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FreelancerReviews 19,700

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Hungary
2 reviews
0 helpful votes
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Responsive
February 18, 2024

Being a weekend i didn't expect much support, but Macy really came through for me with my membership issue and helped me out.

Date of experience: February 18, 2024
Tunisia
1 review
0 helpful votes
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Very helpful
February 17, 2024

I had a good experience with very helpful, kind, and quick support.

Date of experience: February 17, 2024
Australia
1 review
0 helpful votes
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Support responded quickly and said rhey will ensure the job is finalised which is a huge relief to me as it is a time sensitive job.

Date of experience: February 17, 2024
GB
1 review
0 helpful votes
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I would like to caution anyone considering using Freelancer.com that your money may be taken, and your account could be closed without any apparent reason. Despite using their service multiple times and depositing funds to avoid transaction fees, I encountered issues when seeking a refund after finding a cheaper alternative elsewhere. Freelancer.com insisted on an extensive document exchange process over several months, leading to the closure/suspension of my account along with my funds. Faced with unresolved customer service issues, I am left with no choice but to report this matter to the government overseeing the company's legal operations. Learn from my experience, take your money elsewhere, and spare yourself the hassle. Despite numerous emails to customer service, my concerns remain unaddressed.

Date of experience: February 17, 2024
Bangladesh
1 review
0 helpful votes
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Good
February 16, 2024

It was good support by magenta from freelancer. She helped me by giving right info

Date of experience: February 16, 2024
Bangladesh
1 review
0 helpful votes
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I am communicated with freelancer team and they response me every time. The team help me very carefully and mostly Russell V

Date of experience: February 16, 2024
Illinois
1 review
0 helpful votes
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Darra R was helpful
February 15, 2024

Darra was helpful in resolving my concern. I will be waiting to receive my amount back within few days.

Date of experience: February 15, 2024
Thailand
1 review
0 helpful votes
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Super Helpful
February 15, 2024

The reassurance and constant problem resolution was my favourite thing about Criselda's help today. I was so worried, but by the time my issue was resolved, I was feeling so much better.

Date of experience: February 15, 2024
Georgia
1 review
0 helpful votes
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Excellent Support - Top Tier!
February 15, 2024

Helped me to dispute a fraudulent freelancer, spent time to walk me through the process and provided a workaround even though they were not obligated to do so. A+

Date of experience: February 15, 2024
India
1 review
0 helpful votes
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Great experience with Russel
February 15, 2024

It was a smooth experience getting verified. Russel was quick, asked domain specific questions and it was a glide.

Date of experience: February 15, 2024
Ecuador
1 review
0 helpful votes
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I have tried to deal with many jobs, but the majority are thieves/scammers, almost 90%. So, it is satisfying to meet with a staff at 'Freelancer' who gives honesty and veracity about a real process: my verification. Miss Russell V. did a good job, and she asked me clear questions to understand my skills so I can obtain my verification. It is satisfactory to know that I will work with serious and verified jobs and projects on this 'Freelancer' website.

Date of experience: February 15, 2024
Pakistan
1 review
0 helpful votes
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Verified Badge.
February 15, 2024

Jethro provide great assistance. He provided me with detailed list of benefits to get me understand the need of this badge.

Date of experience: February 15, 2024
India
1 review
0 helpful votes
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Great Call
February 15, 2024

It's was great support that help me to provide a verified freelance badge

Date of experience: February 15, 2024
India
1 review
0 helpful votes
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Verified freelancer - Verification Call
February 14, 2024

Russell V has connected with me for the freelancer verification call and had a technical evaluation of my skills, also explained the advantages of having the verified freelancer badge.

It was a nice experience.

Date of experience: February 14, 2024
Colombia
1 review
0 helpful votes
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I am an architect and I had a drop in the amount of work in my city last year. That's why I decided to enter the platform and I feel that in a way this platform saved me last year from going broke, at least it can keep me up with my monthly expenses and debt payments. The only thing I don't like about the platform are those freelancers dedicated to obtaining jobs without being professionals or being qualified for certain types of jobs, since that damages the reputation of the platform because some clients think that we are all like that.

Date of experience: February 14, 2024
California
1 review
0 helpful votes
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Easy support with good solution.
February 14, 2024

I appreciated the support received when needing help with my account. Communication was great.

Date of experience: February 14, 2024
Ethiopia
1 review
0 helpful votes
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Support for negative balance
February 14, 2024

My experience with Nicola R. Was very professional. His response was on point and very beneficial. I appreciate it! Thank you

Date of experience: February 14, 2024
Pakistan
1 review
0 helpful votes
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Best coordinator of freelancer.com
February 14, 2024

He is too much coorporative and humble I dont understand how someone can be soo good in dealing lame questions he is really really good person

Jonny++

Date of experience: February 14, 2024
Indonesia
1 review
0 helpful votes
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Good communication
February 13, 2024

Jayce L. Is helping me to tell about contest. He is have a good communication

Date of experience: February 13, 2024
Nevada
1 review
0 helpful votes
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Freelancer online Info
February 13, 2024

The Customer Service representative I was on chat with was very informative.I truly appreciated the assistance.

Date of experience: February 13, 2024