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FreelancerReviews 19,700

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Good
February 27, 2024

It was fine it was fine it was fine it was fine it was fine it was fine

Date of experience: February 27, 2024
India
1 review
0 helpful votes
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Awesome process of verification
February 27, 2024

Detailed process and technically checking the resources

Date of experience: February 27, 2024
India
1 review
0 helpful votes
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Thanks
February 26, 2024

It was nice to chat to you and had resolved my gst issue as the amount was didecting from the account after every transection & my issue was solved thanks.

Date of experience: February 26, 2024
VE
1 review
0 helpful votes
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Good!
February 26, 2024

The person was very friendly and answered my questions quickly.

Date of experience: February 26, 2024
Greece
1 review
0 helpful votes
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Membership plan
February 25, 2024

Very good experience, Alexander L was very helpful

Date of experience: February 25, 2024
Pakistan
1 review
0 helpful votes
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Great conversation and resolved
February 23, 2024

Issue resolved and I am happy to talk with the representative.

Date of experience: February 23, 2024
Indonesia
1 review
0 helpful votes
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Expired review reactivity
February 23, 2024

With Criselda R. (Freelancer Support) is very helpful and resolved immediately. It only takes a few minutes, the problem is resolved immediately.

Date of experience: February 23, 2024
New Jersey
1 review
0 helpful votes
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Extremely helpful
February 23, 2024

Reached out with questions about securing my brother's account after his tragic death and I got immediate assistance on how to properly do so with the right documentation. The support analyst was very quick and helpful.

Date of experience: February 23, 2024
Chile
1 review
0 helpful votes
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Review
February 23, 2024

Guinevere was the best... He answered all my questions with very detailed answers

Date of experience: February 23, 2024
VE
1 review
0 helpful votes
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Payment clarification
February 22, 2024

Good attention from the advisor, she very kindly clarified my doubts regarding how to add funds and verify that I have no debt at the moment.

Date of experience: February 22, 2024
Australia
1 review
0 helpful votes
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Best Customer Service
February 22, 2024

Criselda was very attentive and provided a great customer experience when I needed to ask about some issues I was having. Thank you Criselda and Freelancer

Date of experience: February 22, 2024
Virginia
1 review
0 helpful votes
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Question regarding ending bidding
February 22, 2024

Excellent. The agent was very helpful. She clarified that what I say is likely due to stored information from the cache on my browser appearing.

Date of experience: February 22, 2024
Libya
1 review
0 helpful votes
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Amazing support
February 22, 2024

I wanted to extend my heartfelt gratitude for the exceptional assistance you provided me with resolving my account issue on Freelancer.com. Your professionalism, patience, and efficiency truly made a significant difference for me. Not only did you address my concerns promptly, but you also went above and beyond to ensure that everything was resolved to my satisfaction.

Your dedication to customer service is truly commendable, and I am genuinely impressed by the level of support you offered throughout our interaction. It's rare to encounter someone who exhibits such a high level of competence and empathy in their role, and I am incredibly grateful to have had the opportunity to work with you.

Thank you once again for your outstanding assistance. Your commitment to excellence reflects positively on Freelancer.com, and I do not doubt that you continue to make a significant impact on the experiences of its users. Keep up the fantastic work!

Warm regards,

Date of experience: February 22, 2024
France
1 review
0 helpful votes
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Great interview
February 22, 2024

My interview with Russell V., was professional, questions were relevant to my skills set. He also gives me relevant informations about the platform and how to improve my profile.

Date of experience: February 22, 2024
India
1 review
0 helpful votes
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Top-notch Verification Service by Ramir
February 22, 2024

Ramir's verification service is exceptional! With meticulous attention to fetching freelancer detail, Ramir ensures the accuracy and reliability of the information. His professionalism and commitment to truth make them a standout in the field.

Date of experience: February 22, 2024
Egypt
1 review
0 helpful votes
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I recently had a wonderful experience with Freelancer. Particularly during my conversation with Mr.Jonny from the PFP Team. Mr.Jonny was accommodating, professional, and prompt in addressing my queries and guiding me through joining the Rising Stars Program.
The platform itself is user friendly and the support team's responsiveness was impressive. I highly recommend Freelancer to anyone looking for freelance opportunities or professional support.
Keep up the great work Mr. Jonny and Freelancer team!

Date of experience: February 22, 2024
Japan
1 review
0 helpful votes
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Great Chat
February 22, 2024

It is a very good experience overall. I would highly recommend getting a verified badge if would want to bid on a real job here. The team is fantastic

Date of experience: February 22, 2024
India
1 review
0 helpful votes
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Freelancer Verified
February 21, 2024

Very Satisfied with support of Magenta S. Thank you so much

Date of experience: February 21, 2024
India
1 review
0 helpful votes
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Nice support
February 21, 2024

Very quick and good help from support, I got reply and help from him

Date of experience: February 21, 2024
Malaysia
1 review
0 helpful votes
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Freelancer Support
February 21, 2024

The staff help me so much for verify my identity. Since last night i have problem with my identity verification which is i have no button verify in my verification column. The support person need me to submit my KYC verification first then they will review.

Date of experience: February 21, 2024