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FreelancerReviews 19,699

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Amazing support team!
March 3, 2024

The support team responded promptly and even though I did not had all the necessary information they were able to find the issue and resolved it quickly!
Thank you for your help!

Date of experience: March 3, 2024
Georgia
1 review
0 helpful votes
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Support about payment
March 3, 2024

I had a problem about authentication of my credit card and I got fixed my issue by supporting Freelance.com team member Jewel, that my first touch to this web page and by communicating your team member my experience is started very well.

Date of experience: March 3, 2024
Pakistan
1 review
0 helpful votes
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Guinevere M. Was very cooperative and helpful. He assisted and resolved my problem.

Date of experience: March 3, 2024
Florida
1 review
0 helpful votes
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I have a recurrent error while trying to adjust my accounts to reflect a professional image. Jayce L.took the responsibility to make sure I will have my issue addressed

Date of experience: March 2, 2024
Georgia
1 review
2 helpful votes
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Authenticaton process laborious
March 11, 2024

All I wanted to do was make payment to the contractor and more than an hour later, I was still filling out forms, having information rejected, and having a difficult time finding where to go to get help. Why not have a simple submit payment option and be done. I won't use Freelancer again. There are too many other services out there that make it far simpler.

Date of experience: March 1, 2024
Sri Lanka
1 review
0 helpful votes
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Alexander Lewis has been exceptionally kind and provided substantial assistance in resolving the issue regarding the annual membership renewal procedure, ensuring accurate charges.

Date of experience: February 29, 2024
Egypt
1 review
0 helpful votes
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Fast and good communication
February 29, 2024

Excellent customer service But in general I just want a solution to my problem

Date of experience: February 29, 2024
India
1 review
0 helpful votes
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I was asked with simple questions related to python and about me. And then i got it done.

Date of experience: February 29, 2024
Brazil
1 review
0 helpful votes
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Atendimento Excelente, Agil
February 29, 2024

Me atendeu com excelencia e Simpatica. Conseguiu resolver meu Problema e me deu total suporte. Excelente Funcionaria.

Date of experience: February 29, 2024
Pakistan
1 review
0 helpful votes
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Very good.
February 29, 2024

The experience was very prompt and good. I was assisted and helped throughout.
Thanks

Date of experience: February 29, 2024
Egypt
1 review
0 helpful votes
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Russell V. was awesome and helped me
February 29, 2024

He is a good and understand my needs and his questions was clear and smart

Date of experience: February 29, 2024
India
1 review
0 helpful votes
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Thank you Macy.
February 29, 2024

Macy gave a good support for my issues and clearance for my doubts thank you.

Date of experience: February 29, 2024
Lithuania
1 review
0 helpful votes
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Good communication skills
February 29, 2024

Good communication skills, very understanding freelancer.

Date of experience: February 29, 2024
India
1 review
0 helpful votes
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Good service
February 29, 2024

I was charged accidentally and the support was swift in restoring my account back to normal

Date of experience: February 29, 2024
India
1 review
0 helpful votes
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Felt great throughout the conversation.
February 28, 2024

My assessment was very fair and I felt respected throughout the conversation.
I am really thankful for giving us the opportunity to be part of the mission you have started. Thanks

Date of experience: February 28, 2024
India
1 review
0 helpful votes
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Quick and On spot
February 28, 2024

Andrei was quick. I got helped within 10 minutes. I got help within 9 minutes

Date of experience: February 28, 2024
Pakistan
1 review
0 helpful votes
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Andrei M. Review
February 27, 2024

Andrei M. Is really polite and got solution to my problem. Best service

Date of experience: February 27, 2024
Indonesia
1 review
0 helpful votes
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Thank a lot
February 27, 2024

With freelancer. I have gained sufficient knowledge and experience in various interesting projects

Date of experience: February 27, 2024
Pakistan
1 review
0 helpful votes
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Very Good Support
February 27, 2024

I am glad to see a very fast and quick response
I am glad to see a very fast and quick response
I am glad to see a very fast and quick response
I am glad to see a very fast and quick response

Date of experience: February 27, 2024
Italy
1 review
0 helpful votes
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Excellent support and kindness!
February 27, 2024

I had some issues with card authentication and Agent Darra has been simply Great! Many thanks again!

Date of experience: February 27, 2024