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FreelancerReviews 19,700

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Maldives
1 review
0 helpful votes
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Good communication
February 21, 2024

I requested refund due to my developer is closed. Instantly respond and committed to arrange soon with out any terrible.

Date of experience: February 21, 2024
Canada
1 review
0 helpful votes
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The interview process with Russel V. and the Freelancer.com team for the verified badge was professional and thorough, ensuring transparency and credibility. Their attention to detail and prompt communication, led by Russel V., made the experience seamless and reassuring.

Date of experience: February 21, 2024
Serbia
1 review
0 helpful votes
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Jonny, one of the verify assistants helped me a lot with instructions and directions to get myself verified!

Date of experience: February 21, 2024
India
1 review
0 helpful votes
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It is excellent,
February 21, 2024

Interview and all process are excellent and upto the mark.
I am looking for great opportunities in freelancer.

Date of experience: February 21, 2024
Australia
1 review
0 helpful votes
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Didn't get what I wanted
March 1, 2024

I commissioned a contest on freelancer to have a logo designed. I received over 700 applications. Unfortunately none of which were matching the brief and my creative vision. I went back and forth with over 10 designers who were unable to fulfil my requirements. I contacted customer service who kindly refunded my deposit back to me. The app is very buggy and not so user friendly. The desktop website works better when trying to review submissions and chat with designers.

Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 20, 2024
Pakistan
1 review
0 helpful votes
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Great, quick and helpful
February 20, 2024

It was quick and helpful response. Thank you very much

Date of experience: February 20, 2024
Tunisia
1 review
0 helpful votes
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Amazing
February 20, 2024

Great help, solved issue swiftly!
Quick, effective support. Problem solved!

Date of experience: February 20, 2024
Pakistan
1 review
0 helpful votes
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Call with Russell V.
February 20, 2024

Th experience was very nice.

Russell was very polite and professional and guided me well through the interview process.

Date of experience: February 20, 2024
India
1 review
0 helpful votes
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Good Info tracking
February 20, 2024

I am happy you are able to track any duplicate accounts. It really helped. Thank you

Date of experience: February 20, 2024
India
1 review
0 helpful votes
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Very nice service Thanks and i need assist in future then definitely i'lll using Alexander Lewis Thanks!

Date of experience: February 19, 2024
Canada
1 review
0 helpful votes
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Jewel (Freelancer Support)
February 19, 2024

Jewel is pretty professional and courteous.
Thanks

Date of experience: February 19, 2024
Japan
1 review
0 helpful votes
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Payment issue
February 19, 2024

Nice support experience and got my payment issue resolved quickly.

Date of experience: February 19, 2024
Philippines
1 review
0 helpful votes
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Helpful
February 19, 2024

Support was very helpful and resolved my payment issue. Now, I am at ease, knowing the correct process.

Date of experience: February 19, 2024
Egypt
1 review
0 helpful votes
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Balance problem
February 19, 2024

My inquiry regarding the balance was answered, the problem was solved and the balance was refunded. Thank you for your understanding and cooperation.

Date of experience: February 19, 2024
Virginia
1 review
0 helpful votes
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Precise Assistance
February 19, 2024

Guinevere M. Provided timely and precise information. She answered my question and helped me learn more about Freelancer.com.

Date of experience: February 19, 2024
France
1 review
0 helpful votes
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Quick response
February 19, 2024

Asking some information about the profile filters to get more corresponding jobs

Date of experience: February 19, 2024
Philippines
1 review
0 helpful votes
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Very Helpful
February 18, 2024

Easy to talk and my concern is being answered. Nice agent and very recommended. Keep up the good work!

Date of experience: February 18, 2024
India
1 review
0 helpful votes
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A prompt and no fuss response.
February 18, 2024

It was short to the point and instant. Should say enough about my experience.

Date of experience: February 18, 2024
Indonesia
1 review
0 helpful votes
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Problem with victim client
February 18, 2024

Thank you, very helpful, the problem I found was with a fraudulent client

Date of experience: February 18, 2024
Serbia
1 review
0 helpful votes
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Great support!
February 18, 2024

Everything was ok, the support helped me whit mine issue.

Date of experience: February 18, 2024