers. Thank you once again for everything.

Date of experience: January 19, 2024
Argentina
1 review
0 helpful votes
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Allie A
January 19, 2024

I had a problem with the account balance and everything was perfect.

Date of experience: January 19, 2024
Malaysia
1 review
0 helpful votes
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A new experience
January 18, 2024

For me, who had interviewed many different people during my working life, this was a different experience, because I could not see the interviewer's face and it was done remotely.
The strength of this interview was the interviewer's patience and understanding.

Date of experience: January 18, 2024
Pennsylvania
1 review
0 helpful votes
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Urgent Help
January 18, 2024

It went well, however I'm no further than when I started. I have to wait for a Recruiter to contact me.

Date of experience: January 18, 2024
India
1 review
0 helpful votes
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Thanks for quick help
January 18, 2024

It was good to understand the exact issue of payment decline.

Date of experience: January 18, 2024
India
1 review
0 helpful votes
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Freelancer support is very great
January 18, 2024

I had a issue in a project & my client has been not active for so many days I couldnt reach him for this issue. So I reached the freelancer support for this issue they provided good support for this issue. "Criselda" from freelancer support helped a lot to get this issue solved.

Date of experience: January 18, 2024
Australia
1 review
0 helpful votes
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Thanks for your help
January 18, 2024

Was a bit slow to start with but got it sorted, cheers.

Date of experience: January 18, 2024
Morocco
1 review
0 helpful votes
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Fast and effective
January 18, 2024

The operator was fast and effective in completing my request

Date of experience: January 18, 2024
Turkiye
1 review
0 helpful votes
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It was clear
January 18, 2024

Thank you for you quick reply. It was very helpful

Date of experience: January 18, 2024
Bangladesh
1 review
0 helpful votes
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This was a good experience to get verify freelancer badge. I have answer all of freelancer staff question. They are very helpful.

Date of experience: January 18, 2024
Spain
2 reviews
0 helpful votes
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Great job
January 17, 2024

Tefoor is top class freelancer. He has a vast knowledge of AI and I look forward to working with him again.

Date of experience: January 17, 2024