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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was nice to chat to you and had resolved my gst issue as the amount was didecting from the account after every transection & my issue was solved thanks.
Very good experience, Alexander L was very helpful
Issue resolved and I am happy to talk with the representative.
With Criselda R. (Freelancer Support) is very helpful and resolved immediately. It only takes a few minutes, the problem is resolved immediately.
Reached out with questions about securing my brother's account after his tragic death and I got immediate assistance on how to properly do so with the right documentation. The support analyst was very quick and helpful.
Guinevere was the best... He answered all my questions with very detailed answers
Good attention from the advisor, she very kindly clarified my doubts regarding how to add funds and verify that I have no debt at the moment.
Criselda was very attentive and provided a great customer experience when I needed to ask about some issues I was having. Thank you Criselda and Freelancer
Excellent. The agent was very helpful. She clarified that what I say is likely due to stored information from the cache on my browser appearing.
I wanted to extend my heartfelt gratitude for the exceptional assistance you provided me with resolving my account issue on Freelancer.com. Your professionalism, patience, and efficiency truly made a significant difference for me. Not only did you address my concerns promptly, but you also went above and beyond to ensure that everything was resolved to my satisfaction.
Your dedication to customer service is truly commendable, and I am genuinely impressed by the level of support you offered throughout our interaction. It's rare to encounter someone who exhibits such a high level of competence and empathy in their role, and I am incredibly grateful to have had the opportunity to work with you.
Thank you once again for your outstanding assistance. Your commitment to excellence reflects positively on Freelancer.com, and I do not doubt that you continue to make a significant impact on the experiences of its users. Keep up the fantastic work!
Warm regards,
My interview with Russell V., was professional, questions were relevant to my skills set. He also gives me relevant informations about the platform and how to improve my profile.
Ramir's verification service is exceptional! With meticulous attention to fetching freelancer detail, Ramir ensures the accuracy and reliability of the information. His professionalism and commitment to truth make them a standout in the field.
I recently had a wonderful experience with Freelancer. Particularly during my conversation with Mr.Jonny from the PFP Team. Mr.Jonny was accommodating, professional, and prompt in addressing my queries and guiding me through joining the Rising Stars Program.
The platform itself is user friendly and the support team's responsiveness was impressive. I highly recommend Freelancer to anyone looking for freelance opportunities or professional support.
Keep up the great work Mr. Jonny and Freelancer team!
It is a very good experience overall. I would highly recommend getting a verified badge if would want to bid on a real job here. The team is fantastic
Very Satisfied with support of Magenta S. Thank you so much
The staff help me so much for verify my identity. Since last night i have problem with my identity verification which is i have no button verify in my verification column. The support person need me to submit my KYC verification first then they will review.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.