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FreelancerReviews 19,697

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Paying Fees
March 8, 2024

Magenta was patient, knowledgeable and helped a lot.

Date of experience: March 8, 2024
Portugal
1 review
0 helpful votes
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Attentive
March 8, 2024

They are so attentive with my case! Thank you Andrei

Date of experience: March 8, 2024
Michigan
1 review
0 helpful votes
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Refund
March 7, 2024

Great customer service fast an efficient with good communication

Date of experience: March 7, 2024
New Zealand
1 review
0 helpful votes
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Help from Russel V
March 7, 2024

Russell has helped me so much, and has always had quick and good information.

This really helped my experience of Freelancer and made me feel well looked after.

Thank you!

Date of experience: March 7, 2024
India
1 review
0 helpful votes
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Great support
March 7, 2024

He was very quick with the response and understood my problem.

Date of experience: March 7, 2024
Pakistan
1 review
0 helpful votes
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Freelancers and clients in the IT domain often have a dynamic relationship, where both parties are expected to be treated with fairness and respect. In my experience, no platform exemplifies this better than Freelancer.com. I would like to extend special gratitude to Darra R. From Freelancer Support for their exceptional assistance. Their support has been truly remarkable

Date of experience: March 6, 2024
India
1 review
0 helpful votes
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Clarification on the scam mail
March 6, 2024

Macy was really helpful and cleared all the doubts that I had and that helped me from losing my money. Thank u Macy

Date of experience: March 6, 2024
Pakistan
1 review
0 helpful votes
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Nice
March 6, 2024

Freelancer.com is a very good platform and reliable

Date of experience: March 6, 2024
Morocco
1 review
0 helpful votes
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Good Experience
March 5, 2024

Thank you Jewel F. For your help in solving my problem

Date of experience: March 5, 2024
Belgium
1 review
0 helpful votes
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I joined support chat a few times in the span of a few hours, i joined with himevery time. It's 2am and my man is still here. Most chill support out there, y'all got lucky for real. Give him a raise if possible or a gift or something!

Date of experience: March 5, 2024
GB
1 review
0 helpful votes
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Easy to use website
March 5, 2024

Hi, I've found the website to be relatively easy to use and I've been through the various accreditations to make myself more employable including getting verified by a Freelance staff member.

Date of experience: March 5, 2024
India
1 review
0 helpful votes
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Good Experience
March 5, 2024

Best meeting experience with Russell. Clear communication, positive and professional.

Date of experience: March 5, 2024
Pakistan
1 review
0 helpful votes
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Great Platform
March 5, 2024

It's always great to connect with freelancer-verified staff.

Date of experience: March 5, 2024
Romania
1 review
0 helpful votes
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Great support!
March 4, 2024
Updated review

Freelancer team is great, solving the issues fast and got my account verified! Thank you Russell V.

Date of experience: March 4, 2024

Great support!
March 4, 2024
Previous review

Freelancer team is great, solving the issues fast!

Date of experience: March 4, 2024
Washington
1 review
0 helpful votes
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Issue with deposit and the issue was resolved fairly even though there were reasonable grounds for their actions. I was prepared to close my account, but because without blinking an eye, the issue was resolved and I am working on an exciting use case potentially utilizing Freelancer API access.

Date of experience: March 4, 2024
Indonesia
1 review
0 helpful votes
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Great Assistance
March 4, 2024

Freelancer staff (Darra) gave me a helpful explanation and clarification about my problem to process my withdrawal. It puts me at ease.

Date of experience: March 4, 2024
Bangladesh
1 review
0 helpful votes
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It was really helpful information. I also requested for the clients feedback and I got helpful information too. I appreciate that

Date of experience: March 4, 2024
Georgia
1 review
0 helpful votes
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He is a great person!
March 4, 2024

He gave me all the help I needed and took care of me very well

Date of experience: March 4, 2024
Georgia
1 review
0 helpful votes
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Amazing support team!
March 3, 2024

The support team responded promptly and even though I did not had all the necessary information they were able to find the issue and resolved it quickly!
Thank you for your help!

Date of experience: March 3, 2024
Georgia
1 review
0 helpful votes
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Support about payment
March 3, 2024

I had a problem about authentication of my credit card and I got fixed my issue by supporting Freelance.com team member Jewel, that my first touch to this web page and by communicating your team member my experience is started very well.

Date of experience: March 3, 2024